Communication Skills Training Programs

“The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills training workshop and the facilitator as our top workshop.

I’d highly recommend working with the LSA Global team to meet your professional development needs.”
John Mastrorilli | FRDP Leader | Intuit

The ability to communicate matters. According to McKinsey research, effective communication skills can increase the productivity of an organization by 25%. And research by CMS Wire found that companies with effective communications strategies are 3.5 times more likely to outperform their peers. This makes sense to us as millions of business e-mails, voicemails and face-to-face communications are sent to and from people in organizations every day.

In your experience, how many of these messages are clear, concise and efficient? Most people would say, “Precious few!”

If that’s true, billions of dollars in productivity are being drained away by ineffectual everyday communications at work. Just imagine the wasted opportunity:

31 percent of employees report never visiting their internal intranet
92 percent of employees admit to deleting internal emails without opening or reading them
75 percent of employees feel that they’re missing the information required to succeed at their job

Our communication skills training and consulting solutions have a proven track record of helping executives, teams, and individuals improve communication in the following areas:

Communication, Conflict, and Influence

FAQ

Question #1: What are the 5 basic communication skills?

Answer #1: The five fundamental communication skills include verbal articulation, active listening, written proficiency, nonverbal signaling, and visual comprehension. Each is enhanced through structured communication skills training focused on workplace clarity.

Question #2: What are the 7 C’s of communication skills?

Answer #2: The 7 C’s include clarity, conciseness, correctness, completeness, consideration, concreteness, and courtesy. Applied consistently, they are integral to communication skills training programs that improve organizational communication standards.

Question #3: What are the 5 C’s of communication?

Answer #3: The 5 C’s refer to clarity, consistency, creativity, content, and connection. These principles are reinforced through communication skills training aimed at optimizing message delivery and employee engagement.

Question #4: Where can I get communication skills training?

Answer #4: You can receive online or live communication skills training through professional development firms offering customized workshops, in-house corporate programs, or expert-led consulting designed to align communication efforts with business strategies. To ensure that you get a return on your investment, make sure that the communication skills learning objectives are relevant enough to the participants, their bosses, and the business as a whole.

Business and Technical Presentations

Executive and Leadership Presentations

Business and Technical Writing

Business and Technical Writing

To speak with an LSA Expert and learn about the communication skills training and consulting program customization and delivery options onsite at your company, please contact us.

Related Information

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.

Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .

Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the critical people situations that our managers face every day.

I regard LSA as an excellent partner that understands our business needs and an important virtual member of our HR department.

Judith Onton
Vice President Human Resources

In the Next Generation Management Training Programs, I was trained with practical and relevant skills and tools that have made me and my team more productive, motivated, and successful at collaborating with each other and other departments.

Kevin Ashman
Firmware Engineering Supervisor

We have been able to utilize LSA’s extensive expertise to leverage our investment in employee development.

The result has been the cost effective and highly effective delivery of high quality management training programs.

Thank you!

Steve Feller
Vice President, Human Resources

I appreciate that each management development program is preceded by a thorough training needs assessment of the participants that informs a design to fit the specific parameters and needs of the group.

The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course.

Courses can be delivered in-person or virtually.

Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

LSA understands our business, has deep expertise in content areas, and customizes their approach to deliver great results.

The facilitator was extremely knowledgeable about working virtually across cultures. The passion, practices, and tools made the session interesting, fun, and highly valuable.

I highly recommend LSA Global to any company that has global partners or offices.

Glenn McGillivray
Human Resources Business Partner

We have worked with LSA Global for our learning and development needs and have always had great success.

They helped us recently with targeted and customized Management Training Workshops to fit our unique situation, and they were fantastic.

I highly recommend LSA to anyone that is attempting to help take their leadership and management talent to the next level.

Mary Johnston
HR Manager, BU Radiology Informatics

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling our leaders, managers, and teams to concentrate on driving more business.

Thank you!

Terry Wassman
VP of Human Resources

I had been working with LSA for many years across a few different companies.

Currently, I’m with a company who hadn’t done much new manager training. LSA designed and delivered exactly what we needed at this stage in our life cycle.

Our managers are excited, talking in the halls about the great experience, and applying what they learned.

LSA makes things easy and practical for us. Thank you!

Phyllis Moracco
HR Director

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise we needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

LSA has become the gold standard for team building and management training programs at Genomic Health!

I have not found companies that come close to their level of customization, impact, expertise, and experience.

Emily Couey
Director of Human Resources

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere thanks, and it extends to all the folks who made our customized management development programs such a great success.

Susan Anderson
Workforce Planning Bureau