Building a High Performance Culture

How Leaders Create a High Performance Culture and Environment

High Performance Environment Diagnostic, Consulting, and Training

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“We are building a high performance culture and achievement-based workplace. Without this unique high performance methodology, I would expect us to be behind our competitors.”

Shenaz Khan | GM People & Performance | BT Financial

“The high performance culture diagnostic facilitated clarity on what leadership actions needed to be taken in order to improve the performance of my team and why these actions would have the greatest impact. Importantly the process unified my senior executive team around these leadership actions.”

Charlie Brown | Senior Executive | Accenture

“We are now generating revenue greater than any other channel.  I absolutely see this as a result of building a high performance culture. Since inception (less than one year) the average revenue generated per person has increased by over 400%.”

Helen Wells | Director Customer Service | AMP Financial Services

“It is often difficult to unify a leadership team on improving people’s performance. Building a high performance environment  provided powerful, yet easily understood information on the key factors effecting performance at Cisco. It unified my team on the specific actions required to improve performance.”

Gerard Lithgow | VP Enterprise Sales | Cisco

Given your unique strategy and circumstances, what leadership moves, made today, will have the greatest effect on the performance of your organization or team?

Did you know that there are over 70 possible leadership actions available to an executive at any given time that can significantly change performance?  It is no wonder why many leaders and companies get lost in and frustrated by impractical theories and expensive consultants trying to make sense of it all.

Based on over 20 years of high performance research focused on the dynamics that improve human performance with elite institutions such as Harvard, the U.S. Special Forces, Cisco, Accenture, MIT, NASA, and the Juilliard School, the high performance culture methodology helps identify the top leadership moves necessary to drive higher performance.

Our clients tell us that the research-backed, practical and action-oriented approach provides clarity, structure and measurable results.

Leaders around the world with whom we have worked to tell us that building a high performance culture has:

  • Increased productivity by 25%
  • Gained over $500,000 in annual benefits
  • Improved performance of 40% of the workforce
  • Improved net profit by $100,000 per month
  • Raised average revenue per person by 400%

Typically clients turn to a High Performance Culture solution to:

  • Build a high performing environment that aligns with their business and talent strategies
  • Remove the guesswork from getting the most from their people
  • Determine how to best execute their strategy from a “people perspective”
  • Identify the best leadership moves to get their organization to realize stretch objectives
  • Benchmark their current performance environment against high performers
  • Increase leadership accountability for performance improvement
  • Understand, in detail, the dynamics affecting human high performance in their organization or team

After an initial leadership education session that focuses on the high performance research and the critical dynamics that stimulate performance and strategy execution, our usual approach involves 4 key steps:

1.  Assess Your Current Performance Culture
Understand the existing performance environment using our proven High Performance Culture Diagnostic.  The high performance culture assessment enables leaders to quickly build a detailed picture of the current performance environment and accurately pinpoint key levers to improve and sustain performance.  Typical outcomes include identifying:

  • Strengths and weaknesses of the current culture and performance environment
  • Likely accelerators and inhibitors to performance
  • Current and future ‘pressure’ dynamics that will most influence performance
  • Benchmark comparisons

2.  Identify the Two Key Leadership Moves to Improve Performance
Review the diagnostic results with the Leader and the Executive Team and agree on the two key leadership actions that, if taken, will result in the most dramatic improvement in performance across the organization.

3.  Execute the Two Key Leadership Moves
Implement the two leadership actions in a way that makes sense for your strategy and unique circumstances.

4.  Measure Improvement and Agree Upon Next Steps
Re-test to monitor progress against success metrics and to continuously improve.

If you would like to learn how building a high performance culture and workplace environment has helped leading organizations perform at their peak, please contact us.

Related Information

The action-learning leadership project has been very beneficial to me, our leadership team, and the entire organization. The balance of development and results has been excellent. We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward. The Staff is very appreciative and has become very comfortable with both the program and the process. The experience was better than anticipated.  I could not be more pleased.

Heather Feltman
President & CEO

LSS

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance management under an interactive coaching program.  We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

We value our relationship with LSA Global. They focus on understanding our business situation and helping us succeed. LSA continues to deliver top quality consulting and leadership solutions that are highly customized for our business and culture. I would highly recommend LSA Global as a top quality resource to anyone looking to greatly improve the skills of their leadership, management, and project teams.

Bonnie S. Olson
Vice President of Human Resources

LSS

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

We value the relationship we have with LSA Global. I highly recommend LSA to anyone who is looking for top quality solutions to improve individual or organizational effectiveness.

Laura Dominguez
Director of Human Resources

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent and strategy.  Equally important, the survey and implementation process goes well beyond the typical engagement survey.  The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

Trimble

Having a training outsourcing partner like LSA to support our talent management needs has been a real blessing. In an emerging company where typically you can’t afford the infrastructure necessary to provide a full range of offerings to meet the changing needs of an organization, having an external partner who understands our business and our culture and offers everything from a wide range of open enrollment programs to customized organizational development consulting is almost as good (and in some cases better than) having your own internal Training and Organizational Development function.

Chris Wells
Vice President, HR and IT

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

Originally, we launched a RFP to partner with a sales training provider to improve the sales skills of our global distributor network. LSA Global challenged our thinking by suggesting we focus on the systemic strategy, culture and talent factors that create sales success before we invested in the more symptomatic needs of sales skills and knowledge. LSA Global identified the two strategic actions to improve overall sales performance and then designed and delivered world class sales training across the globe to help increase revenue and margin.  I’m so happy we took a more strategic approach to sales performance.

Kim Benson
Director Human Resources

Trimble

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a high quality and customized solution that aligned with our business priorities and organizational culture. I’d recommend LSA to any company looking for a first class training and consulting partner that truly makes an impact.

Laurie Torres
Chief People Officer

We hired LSA Global to design and deliver a customized outdoor experiential new employee orientation program for our recent group of MBA new hires. The program designed helped reinforce WIPRO core values. The program will help the new MBA hires to build relationships with fellow associates and enhance the group’s ability to operate successfully in the global world. I recommend LSA for effective on boarding/outward bound training of new MBA hires.

Vishu Venkat, PHR
Talent Acquisition

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