Building a High Performance Culture

How Leaders Create a High Performance Culture

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A High Performance Culture Matters

“Thank you for a unique and great approach to building a high performance culture. The facilitator was brilliant. It will help us to create even higher performance now that we all know what matters most. It really opened our eyes about a different way to lead.”
Simon Jefferson | Managing Director | AKQA

“The high performance culture approach combined with the strategy and executive coaching work helped us to grow revenue by 48%, increase profits by 10%, and close more than 50% of our deals over the last 12 months. Aligning our strategy, culture, and talent is making all the difference. Thank you LSA!”
Laurie Sewell | President & CEO | Servicon Systems

Given your unique strategy and circumstances, how can you get the most out of your organization and team in a way that makes sense for your business and for your people?

Many still mistake workplace culture as soft or abstract. Nothing could be further from the truth. Our organizational alignment research found that workplace culture accounts for 40% of the difference between high and low performing teams in terms of:

  • Revenue growth and profitability
  • Leadership effectiveness and employee engagement
  • Customer satisfaction and loyalty

We define workplace culture as how and why things truly get done in an organization.

The good news is that culture can be measured and shaped by understanding the way people think, behave, and work. The bad news is that if your culture is unhealthy or misaligned with your people or business strategies, you will not perform at your peak. 

Experienced leaders know that their strategy must go through culture to be successfully implemented.

Workplace culture exists by design or by default. Regardless of origin, strong cultures can help leaders perform, or strong cultures can hurt performance.

With so many options for leaders who want to improve the performance of their teams, it is not surprising that so many get lost in and frustrated by impractical theories and expensive consultants trying to make sense of it all.

Our clients tell us that our research-backed, practical, and action-oriented approach to assessing and aligning organizational culture provides clarity, structure, and measurable results for leaders who want to significantly lift performance.

Typically, leaders turn to a High Performance Culture solution when circumstances have changed, and they want to:

  • Ensure that their culture is healthy enough to raise, clarify, and align performance expectations
  • Remove cultural barriers that are hindering strategy execution
  • Design a workplace culture that aligns with their business and talent strategies
  • Identify how leaders can reach aggressive targets without creating resentment or disengagement
  • Increase accountability for performance improvement
  • Motivate their teams to perform at their peak

Once your business strategy is clear enough to act, our approach typically involves four main steps customized to each unique situation:

1.  Assess Your Current Culture
Assessing your current culture allows leaders to accurately pinpoint strengths to leverage and weaknesses to address regarding how and why work currently gets done. Typical outcomes include identifying:

  • Levels of organizational health
  • Strengths and weaknesses of the current culture
  • Areas of cultural alignment and misalignment vis-à-vis your business strategy
  • Likely accelerators and inhibitors to performance
  • Benchmark comparisons

2.  Identify the Key Cultural Actions to Improve Performance
Review the assessment results and agree on the critical few cultural actions required to create a healthy, high performing, and aligned workplace culture.

3.  Execute the Key Cultural Actions
Implement the top cultural shifts in a way that makes sense for your strategy and unique circumstances.

4.  Measure Improvement and Agree Upon Next Steps
Monitor progress and continuously improve.

If you would like to learn how building a high performance culture at work has helped leading organizations perform at their peak, please contact us.

Related Information

We value the relationship we have with LSA Global. I highly recommend LSA to anyone who is looking for top quality solutions to improve individual or organizational effectiveness.

Laura Dominguez
Director of Human Resources

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.  Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

We value our relationship with LSA Global. They focus on understanding our business situation and helping us succeed. LSA continues to deliver top quality consulting and leadership solutions that are highly customized for our business and culture. I would highly recommend LSA Global as a top quality resource to anyone looking to greatly improve the skills of their leadership, management, and project teams.

Bonnie S. Olson
Vice President of Human Resources

LSS

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent and strategy.  Equally important, the survey and implementation process goes well beyond the typical engagement survey.  The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

Trimble

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

The experiential New Employee Orientation was an incredible success for 2,500+ new hires over 4 years spread across the globe. They partnered with us to create an innovative solution on very short notice and added a huge amount of value. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Ted Ramlet
CIO & SVP

McKesson

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent. I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

We looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance management.  We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

Originally, we launched a RFP to partner with a sales training provider to improve the sales skills of our global distributor network. LSA Global challenged our thinking by suggesting we focus on the systemic strategy, culture and talent factors that create sales success before we invested in the more symptomatic needs of sales skills and knowledge. LSA Global identified the two strategic actions to improve overall sales performance and then designed and delivered world class sales training across the globe to help increase revenue and margin.  I’m so happy we took a more strategic approach to sales performance.

Kim Benson
Director Human Resources

Trimble

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