We are a business consulting
& training firm

that helps high growth companies grow 58% faster and be 72% more profitable by powerfully aligning organizational culture and key talent with business strategies.

Strategy
Culture
Talent

ASSESS ALIGNMENT

We begin with a clear assessment of how well your culture and talent is aligned to your current and future business strategies.

Then we work with leadership to identify and implement the critical actions that will have the greatest impact.

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SHAPE CULTURE

Organizational cultures exist by design or by default. We help leaders successfully shape their culture to outperform their competition.

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CLARIFY STRATEGY

Less than 10% of well formulated strategies are effectively executed. That's where we come in - to ensure your strategy is firing on all cylinders.

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SHAPE CULTURE

Organizational cultures exist by design or by default. We help leaders successfully shape their culture to outperform their competition.

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DIFFERENTIATE TALENT

For companies that rely on their people to succeed, business results depend on attracting, developing, engaging and retaining the right talent.

We help make talent matter.

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3X ALIGNMENT™

ALIGNMENT
IS THE KEY
TO GETTING
WHERE YOU
WANT TO GO.

We define organizational alignment as the optimum combination of business strategy, corporate culture and talent to maximize performance.

If you are not getting the most out of what you have, think alignment. If you believe that you are headed in the right direction, but your current performance is not where you want it to be, think alignment.

Getting aligned means configuring the critical elements of your company to optimize short- and long-term performance. Misaligned strategy, culture and talent cause poor short-term performance and unsustainable long-term organizational health.

While most leaders believe culture to be extremely important for organizational performance, less than one-third report their corporate culture aligns with their business strategy.  That is a big problem for companies looking to grow the top and bottom lines while retaining key clients and top talent.

LSA's organizational alignment research shows that highly aligned companies grow 58% faster, are 72% more profitable and outperform unaligned companies in terms of:

  • Customer Retention 2.23-to-1
  • Customer Satisfaction 3.2-to-1
  • Leadership Effectiveness 8.71-to-1
  • Employee Engagement 16.8-to-1

Do not get fooled into making isolated strategy, culture or talent moves that do not lead your company dramatically forward.

Neither talent, nor culture, nor strategy alone will produce the results you want. Organizational Alignment is the missing ingredient.

Download 3x Organizational Alignment Whitepaper

Download 3x Organizational Alignment Research

When it comes to organizational alignment, LSA Global
helps high growth companies:

Organizational alignment training Educate Senior Leaders

Educate Senior Leaders

Educate Senior Leaders about the importance of organizational alignment and change

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Assess Organizational Alignment Current

Assess Organizational Alignment

Assess the organization’s current
level of strategic, cultural and
talent alignment

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Implement Key Moves

Implement the critical actions defined for immediate impact on performance and organizational health

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We engaged with LSA Global to train our Call Center Customer Service Managers and Team Leaders how to be effective coaches. We wanted our CSMs and TLs to be able to conduct the “hard” conversations around performance, to create a coaching environment that encourages our agents to be self-motivated, and ultimately to create a better experience for our consumers. LSA’s facilitator was able to tailor the content and deliver it in way that really demonstrated a deep understanding of our needs and left our CSMs and TLs wanting more!

Jane Pearson-Wray
Continuous Improvement Manager

Electrolux

Having gone through many leadership development programs it can be said that my approach was reasonably skeptical at first. The analyst in me has concluded it was your method; which was almost conversational and so cleverly delivered I initially missed it, which is the mark of a great facilitator.

In the program several leadership tools were employed, props such as the familiar movie clip, interaction games with peers; the text and reference guides, the analysis and profile of team members by peers and facilitated conversation to name a few. These tools, created scenario based, referenced learning that could be immediately translated into the work place. That coupled with the follow-on coaching sessions have been the key to the development. I am pleased to have attended the LSA Global Program and even more so feel privileged to have had you as teacher and coach.

Edison Stephen
VP Customer Service

Fujitsu

LSA was very thorough during all phases of our customer service strategy process: the pre-meeting, the meeting and post-meeting. Their time spent with management and our employees went very well. LSA’s write-up of what was said was very insightful. Their suggestions for the future were also very valuable. I can’t think of any phase of the process that wasn’t first class.

John Lynch
CEO & President

ESCI

We partnered with LSA Global to help us provide the most effective customer service skills for our associates. Guided by our Promoter Satisfaction scores, we sought to partner with an organization that could provide customer service training and consulting programs for a diverse set of employees, communicating with customers via phone, email and in person, and with varying levels of knowledge and tenure. I’ve already gotten emails from customers saying that they’re seeing a change.”

Radiology
Field Service Leader

GE

Our talk times are very crisp. The Contact Center Learning Solutions contributed significantly to our success at meeting or running under our target talk times. That’s important for our costs and, even more, to respecting our customers’ time. We see these two programs helping us bridge more of our service calls into selling calls. We’ve also reduced training time by a day or more, because these programs fulfill certain training objectives faster and better than what we used before. The overall benefit is quality. Quality comes from the way our associates handle calls – their ability to be confident, professional and crisp in their approach. And it comes from great coaching. These solutions have helped make our customer contact experiences the best they can be.

Telecommunications Company
Quality, Training, and Coaching Director

I see the return on investment coming at several levels. Our line supervisors reported rapid drops in escalated calls after we implemented the call center training programs. Scores on key customer survey questions showed improvement, especially among call centers with less experienced reps. And our turnover costs have been significantly reduced, mainly because the simulations in these programs give our new hires such a clear picture of what it takes to succeed in this job. And, the most important return is that we are seeing more complimentary letters from our customers and service representatives that are more satisfied with their jobs.

Insurance Company
Senior Director

We partnered with LSA Global to help us provide the most effective customer service skills for our associates. Guided by our Service Promoter and Customer Service Satisfaction scores, we sought to partner with an organization that could provide customer service training and consulting programs for a diverse set of employees, communicating with customers via phone, email and in person, and with varying levels of knowledge and tenure. I’ve already gotten emails from customers saying that they’re seeing a change.

Radiology Field Service Leader

We engaged with LSA Global to share best practices around Rapid Instructional Design and to develop, design and deliver an education session that taught our property owners the benefits of our Customer Loyalty program.  We found LSA Global’s team to be collaborative, insightful, prepared and nimble, especially given that the time frame for the project became compressed.  We look forward to continuing our strategic partnership.

Annmarie Fairweather
Vice President Brand Service

We recently surveyed our agents after their participation in the Contact Center training. The results were impressive: 100 percent rated the overall experience as being “valuable” with 85 percent giving it the highest rating of “very valuable”. Also, 100 percent found this selling model to be valuable with 80 percent rating it as “very valuable”, and 100 percent found the coaching methods and practices featured to be accurate and insightful.

Technology Company
Corporate Training Executive

We were all very impressed with LSA’s call center consulting efforts and extremely satisfied with the recommendations. Our intention is to take the many recommendations and implement them in our Call Center.

Ron Shell
SVP Business Development

ESCI

STRATEGIC CLARITY

IS YOUR
STRATEGY
TRULY
SET UP TO
SUCCEED?

Good leaders start by creating a strategy that outlines clear and compelling choices about where to play and what actions to take. Done right, a successful strategic plan sets a company up to perform beyond just the sum of its parts. When it comes to performance however, strategy is the beginning, not the end.

According to a recent IBM study, less than 10% of well formulated strategies are effectively executed.

Our own organizational alignment research found that strategic clarity accounts for 31% of the difference between high and low performing organizations.

For a strategy to make a true difference, it must be properly executed. That is where we come in. If you are like most of our clients, you have high aspirations and a promising future.

Now, you want to know the best moves to get you where you want to go.

So, while most agree that a sound strategic plan is imperative, most companies struggle to effectively cascade and execute their strategy throughout the organization.

For most fast growing and changing companies, we know that the greatest obstacles to success have little to do with the actual crafting of a winning strategy. When you look under the hood of many organizations (even ones that have a solid strategic plan), you find that they are not firing on all cylinders.

They are not performing at their peak. And their leaders have not created a high performance environment to get sustainable results now or in the future. They are not aligned.

Download How To Stress Test Your Strategic Clarity

Download 3x Organizational Alignment Research

When it comes to strategy, LSA Global helps high
growth companies:

Strategic Clarity Facilitation

Clarify & Communicate

Identify and articulate the critical few strategic actions and performance metrics that will make the biggest impact.

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Align & Lead

Align senior teams and functions with
the strategic direction.

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Implement & Cascade

Implement and cascade strategic plans, actions and metrics throughout the organization.

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Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, solidify our new direction and push our agency forward. As we look to rapidly scale, the clear and actionable critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success. This is exactly what we needed to get to the next level.

Matt Britton
CEO

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent and strategy.  Equally important, the survey and implementation process goes well beyond the typical engagement survey.  The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

Trimble

As a high growth digital marketing agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture. The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture and talent.

David Bentley
General Manager

AKQA

We got great value from the executive strategy session.  We would not hesitate to use LSA again with our Executive Leadership Team.

Natalie McCullough
Chief Marketing & Strategy Officer

Service Source

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations. Everyone had a great experience and are now incorporating the lessons into their teams. I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages when the stakes are high.

Todd Power
Office of the CEO

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Ted Ramlet
CIO & SVP

McKesson

The action-learning leadership project has been very beneficial to me, our leadership team, and the entire organization. The balance of development and results has been excellent. We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry strategic projects forward. The Staff is very appreciative and has become very comfortable with both the program and the process. It is still going better than anticipated, and I have been very pleased.

Heather Feltman
President & CEO

LSS

Great job in designing the Mergers and Acquisition strategy session for our global team. The executive presentation and information was excellent. I gained additional insight on the importance of the role of HR in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engage at all levels across the organization.Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

HIGH-PERFORMANCE CULTURE

DO YOU
HAVE A HIGH
PERFORMANCE
CULTURE TO
DRIVE YOUR
STRATEGY?

Once your strategy is clear enough to act, it is time to understand, shape and align your culture to best drive your key initiatives forward.

We define culture as how and why things truly get done in an organization. Culture can be measured by understanding the way people think, behave and work.  This includes the known and unspoken values and assumptions that drive key business practices and behaviors - especially in leaders and in who they hire, fire and promote.

Organizational culture is often set in large part by its founder.  Your culture also represents what a new employee needs to learn to be "accepted as a member" and what makes the company "feel and act" like itself.  While often invisible, organizational culture becomes very apparent when people act in ways that are deemed to be against accepted cultural norms.

Company cultures, regardless of their strength, progress and change over time.  How leaders define and shape their corporate culture over time has become a critical variable in defining the success and failure of their strategies.

Many still mistakenly believe that culture is "soft HR-type stuff" that can be ignored because it does not have a quantifiable impact on performance. Successful organizations and leaders know better. They understand and leverage their culture to outperform their competition.

A recent Harvard Business School research report described how an effective culture can account for up to half of the differential in performance between organizations in the same industry. Our own organizational alignment research found that cultural factors account for 40% of the difference between high and low growth companies. This should be a powerful motivator.

Organizational cultures exist by design or by default. And, regardless of their origin, some strong cultures help companies perform (e.g. Southwest Airlines) and some strong cultures hurt performance (e.g. Enron). One thing is certain-as a leader, if you do not understand, shape and align your culture and strategy, you are not performing at your peak.

Download The 3 Levels of a High Performing Culture Whitepaper

Download 3x Organizational Alignment Research

When it comes to high performance culture, LSA Global
helps high growth companies:

Assess & Prioritize

We identify the key moves to achieve maximum performance and long-term organizational health.

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Shape and Align Organizational Culture

Shape & Align

Our unparalleled network of elite specialists ensures that you get the best possible combination of thought leadership and expertise.

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Implement & Change

We measure our success based on your success and will put ourselves at risk to further your success.

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LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

Great job in designing the Mergers and Acquisition strategy session for our global team. The executive presentation and information was excellent. I gained additional insight on the importance of the role of HR in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engage at all levels across the organization.Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

We hired LSA Global to design and deliver a customized outdoor experiential new employee orientation program for our recent group of MBA new hires. The program designed helped reinforce WIPRO core values. The program will help the new MBA hires to build relationships with fellow associates and enhance the group’s ability to operate successfully in the global world. I recommend LSA for effective on boarding/outward bound training of new MBA hires.

Vishu Venkat, PHR
Talent Acquisition

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Ted Ramlet
CIO & SVP

McKesson

We value our relationship with LSA Global. They focus on understanding our business situation and helping us succeed. LSA continues to deliver top quality consulting and leadership solutions that are highly customized for our business and culture. I would highly recommend LSA Global as a top quality resource to anyone looking to greatly improve the skills of their leadership, management, and project teams.

Bonnie S. Olson
Vice President of Human Resources

LSS

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

DIFFERENTIATED TALENT

DO YOU
HAVE THE
RIGHT TALENT
TO ACHIEVE
YOUR GOALS?

Once your strategy is clear enough to act and you have shaped and aligned your high performance culture for that strategy, it is time to attract, develop, engage and retain talent that fits your unique situation.

Organizations with higher capabilities in leadership and talent management outperform their peers in terms of profitable revenue growth.

Our own organization alignment research found that talent accounts for 29% of the difference between high and low performing organizations.

We define talent as the workforce that leaders build and manage to create a unique advantage their competitors cannot replicate. One good indicator of success is observing that people who are a good cultural fit are most likely to be high performers.

Top companies know that different talent contributes differently to every organization. Because of this, winning organizations make sure that their talent strategy aligns with their unique organizational culture and business strategy.  Especially for companies that rely on their people to succeed, business results depend on designing and implementing the right talent strategy.

Our clients tell us that they are struggling with getting the right people with the right capabilities in key positions to consistently perform. They also speak of challenges with attracting, retaining and developing their next generation of leaders.

With so many companies making talent moves that are not linked to or supported by their performance environment or strategy, these challenges are not surprising.

Download Why Talent is Surprisingly Only 1/3rd of the Talent Management Recipe for Success Whitepaper

Download 3x Organizational Alignment Research

See Talent Management Solutions

When it comes to differentiating talent, LSA Global helps
high growth companies:

Brand, Attract & On-Board

Design and implement state of the art processes to attract, hire and onboard top talent that aligns with your brand and strategy.

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Assess & Develop

Identify, prioritize, and close key performance gaps to create
differentiated talent.

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Engage & Retain

Engage and retain “A” players to move the business forward.

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Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

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Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

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Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

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Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

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Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

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Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

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