Executive Coaching

Executive Coaching Services that work

How to effectively coach executives for results.

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“Thanks for your incredible patience and passion working with our leadership team.  Your leadership and executive coaching services have been one of the most effective I’ve ever known.”  

Debbie Von Raesfeld  | HR Business Partner Director | AMD

“LSA Global helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance metrics under an interactive executive coaching program.

We appreciate LSA’s commitment to cutting-edge practices.”  

Rosalyn Chan | VP HR | Redwood Trust, Inc.

“We engaged LSA to design and deliver a 6-month custom executive coaching services program for key senior leaders to better leverage our investments in management development and to push critical strategic initiatives forward.

Even with the high expectations of our senior people, the executive coaching completely exceeded our expectations.”

Ivan Fukumoto | Senior HR Manager | Xoma Ltd.

“LSA’s executive coaching covered all aspects of leadership, it was not simply a touchy-feely endeavor. In fact, the focus on clear business outcomes and real life circumstances challenged me to develop my thinking and actions related to leading the business.”
Janet Pagano | Managing Director | Ovid Winery

Unlike most abstract business processes, effective executive coaching services engage with leaders in personal, practical, and customized ways to get measurable results.  LSA Global takes on coaching assignments selectively, where the fit is right.

What Effective Executive Coaching Services Look Like
Three basic tenets underpin our approach to executive coaching.

  • People Lead
    First, people lead organizations and drive business results.
  • People Can Change
    Second, people can change. Every leader can improve their performance and the performance of others. While no one can excel at everything, we do believe that anyone can improve in almost any field.
  • Coaches Help
    Finally, people have more success changing when they have a good coach with a growth mindset. In business as in sports, people can accelerate their development when they receive encouragement, guidance, new ideas and concrete best practices from an experienced advisor.

The Definition of Executive Coaching
These long-held beliefs lead to our definition of executive coaching: a skilled professional using a disciplined process to provide observations, recommendations, and tools to a business leader in order to improve that leader’s skills, capabilities, and performance.

Executive coaching, when done well, is like holding up a mirror to the client. The coach reflects back to the client how they are carrying out their responsibilities. The coach helps the client to see how they act — and how those actions impact their performance and their relationships with others. The coach highlights observable behaviors, habits, and patterns.

Framing
Framing is important.  A coach needs to be skilled at putting issues into terms that make them understandable and addressable. Coaches must look for teachable moments, and they must provide the feedback with the right balance of directness and empathy.

An effective coach also gives the coachee an opportunity to receive feedback to see how they are perceived by peers, subordinates, and supervisors to help identify strengths and gaps.

Willingness
Above all, the coachee must be willing to look in the mirror and accept what they see at face value, with eyes wide open. The person being coached must want to be coached — and must commit to making changes based on the coaching. This openness to receive coaching is the litmus test for any engagement an executive coach undertakes.

Desired Outcomes
Successful executive coaching engagements create leaders who:

  • Increase short- and long-term performance
  • Build and lead high performing teams
  • Have the ability to self-diagnose and self-improve

3 Types of Executive Coaching Engagements

We typically think about three primary types of executive coaching engagements unique to each client situation.

  1. Coaching for Performance
    All executives, even the most successful and seasoned, either run into rough patches or want to raise performance. Regardless of who seeks out the coaching support, the coach’s job is clear — help the individual identify the performance barriers, set measurable goals, and develop strategies to address them.

    Typical Client Profile
    An executive who is delivering sub-optimal results or who must create performance lift for themselves and their team.

    Critical First Step
    Agree with the coachee and their supervisor on the area(s) for improvement and specific desired outcomes..

  2. Coaching for Promotion
    A promotion is typically a reward for a job well done.  Excellence in the current position often attests to a leader’s readiness to take on a new role with expanded responsibilities and bigger challenges.

    What may get overlooked in these career transitions, however, is the fact that new jobs often require leaders to develop new skills and behaviors — and to abandon old skills and behaviors that are counter-productive.

    Typical Client Profile
    An executive who will soon take on, or has recently accepted, a new role in the organization

    Critical First Step
    Inventory current skills and leadership behaviors and compare with those that will drive performance in the new role

  3. Coaching for Perspective
    Executive leadership can be isolating.  It is, in fact, “lonely at the top.” As executives reach the upper echelons of organizations, they tend to find it more and more difficult to obtain direct, unfiltered feedback from inside their organizations.

    Power truly does refract—and the mirrors held up by insiders usually present distorted images, like the mirrors in a circus funhouse. Faced with this situation, great leaders actively seek out additional advisors to provide unvarnished perspectives and a clearer sense of reality.

    Typical Client Profile
    A senior-level executive (often a CEO or other C-suite leader) who wants an additional perspective on the internal and external realities they are facing.

    Critical First Step
    Determine how insulated the client is from market and organizational realities

Four Characteristics of Success
While the goals, roles, and process associated with the three types of executive coaching are fairly distinct, they do not preclude “hybrid” approaches. Each client has unique needs and aspirations, so each executive coaching engagement must be adapted to the specific situation.  No matter the particulars of the approach, we have found that all successful executive coaching engagements have a few common characteristics:

  • Clarity
    A clear set of objectives
  • Process
    A disciplined process that pushes the client to do the hard work that leads to meaningful changes
  • Fit
    A coach who understands the client’s situation, observes carefully, asks tough questions and gives direct recommendations
  • Willingness
    A client who is open to being coached and committed to making change

When these elements are present, it has been our experience that leaders can change and develop.

If you would like to learn how our executive coaching services and consulting expertise has helped leaders and individuals across multiple industries succeed, please contact us.

Related Information

LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.

Dipik Rai
Director of Marketing

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.

The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.

We could not be happier.

Stacey Porter
Senior Manager Learning and Development

Roche

The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.

Shoaleh Ghaffari
Director, HR

Cutera

LSA is an excellent sales and leadership outsource partner! They listen to our needs, are responsive, and work at a pace that keeps up with our rapid speed.

We have found LSA to bring strategic, innovative, and practical solutions to meet our business priorities by partnering effectively with our key staff. I consider them to be an important external extension of our team.

Thank you!

Wendy Chinn
Sr. Director, Global Sales Enablement

At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.

Laurie Sewell
President & CEO

Servicon-logo

LSA is an instrumental training outsourcing partner helping us to build leadership and management capacity while strategically investing in our people.

LSA’s flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans and talent management strategies.

Their ability to custom design, deliver, and evaluate high impact Management Training Programs has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

Your team was amazing.   Facilitative Leadership was one of the best leadership and change workshops my team has ever attended.  Thank you!

Diane White
Executive Director, Head of Product Development

BioMarin LSA Global Biotech Client

In my years working with LSA, it seems like I’ve had proven and thoughtful experts at my fingertips to help me identify and deliver the right solutions to satisfy our unique needs.

The entire LSA team has become a trusted friend of Actel — ensuring we provide state-of-the-art coaching, leadership development, and management training programs to meet our complex and ever-changing business and people needs.

Linda Mitchell
Training Manager

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

zynga LSA Global gaming client

LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation.  They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.

Their practical, straightforward, and client-centric approach was refreshing.  I highly recommend them to any executive team looking to get aligned to create even higher performance.  They are lights out awesome!

Patrick Resk
Chief Financial Officer, Partner

Porter Novelli logo LSA Global

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Service Source

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

Thank you so much for being the right person with the right experience and expertise to lead our Executive Team in re-examining our approach to change leadership.

I’m grateful for how you engaged and challenged us with so many “holy crap!” insights and realizations that we needed.

Jeff Nally
Chief Coaching Officer & CHRO

coachsource logo LSA Global

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

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