“Thanks for your incredible patience and passion working with our leadership team. Your leadership and executive coaching services have been one of the most effective I’ve ever known.”
Debbie Von Raesfeld | HR Business Partner Director | AMD
“LSA Global helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance metrics under an interactive executive coaching program.
We appreciate LSA’s commitment to cutting-edge practices.”
Rosalyn Chan | VP HR | Redwood Trust, Inc.
“We engaged LSA to design and deliver a 6-month custom executive coaching services program for key senior leaders to better leverage our investments in management development and to push critical strategic initiatives forward.
Even with the high expectations of our senior people, the executive coaching completely exceeded our expectations.”
Ivan Fukumoto | Senior HR Manager | Xoma Ltd.
“LSA’s executive coaching covered all aspects of leadership, it was not simply a touchy-feely endeavor. In fact, the focus on clear business outcomes and real life circumstances challenged me to develop my thinking and actions related to leading the business.”
Janet Pagano | Managing Director | Ovid Winery
Unlike most abstract business processes, effective executive coaching services engage with leaders in personal, practical, and customized ways to get measurable results. LSA Global takes on coaching assignments selectively, where the fit is right.
What Effective Executive Coaching Services Look Like
Three basic tenets underpin our approach to executive coaching.
The Definition of Executive Coaching
These long-held beliefs lead to our definition of executive coaching: a skilled professional using a disciplined process to provide observations, recommendations, and tools to a business leader in order to improve that leader’s skills, capabilities, and performance.
Executive coaching, when done well, is like holding up a mirror to the client. The coach reflects back to the client how they are carrying out their responsibilities. The coach helps the client to see how they act — and how those actions impact their performance and their relationships with others. The coach highlights observable behaviors, habits, and patterns.
Framing is important. A coach needs to be skilled at putting issues into terms that make them understandable and addressable. Coaches must look for teachable moments, and they must provide the feedback with the right balance of directness and empathy.
An effective coach also gives the coachee an opportunity to receive feedback to see how they are perceived by peers, subordinates, and supervisors to help identify strengths and gaps.
Above all, the coachee must be willing to look in the mirror and accept what they see at face value, with eyes wide open. The person being coached must want to be coached — and must commit to making changes based on the coaching. This openness to receive coaching is the litmus test for any engagement an executive coach undertakes.
Successful executive coaching engagements create leaders who:
3 Types of Executive Coaching Engagements
We typically think about three primary types of executive coaching engagements unique to each client situation.
Typical Client Profile
An executive who is delivering sub-optimal results or who must create performance lift for themselves and their team.
Critical First Step
Agree with the coachee and their supervisor on the area(s) for improvement and specific desired outcomes..
What may get overlooked in these career transitions, however, is the fact that new jobs often require leaders to develop new skills and behaviors — and to abandon old skills and behaviors that are counter-productive.
Typical Client Profile
An executive who will soon take on, or has recently accepted, a new role in the organization
Critical First Step
Inventory current skills and leadership behaviors and compare with those that will drive performance in the new role
Power truly does refract—and the mirrors held up by insiders usually present distorted images, like the mirrors in a circus funhouse. Faced with this situation, great leaders actively seek out additional advisors to provide unvarnished perspectives and a clearer sense of reality.
Typical Client Profile
A senior-level executive (often a CEO or other C-suite leader) who wants an additional perspective on the internal and external realities they are facing.
Critical First Step
Determine how insulated the client is from market and organizational realities
Four Characteristics of Success
While the goals, roles, and process associated with the three types of executive coaching are fairly distinct, they do not preclude “hybrid” approaches. Each client has unique needs and aspirations, so each executive coaching engagement must be adapted to the specific situation. No matter the particulars of the approach, we have found that all successful executive coaching engagements have a few common characteristics:
When these elements are present, it has been our experience that leaders can change and develop.
If you would like to learn how our executive coaching services and consulting expertise has helped leaders and individuals across multiple industries succeed, please contact us.
Our relationship with LSA is extremely valuable.
We worked closely with LSA to customize critical Management Training Programs to meet our unique business needs.
I’d recommend LSA to any company looking for first class and high quality leadership and management training assessment, design, delivery, and follow-through.
Vice President of Human Resources
LSA has a tremendous ability to distil complex, multilayered challenges into meaningful, impactful, and clear strategies and action plans.
The time we invested as a leadership team to get aligned was well spent in gaining laser focus and identifying ways to prioritize what was meaningful individually and as a team. The facilitation and leadership style was direct, firm, and compassionate.
LSA provided the high level thinking and support for our team to co-create in a rapidly scaling business.
Bindu Garapaty, PsyD
VP, Talent and Inclusion, Diversity, & Equity
You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.
Thank you for your practical and outcome-oriented approach.
CIO & SVP
For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.
As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!
Director, Organizational Excellence & Development
Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward.
As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success.
This is exactly what we needed to get to the next level. Thank you LSA!
After a difficult search to find a partner that could address a very specific leadership development need, we chose LSA Global. They were responsive to our needs and created a highly customized solution that we continue to see results from. It is nice to know we have access to their expertise with a simple phone call.
Director of Business Operations
LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.
Director of Marketing
The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.
I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.
What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.
We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.
The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.
We could not be happier.
Senior Manager Learning and Development
We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team. It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.
What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.
Thank you LSA!
Director, HR Business Partner
LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation. They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.
Their practical, straightforward, and client-centric approach was refreshing. I highly recommend them to any executive team looking to get aligned to create even higher performance. They are lights out awesome!
Chief Financial Officer, Partner
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.
Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.
They are great to work with, and even more importantly, they “get it!”
Director of Merchandising
Thank you for a great leadership development session today. The facilitator was brilliant. The team got a lot out of it (as did I).
I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.
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