Coaching and Performance Management: High Tech

Improving Performance at a Growing Technology Company

Client Case Study

Situation

eBay, the World’s Online Marketplace, enabling trade on a local, national and international basis, wanted to increase the knowledge and skills of key directors and managers in the areas of:

  • Connecting between coaches and performers
  • Conducting a coaching Meeting
  • Utilizing these tools in eBay’s environment where time is a major constraint
  • Utilizing eBay’s performance management tools, terminology, and process
  • Increase awareness of how Performance Leadership behaviors affect eBay’s culture, values, and success.

Complications

  • Speed: The fast rate of business growth and hiring increased performance expectations and pressure.

Approach

  1. Assess: Review and understand eBay Performance Management tools, terminology, and processes.
  2. Executive Support: Present objectives and approach at Monthly Executive Team Meeting for approval and input
  3. Implement: Design and deliver a customized pilot program to key directors and managers.
  4. Adjust and Roll-out: Continuously improve and deliver additional workshops for approximately 200+ directors and managers.

Results

  • 92.8% satisfaction for 225 directors and managers
  • 115% reported knowledge gain for 225 directors and managers

Related Information

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders. We consider LSA to be our trusted learning and development partner and a valued extension of our team.

Lisa Bruun
SVP Human Resources

Ellie Mae

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day experiential management training program. Everyone said it was by far the best management training program they had ever attended. The content was rich and highly interactive, and the case studies were highly relevant to our unique situation. Each participant walked away much better equipped to lead their teams.  Thank you LSA!

Jeff Coon
Director of Human Resources

I consistently look to LSA Global when we need help. I can always count on them to do a thorough needs analysis and to put together impactful and well-received programs. Their management development and performance management expertise make them my top-rated learning and development partner.

Stephanie Webb
HR Program Manager

Rambus

LSA helped us with leadership development by designing a solution to match our unique needs and culture. It was such a huge success and received rave reviews. I would highly recommend LSA to help take leaders and managers to the next level.

Karen King, SPHR
Manager, Human Resources

Alliance Data

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

We turned to LSA to customize and deliver a supervisory leadership solution to meet our unique needs. LSA delivered the exact top quality solution that we wanted. I’d recommend LSA Global to any company looking for a best-in-class management training and consulting partner that focuses on what matters most.

Kortney Riddle
HR Manager

We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.

Sally Buchannan
VP Human Resources

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They were very flexible in meeting our specific needs. LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match your company’s unique culture and style of management. I would highly recommend LSA for high quality learning solutions with true experts who have your best interests at heart.

Maya Paul
HR Director

LSA always helps us provide the right sales, management, and leadership programs at the right time to meet the unique needs of both individuals and departments. I especially appreciate their ability to deeply understand our business and our culture so that they can recommend the appropriate solutions.

Sarah Parks
Senior Project Manager

Hyperion

I continue to be impressed by the level of depth and breadth of expertise, leadership development, and management development that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

LSA’s approach and ability to bring the right expertise and approach to eBay has been a great asset. They really focus on helping us succeed in any way they can and definitely lifted up our management development capabilities.

Mike Normant
Learning & Development

ebay

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

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