Management Development

Create High Performing Managers

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“We turned to LSA to help us custom design and deliver a management development solution to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution with the support systems necessary to make a real difference.

I recommend LSA Global to anyone looking for real results.”

Sally Buchannan | VP Human Resources | Sony

Today’s managers account for over one-third of the workforce and are facing challenges without precedent.  They are being asked to do more with less as their span of control increases.  They report having to spend over half of their time on non-managerial tasks and as little as 10% of their time on what matters most – managing and coaching their front-line employees.

And even though Deloitte reported that companies invest the highest percent of their training dollars (35%) in management and leadership development, research by McKinsey found that:

  • 75% of executives are unsatisfied with the performance of their front-line managers.
  • 81% of managers reported not being satisfied with their own performance.

This is bad news.  Low performing managers make low performing companies. The good news is that the flip side is also true: companies with higher performing managers realize an increase in profitability, productivity, employee engagement, customer satisfaction and retention.  Based upon over 500,000 annual employee engagement surveys, we know that managers have a direct impact on four key metrics:

  • Employee performance
  • Employee engagement
  • Employee retention
  • Employee relations

While focused management development can certainly play a critical role in improving performance, management skills alone will not fully address the growth, performance, and speed challenges faced by today’s managers. Managers must also address strategies, cultures, processes, and structures to drive lasting change.

Our Organizational Alignment Research found that managers who align their culture and talent with their strategy grow revenues 58% faster, are 72% more profitable, have 9-to-1 greater leadership effectiveness, and boost  employee engagement levels 16.8-to-1.

Our study found that the highest performing managers consistently:

  • Point the team in the right direction
  • Create an environment for people to perform at their peak
  • Attract, develop, engage, and retain top talent

Our research-backed approach to management development helps managers thrive in the following areas:

management development training programs

Please contact us to learn how our management development programs have helped leading organizations improve employee performance, employee engagement, employee retention and employee relations.

  1. Create Team Clarity
  2. Build a High Performance Team Culture
  3. Attract Top Talent
  4. Develop World Class Managers
  5. Engage and Retain Top Talent
  6. Our Management Guarantee – Pay for Performance

Ask us about Management Development Pay-for-Performance options and how to move the management metrics that you care most about.  Typical metrics that we move include:

  • Sales revenue, margin, win rate, portfolio mix, deal size, and cycle.
  • Customer acquisition, loyalty, growth, and satisfaction.
  • Leadership execution effectiveness of key corporate strategies.
  • Employee attraction, development, performance, engagement and retention.
  • Project cost, quality, and time.

Related Information

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Service Source

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .

Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the critical people situations that our managers face every day.

I regard LSA as an excellent partner that understands our business needs and an important virtual member of our HR department.

Judith Onton
Vice President Human Resources

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.

We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

Lisa Bruun
SVP Human Resources

Ellie Mae

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match your company’s unique culture and style of management. I would highly recommend LSA for high quality learning solutions with true experts who have your best interests at heart.

Maya Paul
HR Director

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

LSA exceeded all my expectations.

We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.

We were able to design a highly focused and relevant management training course that fit our unique needs.

Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.

Mitch Mandich
CEO

Edify

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. I’ve participated in a number of solutions ranging from Performance Management to Leadership Training.

I’ve found the quality to be superior.  They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.

They provide a total learning experience – making it most beneficial for our employees and our business.

Duane Schroeder
Human Resource Manager

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They were very flexible in meeting our specific needs.

LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

We consider LSA our true business partner.

From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.

I recommend them to anyone looking for a practical approach to drive true business and people results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

LSA helped us design and deliver blended leadership solutions for our key leaders to help drive our growth plans in a way that aligned with our unique culture and values.

LSA understood our business, had deep expertise in the content areas, customized the leadership development programs to fit our specific needs, and delivered great results in alignment with our strategic priorities, culture, and performance management systems.

I highly recommend them to anyone looking to take their leaders and the performance of their teams to the next level.

Beth A. Taylor
Vice President of Human Resources

Thoratec

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

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