New Supervisor and New Manager Training

The Five Disciplines of Managing Others for Transitioning and First Time Managers

“The customized New Manager Training programs have helped us to reduce employee relations issues and increase engagement by helping our inexperienced managers to communicate more effectively with their peers and teammates. The workshops and follow-up have positively impacted employee engagement, retention and performance.”
Noelle VanVlierbergen | Human Reousrces Director | Sony

“Performance improvement is strongly linked to cultivating the proper type of motivation. Since the new manager training, I have been much more focused on identifying and discussing how our actions in Engineering create value. So far, the feedback has been positive. The group appears to be more accountable for their actions, and victim loop reactions are less frequent. The value proposition for me and those groups we work with is better teamwork, higher spirits, and a better outlook for things to come in the future (renewed enthusiasm).”
Stewart Thoeni | Engineering Director | International Game Technology

The knowledge, skills and abilities to manage others is not intuitive and, for all but a few, does not come naturally. In fact, according to a recent management study, only 25% of employees say that their companies are good at helping individuals transition into their first managerial roles.

We know that poor management transitions create poor new managers. This customized and highly interactive new supervisor and new manager training program provides a powerful first step toward building management and leadership capabilities that will enable managers to improve performance, decrease attrition, increase employee engagement and minimize employee relation issues.

New supervisors and new managers will learn and put into use principles, approaches, and tools that concentrate on the five disciplines of managing others within their unique organizational culture:

  1. Understanding a manager’s role in your organization

  2. Communicating as a manager

  3. Implementing performance planning

  4. Motivating and incentives

  5. Prioritizing and delegating

These five areas of the new supervisor and new manager training program provide participants with a fundamental grounding in what it means to be a new leader. As managers grow and the nature of their responsibilities and challenges change, mastery in these five disciplines will remain central to their success.

Objectives
This interactive new supervisor and new manager training workshop has 6 key objectives:

  1. Demonstrate proficiency with foundational management principles and practice core management skills that matter most at your company.
  2. Understand and use critical communication skills that enable managers to have productive, mutually beneficial performance management conversations and effectively navigate difficult employee situations.
  3. Establish performance measures and set goals with employees that support individual development, career aspirations and organizational objectives.
  4. Set priorities that are aligned with key stakeholders.
  5. Delegate to maximize team performance and organizational resources.
  6. Understand how to apply management disciplines to create effective teams.

Benefits:
Organizations that roll-out, implement and reinforce new supervisor and new manager training programs consistently benefit from:

  • Increased performance and organizational productivity.
  • More effective execution of strategic initiatives.
  • Greater level of workforce engagement and retention of top performers.
  • Increased bench strength in the manager pipeline.

New Manager Training Course Outline:

I.  Your Role and Responsibility as a New Manager

  • Understand “best or preferred” practices used by effective managers
  • Identify distinctions between the roles of an Individual Contributor and a Manager
  • Understand your role and responsibilities as a manager at your organization

II.  Communicating as a New Manager

  • Gain an understanding of communication styles
  • Learn to match the right communication style with your objectives
  • Know the communication barriers that can cause challenges and misunderstandings
  • Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions

III.  Performance Planning

  • Establish measures and identify targets that will enable your team to be forward-focused in reaching their goals
  • Know how to effectively communicate goals
  • Learn how to create SMART goals and provide objective and actionable feedback
  • Practice having coaching conversations
  • Learn to deliver both positive and constructive feedback that will resonate and spark improved performance
  • Learn the tools to manage difficult conversations and handle conflict

IV.  Motivation and Incentive Systems

  • Understand employee motivation and how it affects employee performance, engagement and retention
  • Learn how to correlate each individual’s core needs to the work at hand to drive success

V.  Prioritizing and Delegating

  • Discover tips and techniques to manage your time more effectively to drive productivity and efficiency
  • Learn to identify what is important vs. what is urgent
  • Understand the top challenges with priority setting
  • Learn the basic rule to decide if you should do it yourself or delegate
  • Practice delegating, measuring the results and providing feedback
  • Understand the challenges with delegation


Delivery Methodology
Real-life, relevant management scenarios from your organization are used with a combination of the following steps in a way that makes sense for your unique situation:

 1. Assessment: Management effectiveness assessments, interviews and pre-work

2. Design & Delivery: One-, two- or three-day leader-led experiential workshop customized to focus on your key management challenges, practices and scenarios

3. Reinforcement:

  • Senior leadership performance coaching and reinforcement sessions
  • Action-planning assignments, monitoring and review
  • Post-workshop one-on-one coaching, group coaching and learning reinforcement sessions
  • Weekly online new manager job aids, tools and tips
  • Follow-up manager effectiveness assessment correlated to employee performance, engagement, retention and/or employee relation issues

Target Audience
Any new manager, new supervisor and high-potential management candidate who is moving from being an individual contributor to a new manager and who must now get results through others.

To speak with an LSA Expert to learn about the new supervisor and new manager training program customization and delivery options onsite at your company, please contact us.

Related Information

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

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