New Supervisor and New Manager Training

The Five Disciplines of Managing Others for Transitioning and First Time Managers

“The customized New Manager Training programs have helped us to reduce employee relations issues and increase engagement by helping managers to communicate and lead more effectively with their peers and teammates. The workshops and follow-up have positively impacted employee engagement, retention, and performance.  Thanks again LSA!”
Noelle VanVlierbergen | HR Director | Sony

“Since the new manager training, I have been much more focused on identifying and discussing how our actions in Engineering create value. The value proposition for me and those groups we work with is better teamwork, higher performance, and renewed motivation.”
Stewart Thoeni | Engineering Director | International Game Technology

The knowledge, skills and abilities to manage others is not intuitive and, for all but a few, does not come naturally. And unfortunately, most new managers are not ready to lead.

In fact, according to a recent management study by the Corporate Executive Board:

  • Only 25% of employees say that their companies are good at helping individuals transition into their first managerial roles
  • A whopping 60% of new managers under perform in their first year
  • 85% of new managers receive no formal training prior to becoming a new manager

That makes it pretty tough on everyone else.

We know that poor management transitions create poor new managers. This customized and highly interactive new supervisor and new manager training program provides a powerful first step toward building management and leadership capabilities that will enable managers to improve performance, decrease attrition, increase employee engagement, and minimize employee relation issues.

New supervisors and new managers will learn and put into use principles, approaches, and tools that concentrate on the five disciplines of managing others within their unique organizational culture:

  1. Understanding a manager’s role in your organization
  2. Communicating as a manager
  3. Implementing performance planning
  4. Motivating and incentives
  5. Prioritizing and delegating

These five areas of the new supervisor and new manager training program provide participants with a fundamental grounding in what it means to be a new leader. As managers grow and the nature of their responsibilities and challenges change, mastery in these five disciplines will remain central to their success.

Objectives
This interactive new supervisor and new manager training workshop has six key objectives:

  • Demonstrate proficiency with foundational management principles and skills that matter most at your company.
  • Understand and use critical communication skills that enable managers to have productive, mutually beneficial performance management conversations and effectively navigate difficult employee situations.
  • Establish performance measures and set goals with employees that support individual development, career aspirations and organizational objectives.
  • Set priorities that are aligned with key stakeholders.
  • Delegate to maximize team performance and organizational resources.
  • Create effective teams by applying proven management disciplines.

Benefits:
Organizations that roll-out, implement and reinforce new supervisor and new manager training programs consistently benefit from:

  • Increased performance and organizational productivity.
  • More effective execution of strategic initiatives.
  • Greater level of workforce engagement and retention of top performers.
  • Increased bench strength in the manager pipeline.

New Manager Training Course Outline:

I.  Your Role and Responsibility as a New Manager

  • Understand “best or preferred” practices used by effective managers
  • Identify distinctions between the roles of an Individual Contributor and a Manager
  • Understand your role and responsibilities as a manager at your organization

II.  Communicating as a New Manager

  • Gain an understanding of communication styles
  • Learn to match the right communication style with your objectives
  • Know the communication barriers that can cause challenges and misunderstandings
  • Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions

III.  Performance Planning

  • Establish measures and identify targets that will enable your team to be forward-focused in reaching their goals
  • Know how to effectively communicate goals
  • Learn how to create SMART goals and provide objective and actionable feedback
  • Practice having coaching conversations
  • Learn to deliver both positive and constructive feedback that will resonate and spark improved performance
  • Learn the tools to manage difficult conversations and handle conflict

IV.  Motivation and Incentive Systems

  • Understand employee motivation and how it affects employee performance, engagement and retention
  • Learn how to correlate each individual’s core needs to the work at hand to drive success

V.  Prioritizing and Delegating

  • Discover tips and techniques to manage your time more effectively to drive productivity and efficiency
  • Learn to identify what is important vs. what is urgent
  • Understand the top challenges with priority setting
  • Learn the basic rule to decide if you should do it yourself or delegate
  • Practice delegating, measuring the results and providing feedback
  • Understand the challenges with delegation


Delivery Methodology
Real-life, relevant management scenarios from your organization are used with a combination of the following steps in a way that makes sense for your unique situation:

  1. Assessment: Management effectiveness assessments, interviews and pre-work
  2. Design & Delivery: One-, two- or three-day leader-led experiential workshop customized to focus on your key management challenges, practices and scenarios
  3. Reinforcement:
  • Senior leadership performance coaching and reinforcement sessions
  • Action-planning assignments, monitoring and review
  • Post-workshop one-on-one coaching, group coaching and learning reinforcement sessions
  • Weekly online new manager job aids, tools and tips
  • Follow-up manager effectiveness assessment correlated to employee performance, engagement, retention and/or employee relation issues

Target Audience
Any new manager, new supervisor and high-potential management candidate who is moving from being an individual contributor to a new manager and who must now get results through others.

To speak with an LSA Expert to learn about the new supervisor and new manager training program customization and delivery options onsite at your company, please contact us.

Related Information

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Training Workshops and they were fantastic.  I highly recommend LSA to anyone that is attempting to help take their talent to the next level of performance.

Mary Johnston
HR Manager, BU Radiology Informatics

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match YuMe’s unique culture and style of management I would highly recommend LSA to any company wanting to deliver quality learning solutions with a true partner who has your best interests at heart.

Maya Paul
HR Director

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a high quality and customized solution that aligned with our business priorities and organizational culture. I’d recommend LSA to any company looking for a first class training and consulting partner that truly makes an impact.

Laurie Torres
Chief People Officer

The Managing Virtual Teams program was extremely valuable. LSA’s consultant’s fundamental knowledge of our company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was excellent.

Debra Martucci
Vice President, Information Technology

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success and has made an enormous difference.

Cam Greig
Associate Director

Roche

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

I continue to be impressed by the level of leadership development, management expertise, and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

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