New Manager Training & New Supervisor Training

“The customized New Manager Training programs have helped us to reduce employee relations issues, improve performance, and increase engagement by helping managers to communicate, manage, and lead more effectively with their peers and teammates.

The people manager skills and follow-up have positively impacted employee engagement, retention, and performance. Thanks again LSA!”
Noelle VanVlierbergen | HR Director | Sony

“LSA Global helped us to fundamentally rethink our approach to manager development and skill building. They consistently grounded and connected our thinking back to the business priorities and our unique culture.

The results were innovative, thought provoking, and exciting – exactly what we needed. I can’t thank them enough.”
Amanda Garrett | Director, Talent Development | Gilead Sciences

“Since the new manager training, I have been much more focused on identifying and discussing how our actions in Engineering create value.

The value proposition for me and those groups we work with is better teamwork, higher performance, and renewed motivation.”
Stewart Thoeni | Engineering Director | International Game Technology

New Manager Training

The knowledge, skills, and abilities to lead and manage people is not intuitive and, for all but a few, does not come naturally. And unfortunately, most new managers are not ready to lead. In fact, according to a recent management study by the Corporate Executive Board:

Only 25% of employees say that their companies are good at helping individuals transition into their first managerial roles
A whopping 60% of new people managers under perform in their first year
85% of new people managers receive no formal training prior to becoming a new manager

That makes it pretty tough on everyone else.

We know that poor management transitions create poor new managers. Often combined with our people manager assessment center, this customized and highly interactive new supervisor and new manager training program provides a powerful first step toward building management skills and leadership capabilities that will enable managers to improve performance, decrease attrition, increase employee engagement, and minimize employee relation issues.

New supervisors and new managers will learn and practice proven people manager principles, approaches, and tools that concentrate on the five disciplines of managing others within their unique organizational culture:

Understanding a manager’s role in your organization
Communicating as a manager
Implementing performance planning
Motivating and incentivizing higher performance
Prioritizing, decision-making, and delegating

These five areas of the highly customized new supervisor and new manager training program provide participants with a fundamental grounding in what it means to be a new leader. As managers grow and the nature of their responsibilities and challenges change, mastery in these five management disciplines creates the confidence and competence required to succeed.

Objectives
This experiential new supervisor and new manager training workshop has six key objectives:

Demonstrate proficiency with foundational management principles and skills that matter most at your company.
Understand and use critical communication skills that enable managers to have productive, mutually beneficial performance management conversations and effectively navigate difficult employee situations.
Establish performance measures and set goals with employees that support individual development, career aspirations and organizational objectives.
Set priorities that are aligned with key stakeholders.
Make decisions by design with your team.
Delegate to maximize team performance and organizational resources.
Create effective teams by applying proven management disciplines.

Benefits
Organizations that roll-out, implement, and reinforce new supervisor and new manager training programs consistently benefit from:

Increased performance and organizational productivity
More effective execution of strategic initiatives
Greater level of workforce engagement and retention of top performers
Increased bench strength in the manager pipeline

New Manager Training Course Outline

I. Your Role and Responsibility as a New Manager

Understand “best or preferred” practices used by effective managers
Identify distinctions between the roles of an Individual Contributor and a Manager
Understand your role and responsibilities as a manager at your organization

II. Communicating as a New Manager

Gain an understanding of communication styles
Learn to match the right communication style with your objectives
Know the communication barriers that can cause challenges and misunderstandings
Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions

III. Performance Planning

Establish measures and identify targets that will enable your team to be forward-focused in reaching their goals
Know how to effectively communicate goals
Learn how to create SMART goals and provide objective and actionable feedback
Practice having coaching conversations
Learn to deliver both positive and constructive feedback that will resonate and spark improved performance
Learn the tools to manage difficult conversations and handle conflict

IV. Motivation and Incentive Systems

Understand employee motivation and how it affects employee performance, engagement, and retention
Learn how to correlate each individual’s core needs to the work at hand to drive success

V. Prioritizing, Decision Making, and Delegating

Discover tips and techniques to manage your time more effectively to drive productivity and efficiency
Learn to identify what is important vs. what is urgent
Understand the top challenges with priority setting
Be able to make better and faster decisions
Learn the basic rule to decide if you should do it yourself or delegate
Practice delegating, measuring the results, and providing feedback
Understand the challenges with delegation

Delivery Methodology
Real-life, relevant management scenarios from your organization are used with a combination of the following steps in a way that makes sense for your unique situation:

Assessment
Management effectiveness assessments, simulations, interviews, and pre-work.
Design & Delivery
Design and delivery depends upon your desired outcomes. Typically, our customized new manager programs range from half-day targeted workshops to six month action learning sessions focused on your key management challenges, practices and scenarios.
Reinforcement
Reinforcement has a measurable impact on the transfer of learning for new managers. Typical support mechanisms include:

Senior leadership performance coaching and reinforcement sessions
Action-planning assignments, monitoring, and review
Post-workshop one-on-one coaching, group coaching, and learning reinforcement sessions
Weekly online new manager microlearning, job aids, tools, and tips
Follow-up manager effectiveness assessment correlated to employee performance, employee engagement, employee retention, or employee relation issues

Target Audience
Any new manager, new supervisor, and high-potential management candidate who is moving from being an individual contributor to a new people manager and who must now get results through others.

To speak with an LSA Expert to learn about the new supervisor and new manager training program customization and delivery options, please contact us.

Related Information

The customized Managing Virtual Teams program was extremely valuable for our managers and leaders.

LSA’s fundamental knowledge of our company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams.

Our teams walked away walked away with highly useful insights, practices, and tools. It was excellent.

Debra Martucci
Vice President, Information Technology

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

LSA helped to meet the needs of my teams within a very narrow timeframe.

My team walked away with highly useful management development tools and practices.

Thank you for designing and delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

I appreciate that each management development program is preceded by a thorough training needs assessment of the participants that informs a design to fit the specific parameters and needs of the group.

The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course.

Courses can be delivered in-person or virtually.

Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

We turned to LSA to customize and deliver a leadership solution to meet our unique needs.

LSA delivered the exact top quality solution that we wanted. I’d recommend LSA Global to any company looking for a best-in-class management training and consulting partner that always focuses on what matters most to your people AND your business.

Kortney Riddle
HR Manager

We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

Terri Wright-Scheer
Vice President Human Resources

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team. It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise we needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

We turned to LSA to help us custom design and deliver a action leadership and management development curriculum to help drive performance across the company.

They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions. Thank you!

Sally Buchannan
VP Human Resources

I highly recommend LSA Global to anyone who is looking to improve individual and organizational effectiveness through highly customized and top quality leadership and management training programs.

LSA’s broad range of expertise is a wonderful resource.

Greg Pappas
VP of Human Resources

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

They really focus on helping us succeed in any way they can and definitely lifted up our leadership and management development capabilities.

Mike Normant
Learning & Development

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.

Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development