New Supervisor and New Manager Training

The Five Disciplines of Managing Others for Transitioning and First Time Managers

“The customized New Manager Training programs have helped us to reduce employee relations issues and increase engagement by helping our inexperienced managers to communicate more effectively with their peers and teammates. The workshops and follow-up have positively impacted employee engagement, retention and performance.”
Noelle VanVlierbergen | Human Reousrces Director | Sony

“Performance improvement is strongly linked to cultivating the proper type of motivation. Since the new manager training, I have been much more focused on identifying and discussing how our actions in Engineering create value. So far, the feedback has been positive. The group appears to be more accountable for their actions, and victim loop reactions are less frequent. The value proposition for me and those groups we work with is better teamwork, higher spirits, and a better outlook for things to come in the future (renewed enthusiasm).”
Stewart Thoeni | Engineering Director | International Game Technology

The knowledge, skills and abilities to manage others is not intuitive and, for all but a few, does not come naturally. In fact, according to a recent management study, only 25% of employees say that their companies are good at helping individuals transition into their first managerial roles.

We know that poor management transitions create poor new managers. This customized and highly interactive new supervisor and new manager training program provides a powerful first step toward building management and leadership capabilities that will enable managers to improve performance, decrease attrition, increase employee engagement and minimize employee relation issues.

New supervisors and new managers will learn and put into use principles, approaches, and tools that concentrate on the five disciplines of managing others within their unique organizational culture:

  1. Understanding a manager’s role in your organization

  2. Communicating as a manager

  3. Implementing performance planning

  4. Motivating and incentives

  5. Prioritizing and delegating

These five areas of the new supervisor and new manager training program provide participants with a fundamental grounding in what it means to be a new leader. As managers grow and the nature of their responsibilities and challenges change, mastery in these five disciplines will remain central to their success.

Objectives
This interactive new supervisor and new manager training workshop has 6 key objectives:

  1. Demonstrate proficiency with foundational management principles and practice core management skills that matter most at your company.
  2. Understand and use critical communication skills that enable managers to have productive, mutually beneficial performance management conversations and effectively navigate difficult employee situations.
  3. Establish performance measures and set goals with employees that support individual development, career aspirations and organizational objectives.
  4. Set priorities that are aligned with key stakeholders.
  5. Delegate to maximize team performance and organizational resources.
  6. Understand how to apply management disciplines to create effective teams.

Benefits:
Organizations that roll-out, implement and reinforce new supervisor and new manager training programs consistently benefit from:

  • Increased performance and organizational productivity.
  • More effective execution of strategic initiatives.
  • Greater level of workforce engagement and retention of top performers.
  • Increased bench strength in the manager pipeline.

New Manager Training Course Outline:

I.  Your Role and Responsibility as a New Manager

  • Understand “best or preferred” practices used by effective managers
  • Identify distinctions between the roles of an Individual Contributor and a Manager
  • Understand your role and responsibilities as a manager at your organization

II.  Communicating as a New Manager

  • Gain an understanding of communication styles
  • Learn to match the right communication style with your objectives
  • Know the communication barriers that can cause challenges and misunderstandings
  • Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions

III.  Performance Planning

  • Establish measures and identify targets that will enable your team to be forward-focused in reaching their goals
  • Know how to effectively communicate goals
  • Learn how to create SMART goals and provide objective and actionable feedback
  • Practice having coaching conversations
  • Learn to deliver both positive and constructive feedback that will resonate and spark improved performance
  • Learn the tools to manage difficult conversations and handle conflict

IV.  Motivation and Incentive Systems

  • Understand employee motivation and how it affects employee performance, engagement and retention
  • Learn how to correlate each individual’s core needs to the work at hand to drive success

V.  Prioritizing and Delegating

  • Discover tips and techniques to manage your time more effectively to drive productivity and efficiency
  • Learn to identify what is important vs. what is urgent
  • Understand the top challenges with priority setting
  • Learn the basic rule to decide if you should do it yourself or delegate
  • Practice delegating, measuring the results and providing feedback
  • Understand the challenges with delegation


Delivery Methodology
Real-life, relevant management scenarios from your organization are used with a combination of the following steps in a way that makes sense for your unique situation:

 1. Assessment: Management effectiveness assessments, interviews and pre-work

2. Design & Delivery: One-, two- or three-day leader-led experiential workshop customized to focus on your key management challenges, practices and scenarios

3. Reinforcement:

  • Senior leadership performance coaching and reinforcement sessions
  • Action-planning assignments, monitoring and review
  • Post-workshop one-on-one coaching, group coaching and learning reinforcement sessions
  • Weekly online new manager job aids, tools and tips
  • Follow-up manager effectiveness assessment correlated to employee performance, engagement, retention and/or employee relation issues

Target Audience
Any new manager, new supervisor and high-potential management candidate who is moving from being an individual contributor to a new manager and who must now get results through others.

To speak with an LSA Expert to learn about the new supervisor and new manager training program customization and delivery options onsite at your company, please contact us.

Related Information

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

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