Do You Need to Improve New Manager Training?
It is not easy to find an organization that does not want to improve new manager training. Why are so many leaders disappointed in the impact of their new manager training?
Managers are Being Asked to do More
To increase productivity and speed up decision making, most companies have flattened their organizational structure giving their managers wider responsibility over more employees.
Management Practices Matter
According to a recent Harvard Business Review Study and research by McKinsey, the most enduringly successful companies, those delivering a 10-fold return to investors over a ten year period, excel at management practices.
Spending on Management Development Remains High
According to Deloitte, the number one area of training spending (35%) is management and leadership.
Manager Performance is Not Meeting Expectations
Senior executives and nonexecutive managers are unhappy with the performance of their companies’ frontline managers. According to McKinsey, nearly 70% of senior executives are only “somewhat” or “not at all satisfied” with the performance of their companies’ frontline managers. And a stunning 81% of frontline managers are not satisfied with their own performance.
What’s Wrong with the Training That Is Supposed to Get New Managers Ready to Manage?
Effective new manager training has to deliver far more than what can be learned by spending a day or two in a classroom. It requires commitment, planning, customization and follow-through.
Four Steps to Improve New Manager Training
Here is the advice we give our clients who are determined that their new manager training will have a significant and lasting impact on their business.
Begin with a clear and compelling corporate strategy. What are you trying to accomplish in the next one-to-three years and where do managers fit into that overall plan?
If you have decided, for instance, that your business success depends upon stronger relationships with your customers, identify the behaviors and attitudes that, when regularly demonstrated, will strengthen those relationships. Then set out to develop and reward those behaviors.
Understand the critical few management scenarios that matter most for your business. For example, if you really want to change your culture so that customers are truly “Number One,” you need to understand the management skills needed at the moments of truth where it matters most. Then skill building scenarios and coaching can be focused on those situations, challenges and scenarios.
Accept that training and development will be an ongoing change initiative, not a one-time event. Learning comes slowly at first. Be patient but stay focused.
Set up systems that measure and celebrate progress. As a leader of the effort, you should carefully observe the successes and be ready to tweak the programs as needed. Only then will you appreciate the positive difference effectively trained new managers can make.
The Bottom Line
Do not be satisfied with management training programs unless they address the specific situations, skills and behaviors that align with your strategy, reflect the context in which your employees operate and are fully supported by leadership.
To learn more about how improve new manager training, download 3 Steps to Building a Smarter Training Initiative – One that Gets Business Results
4 Steps to Create Strategic Alignment
We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.
Director of Human Resources
I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.
HR Project Manager - Training & Development, PHR
I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.
Chief People Officer
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.
Director of Human Resources
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
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