Do You Need to Improve New Manager Training?
It is not easy to find an organization that does not want to improve new manager training. Why are so many leaders disappointed in the impact of their new manager training?
Managers are Being Asked to do More
To increase productivity and speed up decision making, most companies have flattened their organizational structure giving their managers wider responsibility over more employees.
Management Practices Matter
According to a recent Harvard Business Review Study and research by McKinsey, the most enduringly successful companies, those delivering a 10-fold return to investors over a ten year period, excel at management practices.
Spending on Management Development Remains High
According to Deloitte, the number one area of training spending (35%) is management and leadership.
Manager Performance is Not Meeting Expectations
Senior executives and nonexecutive managers are unhappy with the performance of their companies’ frontline managers. According to McKinsey, nearly 70% of senior executives are only “somewhat” or “not at all satisfied” with the performance of their companies’ frontline managers. And a stunning 81% of frontline managers are not satisfied with their own performance.
What’s Wrong with the Training That Is Supposed to Get New Managers Ready to Manage?
Effective new manager training has to deliver far more than what can be learned by spending a day or two in a classroom. It requires commitment, planning, customization and follow-through.
Four Steps to Improve New Manager Training
Here is the advice we give our clients who are determined that their new manager training will have a significant and lasting impact on their business.
Begin with a clear and compelling corporate strategy. What are you trying to accomplish in the next one-to-three years and where do managers fit into that overall plan?
If you have decided, for instance, that your business success depends upon stronger relationships with your customers, identify the behaviors and attitudes that, when regularly demonstrated, will strengthen those relationships. Then set out to develop and reward those behaviors.
Understand the critical few management scenarios that matter most for your business. For example, if you really want to change your culture so that customers are truly “Number One,” you need to understand the management skills needed at the moments of truth where it matters most. Then skill building scenarios and coaching can be focused on those situations, challenges and scenarios.
Accept that training and development will be an ongoing change initiative, not a one-time event. Learning comes slowly at first. Be patient but stay focused.
Set up systems that measure and celebrate progress. As a leader of the effort, you should carefully observe the successes and be ready to tweak the programs as needed. Only then will you appreciate the positive difference effectively trained new managers can make.
The Bottom Line
Do not be satisfied with management training programs unless they address the specific situations, skills and behaviors that align with your strategy, reflect the context in which your employees operate and are fully supported by leadership.
To learn more about how improve new manager training, download 3 Steps to Building a Smarter Training Initiative – One that Gets Business Results
Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
Chief Financial Officer
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.
VP of Human Resources
I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.
Chief People Officer
We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.
Director, Human Resources
We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.
Director of Global Recruiting
I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.
VP of Human Resources
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.
Vice President of Human Resources
We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.
Director of Human Resources
LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!
Director of HR
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
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