4 Steps to Improve New Manager Training

a cartoon that illustrates how to Improve New Manager Training

Do You Need to Improve New Manager Training?
It is not easy to find an organization that does not want to improve new manager training.  Why are so many leaders disappointed in the impact of their new manager training?

Managers are Being Asked to do More
To increase productivity and speed up decision making, most companies have flattened their organizational structure giving their managers wider responsibility over more employees.

Management Practices Matter
According to a recent Harvard Business Review Study and research by McKinsey, the most enduringly successful companies, those delivering a 10-fold return to investors over a ten year period, excel at management practices.

Spending on Management Development Remains High
According to Deloitte, the number one area of training spending (35%) is management and leadership.

Manager Performance is Not Meeting Expectations
Senior executives and nonexecutive managers are unhappy with the performance of their companies’ frontline managers. According to McKinsey, nearly 70% of senior executives are only “somewhat” or “not at all satisfied” with the performance of their companies’ frontline managers. And a stunning 81% of frontline managers are not satisfied with their own performance.

What’s Wrong with the Training That Is Supposed to Get New Managers Ready to Manage?
Effective new manager training has to deliver far more than what can be learned by spending a day or two in a classroom. It requires commitment, planning, customization and follow-through.

Four Steps to Improve New Manager Training
Here is the advice we give our clients who are determined that their new manager training will have a significant and lasting impact on their business.

Step One
Begin with a clear and compelling corporate strategy. What are you trying to accomplish in the next one-to-three years and where do managers fit into that overall plan?

If you have decided, for instance, that your business success depends upon stronger relationships with your customers, identify the behaviors and attitudes that, when regularly demonstrated, will strengthen those relationships. Then set out to develop and reward those behaviors.

Step Two
Understand the critical few management scenarios that matter most for your business.  For example, if you really want to change your culture so that customers are truly “Number One,” you need to understand the management skills needed at the moments of truth where it matters most. Then skill building scenarios and coaching can be focused on those situations, challenges and scenarios.

Step Three
Accept that training and development will be an ongoing change initiative, not a one-time event. Learning comes slowly at first. Be patient but stay focused.

Step Four
Set up systems that measure and celebrate progress. As a leader of the effort, you should carefully observe the successes and be ready to tweak the programs as needed. Only then will you appreciate the positive difference effectively trained new managers can make.

The Bottom Line
Do not be satisfied with management training programs unless they address the specific situations, skills and behaviors that align with your strategy, reflect the context in which your employees operate and are fully supported by leadership.

To learn more about how improve new manager training, download  3 Steps to Building a Smarter Training Initiative – One that Gets Business Results

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The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

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