Do You Need to Improve New Manager Training?
It is not easy to find an organization that does not want to improve new manager training. Why are so many leaders disappointed in the impact of their new manager training?
Managers are Being Asked to do More
To increase productivity and speed up decision making, most companies have flattened their organizational structure giving their managers wider responsibility over more employees.
Management Practices Matter
According to a recent Harvard Business Review Study and research by McKinsey, the most enduringly successful companies, those delivering a 10-fold return to investors over a ten year period, excel at management practices.
Spending on Management Development Remains High
According to Deloitte, the number one area of training spending (35%) is management and leadership.
Manager Performance is Not Meeting Expectations
Senior executives and nonexecutive managers are unhappy with the performance of their companies’ frontline managers. According to McKinsey, nearly 70% of senior executives are only “somewhat” or “not at all satisfied” with the performance of their companies’ frontline managers. And a stunning 81% of frontline managers are not satisfied with their own performance.
What’s Wrong with the Training That Is Supposed to Get New Managers Ready to Manage?
Effective new manager training has to deliver far more than what can be learned by spending a day or two in a classroom. It requires commitment, planning, customization and follow-through.
Four Steps to Improve New Manager Training
Here is the advice we give our clients who are determined that their new manager training will have a significant and lasting impact on their business.
Begin with a clear and compelling corporate strategy. What are you trying to accomplish in the next one-to-three years and where do managers fit into that overall plan?
If you have decided, for instance, that your business success depends upon stronger relationships with your customers, identify the behaviors and attitudes that, when regularly demonstrated, will strengthen those relationships. Then set out to develop and reward those behaviors.
Understand the critical few management scenarios that matter most for your business. For example, if you really want to change your culture so that customers are truly “Number One,” you need to understand the management skills needed at the moments of truth where it matters most. Then skill building scenarios and coaching can be focused on those situations, challenges and scenarios.
Accept that training and development will be an ongoing change initiative, not a one-time event. Learning comes slowly at first. Be patient but stay focused.
Set up systems that measure and celebrate progress. As a leader of the effort, you should carefully observe the successes and be ready to tweak the programs as needed. Only then will you appreciate the positive difference effectively trained new managers can make.
The Bottom Line
Do not be satisfied with management training programs unless they address the specific situations, skills and behaviors that align with your strategy, reflect the context in which your employees operate and are fully supported by leadership.
To learn more about how improve new manager training, download 3 Steps to Building a Smarter Training Initiative – One that Gets Business Results
Corporate Change Is Personal
We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.
Vice President Human Resources
SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.
LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.
Director of HR
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal. They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”
Vice President Human Resources
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.
LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.
Vice President, HR and IT
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.
Frank J. Kuypers
Business Development Manager
We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.
Director of Human Resources
LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
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