Training Measurement Services

How to effectively measure
training adoption and impact.

“LSA Global’s ability to measure the impact of their work is second to none.  They helped us to directly correlate our initiatives to customer behaviors and sales.  Thanks again LSA!”
David Fiano | Director of Merchandising | Sony

We pride ourselves on evaluating, measuring, and quantifying the impact of training and development. Our training measurement services align and help to support our core belief in the Transfer of Training™ and the required impact on the business through increased revenue, decreased costs and/or increased productivity.

We believe that training measurement and evaluation is important for three reasons:

To track and measure business results:

  • Are we making an impact?

To drive accountability for execution in the areas of:

  • Are people using the new knowledge, skills and processes?
  • Are managers involved, supportive, and reinforcing?

To provide feedback for coaching that is:

  • Simple
  • Relevant
  • Actionable

While creating the foundation for accountability and reinforcement, our training measurement and evaluation services allow you to determine if people are using the skills, the specific impact of the new skills, and what to do next.

Post-Workshop Skill Application, Coaching, & Training Measurement

In addition to our standard workshop satisfaction metrics, LSA offers four additional training measurement, evaluation, and coaching options for each workshop:

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1. Are They Using It?

Adoption Metric™ training measurement and evaluation surveys are used to track application and results of new skills and approaches 60-90 days after the initial training. This combination of Level 3 and Level 4 training measurement captures both leading and lagging indicators of performance. Each survey typically includes:

  • Training measurement of skill adoption and usage in critical situations (12-20 key skills)
  • Identification of critical coaching and follow-through activities
  • Training measurement of business results and outcomes back on the job based upon key success stories

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View an example Case Study demonstrating the Adoption Metric™ approach to Level 3 and Level 4 training measurement and where we have successfully done this before.

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2.  What Difference is it Making?

Impact Metric™ is a careful blend of academic rigor and real-world practicality. Our eight step training measurement and evaluation process begins with an evaluation of the business goals and challenges to be addressed by the training. Through executive-level conversations, we work with you to identify one to three training measurement and evaluation metrics directly impacted by the learning initiative and aligned with the business goals.

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View an example Case Study to see the Impact Metric™ process in action and where we have successfully done this before.

Impact Metric™ is a new training measurement and evaluation approach that isolates the results produced by learning solutions comparing high and low adopters of the targeted skills. It controls for most other factors, including age, experience, tenure, location, competitors, market changes, and pricing changes. The result is a clear picture of the “definite difference” made by new skills used back on the job — typically quantified in financial terms.

Training-Measurement2

Why look for the difference?

To answer the questions: “How can you isolate the impact of the training? Doesn’t a rising tide lift all boats? Aren’t there just too many outside influences and variables?”

Traditional training measurement and evaluation methods address this issue using control groups or calculating Return on Investment (ROI). Both have serious limitations. First, reliable control groups rarely exist in the real world. Second, an ROI statistic is typically too small to show the full impact of training, too big to be believed, and too complex to be easily understood.

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3.  What should I do differently?

Individual Coaching™ Plans provide a true learning and performance accountability system. It helps you answer the question, “How’s it going to be different this time?”

Individual Coaching™ Plans provide personalized coaching profiles (8-12 pages) for each participant to show on the job application for key skills and strategies. As a coaching guide, Individual coaching™ Plans highlight areas of progress and obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.

Training-Measurement-Coaching-ScorecardStill think that it is too difficult to measure the return on your training investment through our approach to training measurement and evaluation?

The white paper 5 Easy Pieces to Training Measurement may surprise you.

LSA Global delivers training measurement and evaluation in more than a dozen languages simultaneously including English, French, Spanish, Portuguese, Dutch, Hebrew, Swedish, German, Chinese, Japanese, Korean and Thai.

If you would like to learn how our training measurement and evaluation expertise has helped leading organizations across multiple industries quantify the impact of training and development, please contact us.

Related Information

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

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