Behavior Based Interviewing Skills Training

Behavior Based Interviewing Training for Hiring Top Talent

“Your behavior based interviewing skills training program is useful for every type of interviewer, from the beginner to the most seasoned.”
Technical Recruiter | Microsoft

“I had always thought that behavioral interviewing was an ‘unlearnable’ skill. I was wrong. Your interviewing skill training was extremely useful.”
Managing Director | Bank of America

“We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.”
Rae Phillips | HR Project Manager | Polycom

Behavior Based Interviewing Skills Training Program:

  • Are you hiring the talent that you need?

  • Is the hiring process too long or complex?

  • Does your hiring or selection process lack consistency?

  • Are you making hiring or interviewing mistakes?

According to Harvard Business Review, up to 50% of all executive hires end in firing or resignation. Why? According to Harvard, success today depends increasingly on intangible competencies–like teamwork and cross-cultural literacy–rarely found on resumes.

Our behavior based interviewing skills training program is a powerful and proven interactive seminar that gives an organization and its managers the ability to make the right hiring decisions – and avoid costly mistakes. We provide competency-based behavior based interviewing training, using the recognized principle that past and present behavior is the best predictor of future employee retention and performance.

Whether you’re an experienced or novice interviewer, you will benefit from these techniques and will be able to use them to reduce risk in your next interview. The result? You’ll have better interviewing skills which lead to better hires and a competitive edge for your team.

Drawing on a menu of forty-eight competencies, you learn how to describe jobs and successful candidates. Most of the seminar time is spent on questioning techniques and role-play. Pointers are also provided on how to keep your interviews legally compliant and probe for technical competencies. Participants practice these techniques, then learn how to make the best hiring decision.

The full day interviewing skills training program teaches basic concepts combined with simple  techniques in the five modules that follow:

1. Interviewing Basics

Name the various behavioral competencies, and know how to manage job interviews using techniques that  uncover behavior-based competencies.

2. Delineating First the Job and Then the Candidate

With the aid of a list of competencies, design a Job/Candidate Profile that concentrates on the specific functions and culture of your particular organization.

3. The Interview Process

Learn how to make the candidate comfortable and ask questions that are both compliant and legal. While the workshop facilitator conducts a mock interview to demonstrate the interview model, participants take notes and practice how to tune into proof of competencies.

4. The Interview Questions

Learn how to evaluate a candidate’s competencies by employing various proven questioning methods. Create your own questions. Participate in role plays to practice what you learned and receive feedback from the instructor. More than one hundred examples of questions you can use to probe for behavioral evidence will be provided.

5. The Interview Decision

Pull your notes together and set up a candidate Balance Sheet. This form will give you the information you need to make a sound hiring decision that fits with your Job/Candidate Profile.

This behavior based interviewing training seminar is available in full-day, half-day, online, or shorter formats delivered on-site at your location.  All sessions include one year access to online behavioral interviewing support tools and job aids.

Target Audience
Hiring managers and individuals who interview internal or external candidates.

To speak with an LSA Expert to learn about behavior based interviewing skills program customization and delivery options onsite at your company, please contact us.

Related Information

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Tim Bonnet
Director of Training and Organizational Development

Dimension Data

I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators. I highly recommend LSA to anyone seeking a strategic training outsourcing and consulting partner to improve performance.

Jeff Coon
VP Human Resources

Exelixis

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA brought a very effective training design, and implementation approach to help us create a common language around our corporate training. As a fast growing company with a geographically dispersed workforce, their expertise in this area was invaluable to us in driving consistency, creating a sense of belonging for our employees, and developing a common language for all of us to use.

Binod Taterway
CEO

Blue Canopy

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

I contacted LSA to help us with leadership development. LSA worked with me to identify a solution that would match our needs as well as our personality. The solution was such a huge success. It received rave reviews. I would highly recommend LSA to other companies.

Karen King, SPHR
Manager, Human Resources

Alliance Data

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

I just wanted to let you know how pleased I am with how the new employee on-boarding project went. The end product is wonderful! LSA has been great to work with. I really appreciate all the flexibility and the high quality.

Laurie Torres
Vice President of Human Resources

PDL

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance management under an interactive coaching program.  We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

LSA Global has been a great partner in helping ServiceSource move toward its Vision of being “the leading developer of talent in the service performance management industry.” I have engaged LSA’s services to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training, Employee Engagement and Instructional Design. They have consistently met or exceeded my (very) high expectations and are always responsive to my needs.

Mike Normant
Senior Director, Training & Development

Service Source

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