Behavior Based Interviewing Skills Training

Behavior Based Interviewing Training for Hiring Top Talent

“Your behavior based interviewing skills training program is useful for every type of interviewer, from the beginner to the most seasoned.”
Technical Recruiter | Microsoft

“I had always thought that behavioral interviewing was an ‘unlearnable’ skill. I was wrong. Your interviewing skill training was extremely useful.”
Managing Director | Bank of America

“We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.”
Rae Phillips | HR Project Manager | Polycom

Behavior Based Interviewing Skills Training Program:

  • Are you hiring the talent that you need?

  • Is the hiring process too long or complex?

  • Does your hiring or selection process lack consistency?

  • Are you making hiring or interviewing mistakes?

According to Harvard Business Review, up to 50% of all executive hires end in firing or resignation. Why? According to Harvard, success today depends increasingly on intangible competencies–like teamwork and cross-cultural literacy–rarely found on resumes.

Our behavior based interviewing skills training program is a powerful and proven interactive seminar that gives an organization and its managers the ability to make the right hiring decisions – and avoid costly mistakes. We provide competency-based behavior based interviewing training, using the recognized principle that past and present behavior is the best predictor of future employee retention and performance.

Whether you’re an experienced or novice interviewer, you will benefit from these techniques and will be able to use them to reduce risk in your next interview. The result? You’ll have better interviewing skills which lead to better hires and a competitive edge for your team.

Drawing on a menu of forty-eight competencies, you learn how to describe jobs and successful candidates. Most of the seminar time is spent on questioning techniques and role-play. Pointers are also provided on how to keep your interviews legally compliant and probe for technical competencies. Participants practice these techniques, then learn how to make the best hiring decision.

The full day interviewing skills training program teaches basic concepts combined with simple  techniques in the five modules that follow:

1. Interviewing Basics

Name the various behavioral competencies, and know how to manage job interviews using techniques that  uncover behavior-based competencies.

2. Delineating First the Job and Then the Candidate

With the aid of a list of competencies, design a Job/Candidate Profile that concentrates on the specific functions and culture of your particular organization.

3. The Interview Process

Learn how to make the candidate comfortable and ask questions that are both compliant and legal. While the workshop facilitator conducts a mock interview to demonstrate the interview model, participants take notes and practice how to tune into proof of competencies.

4. The Interview Questions

Learn how to evaluate a candidate’s competencies by employing various proven questioning methods. Create your own questions. Participate in role plays to practice what you learned and receive feedback from the instructor. More than one hundred examples of questions you can use to probe for behavioral evidence will be provided.

5. The Interview Decision

Pull your notes together and set up a candidate Balance Sheet. This form will give you the information you need to make a sound hiring decision that fits with your Job/Candidate Profile.

This behavior based interviewing training seminar is available in full-day, half-day, online, or shorter formats delivered on-site at your location.  All sessions include one year access to online behavioral interviewing support tools and job aids.

Target Audience
Hiring managers and individuals who interview internal or external candidates.

To speak with an LSA Expert to learn about behavior based interviewing skills program customization and delivery options onsite at your company, please contact us.

Related Information

We held our 1st Year Academy for our new associates last week, and the segment that LSA helped us redesign went exceptionally well. Their instructional design skills made it more relevant, more interactive, and more engaging. We greatly appreciate what LSA did to help us greatly improve a key component of our program!

Larry Brown
Senior Manager, Training & Professional Development

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

I contacted LSA to help us with leadership development. LSA worked with me to identify a solution that would match our needs as well as our personality. The solution was such a huge success. It received rave reviews. I would highly recommend LSA to other companies.

Karen King, SPHR
Manager, Human Resources

Alliance Data

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engage at all levels across the organization.Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

LSA Global has provided our Employee Engagement Survey for the past 3 years. Their ability to administer the survey, help us sort through complex organizational changes that impact reporting, and provide flexible, customized report formats gives a high level of comfort and confidence in the work. The survey results have helped us identify and take actions to address the concerns of our Gen Y workforce. In all, LSA provides us with great value, and I would highly recommend them.

Mike Normant
Senior Director, Training & Development

Service Source

We consistently receive positive feedback about the quality of the LSA Leadership Training Programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

I just wanted to let you know how pleased I am with how the new employee on-boarding project went. The end product is wonderful! LSA has been great to work with. I really appreciate all the flexibility and the high quality.

Laurie Torres
Vice President of Human Resources

PDL

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

We hired LSA Global to design and deliver a customized outdoor experiential new employee orientation program for our recent group of MBA new hires. The program designed helped reinforce WIPRO core values. The program will help the new MBA hires to build relationships with fellow associates and enhance the group’s ability to operate successfully in the global world. I recommend LSA for effective on boarding/outward bound training of new MBA hires.

Vishu Venkat, PHR
Talent Acquisition

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