Employee Engagement Survey

How to accurately measure employee engagement, commitment and motivation.

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“LSA’s Employee Engagement Survey and follow-up consulting work has provided critical visibility into what matters most to our people and the leadership actions that we need to take to increase engagement, retention, and performance for our unique situation.

It also helped to identify the specific challenges that face biotechnology companies like us.  I highly recommend LSA’s practical and strategic employee engagement approach and solutions.”

Chris Wells | VP Human Resources and IT | Xoma

“After LSA helped us to clarify our go-to-market strategy, we used their Best Places to Work employee engagement survey to identify the critical few focus areas to drive engagement, retention, and performance within our new strategic direction and desired organizational culture.

The survey, tools and results were right on. It has given us a leg up on our plan to engage and retain top talent as we grow.”

Phil Gibson | CEO | Digital Media Academy

“LSA Global has been our Employee Engagement Survey partner for the past 3 years. Their ability to administer the survey, help us analyze the results, and recommend key actions to address the concerns of our generational workforce in a way that aligns with our strategy and culture has been top notch. 

LSA delivers great value, and I highly recommend them.”

Mike Normant | Senior Director Training | ServiceSource


The costs of disengaged employees and unwanted attrition are well understood. According to four recent studies, the impact of lower employee engagement scores is pretty startling:

  • 12% lower profits
  • 19% lower operating income
  • 28% lower earnings per share

While higher employee engagement scores correlate to:

  • 18% greater productivity
  • 12% higher customer satisfaction
  • 51% less voluntary turnover

Hoping to boost employees’ discretionary efforts and reduce turnover, many organizations scramble to implement engagement and retention solutions without really understanding the factors specific to targeting high value employee groups.

Such off-target programs yield mediocre results, waste precious company resources, and can even lead to increased attrition.

Before you undertake an engagement or retention initiative, you need to know exactly where and how to target your efforts. Which of your employee populations are most at risk? What does your own top talent really want? And why might they decide to stay at or leave your company?

Our proven Employee Engagement Survey is administered to thousands of organizations each and every year.  The innovative technology takes the administration burden off your shoulders and provides an immediate and clear picture of your organization’s strengths and opportunities for developing better employee engagement and commitment in a way that aligns with your corporate strategy and organizational culture.

This enables executives and senior management to accurately target engagement and retention interventions to the populations most at risk of attrition, as well as to those most critical to your company’s long-term success.

Employee Engagement Survey
LSA’s Employee Engagement Survey provides online access to actionable results within days of the survey closing.  All survey items are statistically validated and predictive.

Administered to thousands of organizations each year, the proven survey methodology and hassle-free approach includes custom and open-ended questions, employee communication templates, benchmarks by size, industry, function and geography, multiple language options, and online or paper-based approaches to measure ten research-backed engagement areas:

  • Alignment with goals
  • Benefits
  • Feeling valued
  • Individual contribution
  • Job satisfaction
  • Manager effectiveness
  • Retention
  • Team orientation and teamwork
  • Trust in senior leaders
  • Trust in coworkers

In three simple steps:

  1. Measure engagement in a way that makes sense for your unique strategy and culture
  2. Analyze your results with online tools and compare to key benchmarks
  3. Take action and track results with manager dashboards and targeted action planning

Each engagement project comes with a dedicated team of experts to support you from sale through survey administration to renewal.  In concert with your team requirements, we handle survey kickoff, implementation, project tracking, one-on-one or group training, access to user guides, and analytical and technical support.

Survey Customization Options to Align with Your Strategy and Culture
Custom areas typically include questions from our database related to:

  • Alignment with the company’s vision and mission
  • Communication and information flow
  • Change agility and management
  • Work-life balance
  • Learning and development
  • Rewards and recognition
  • Diversity
  • Customer focus

An unlimited number of custom questions can also be added specific to your unique situation.

Employee Engagement Benchmarking Options to Compare Results and Set Meaningful Targets
Because we survey over 5,000 companies each year, we are able to compare employee engagement scores externally by size, geography, industry, and best-in-class winners.

Our typical internal benchmark comparisons include year-over-year, department-to -organization and other company specific custom benchmarks depending upon their unique strategy, culture and talent management objectives.

Engagement Reporting and Analytic Options to Get the Data and Insights You Need
Within days of the survey closing, we provide complete access to all of the collected data and a powerful suite of online tools and templates for limitless analysis by any demographic.

Executive Summary and Reporting Options to Present the Findings
We interpret your data and present the findings to you, your team, and your key executive stakeholders in a way that makes sense for you and your team.  The final presentation typically includes key insights, trends, engagement drivers, strengths, weaknesses, recommended actions, and suggested next steps.

Manager Engagement Action Planning and Accountability Options to Streamline Next Steps for Managers
While more organizations are measuring employee engagement as part of their talent strategies, too many drop the ball when it comes to implementation and follow-through.  For a survey to be effective, it must be followed by visible and meaningful actions.

Our research tells us that employees who believe follow up occurred are 6x’s more likely to report a positive change in the next survey.

To help managers make a measurable difference with engagement survey results, we  empower managers with an online engagement dashboard, provide customized analytics to highlight only what matters, suggest actionable goals related to proven engagement drivers, and offer targeted learning based on survey results.

Targeted Learning Options to Help Managers Improve Engagement and Retention
Measurably increasing employee engagement takes commitment, effort, and investment. Targeted learning can help managers make a meaningful difference with their team.

Learning options include access to a library of lessons focused on improving key survey items, individual development plans based on each manager’s goals, problems and needs, five-minute learning bursts written by experts in management and organizational behavior, and customized team interventions to move the engagement needle.

Depending on the findings and recommendations in the Employee Engagement Profile Report, LSA may recommend participation in one or more of the following additional programs to create a systemic solution:

Employee Exit Survey

Employee Retention

  • Attracting Top Talent: increase participants’ ability to recruit and retain high-quality, productive employees.

  • Retaining Top Talent for Managers: enables managers to reduce attrition by devising a specific action plan to implement with their direct reports; includes ITS’ proprietary Retention Assessment Profile™ and follow-up retention coaching.

New Employee Orientation, On-Boarding, and Assimilation

  • New Employee Orientation: expedites assimilation and increases productivity of new employees by providing a clear preview of the company culture and the information needed to get off to a fast start.

  • Transition to Management: provides new managers with a quick start on how to effectively manage their new staff and responsibilities.

To speak with an LSA Expert and learn about the employee engagement survey customization and roll-out options at your company, please contact us.

See Also: Employee Engagement Training Best Practices Community

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LSA Global really shifted our perspective about strategic clarity and organizational culture.

The 3 C’s approach to workplace culture is very practical and really helps  executive teams – even skeptical ones – ensure that your culture is healthy, high performing, and aligned.

Amy Cappellanti-Wolf
Chief Human Resources Officer

symantec logo LSA Global

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet


Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

Gloria Veon
Senior Vice President, Human Resources


Thanks a million for the great strategy and cultural alignment session for our global leadership team.

Your experience and patience to expertly deal with the inherent and complex challenges between business units uncovered many hidden truths that created a great roadmap for us to move forward as a unified leadership team.

I recommend LSA to any leader looking to shape and align organizational culture.

Juan Plaza
Geospatial Sales Manager, Latin America

Trimble Navigation

The experiential New Employee Orientation was an incredible success for 2,500+ new hires over 4 years spread across the globe.

LSA partnered with us to create an innovative solution on very short notice and added a huge amount of value.

We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture and growth strategy.

Even our executives and experienced hires were blown away!

Brenda Wagner
Founder and President


It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

We looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance management.

We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

We highly value the relationship we have with LSA Global.

I highly recommend LSA to anyone who is looking to strategically, practically, and fundamentally improve individual and organizational effectiveness in a way that makes sense for their unique culture and strategy.

Laura Dominguez
Director of Human Resources

I can’t emphasize enough what a huge shift you helped to create for us as an organization. Thanks again for your change management consulting help and guidance.

The clarity, practicality, focus, and accountability are exactly what we needed to make this strategy and major transformation a success from a hearts and minds perspective.

Cris Alvarez
VP Corporate Strategy

LSA Global Cambridge Investment Research Financial Services Client

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.

The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division


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Top 10 Ways to Boost Engagement

Top 10 Ways to Boost Engagement

Research-backed lessons from over 500,000 engagement surveys responses per year

Way to take the first step to higher engagement!