Performance Management Training that Works

Performance Management Training that works

How to effectively manage performance, set goals & have difficult conversations

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“The Zynga team is incredibly appreciative of the impactful learning solutions! Conducting a total of ten customized Performance Management Training sessions in just three days is an impressive accomplishment. Please accept our sincere thanks for the monumental facilitation effort you gave and for delivering “out of the box” to our UK and India teams.

We truly appreciated your partnership and ability to flex in the moment. It’s been delightful. Forwarding a round of applause your way from all of us.”
Corri Cooper | Director Learning & Development | Zynga

“I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training and consulting organization. The quality of the approach, resources and deliverables of their performance management training solutions are superior.

LSA is well prepared and have definitely aligned to our corporate culture and our business priorities.”
Duane Schroeder | Human Resource Manager | Alps

“Thank you so much. The performance conversation workshop was so meaningful, and I came away feeling very excited and more prepared than ever before about working on my performance review.”
Heidi Warren | Sales Manager | Nice CXone

Performance Management Training is crucial for anyone supervising the work of others.  Managing and improving the performance of others can range from a casual conversation to an annual performance appraisal process that impacts raises and promotions.

Unfortunately, a recent performance management study found that:

  • 45% of HR executives rate managers as having difficulty differentiating between high and low performers.
  • Nearly 40% of line managers believe that they lack the training and skills needed to manage employee performance effectively.

It is no wonder that employee relation issues continue to rise and that employees report feeling “squeezed” to get things done with little to no guidance.

The good news is that good managers can establish a positive performance environment and communication system that drives superior performance, discretionary effort, and loyalty from each employee.

Positive Performance Environments
Clear goals, roles, and success metrics combined with meaningful performance planning sessions and constructive performance feedback can foster a true commitment to individual and team success within each employee.

Consistent, fair, transparent, accurate, timely, relevant, and useful performance management practices benefit the employee, the manager, and the entire organization.

Effective Communication Systems
Difficult performance conversations can stem from a variety of reasons: poor performance, deficient interpersonal skills, not getting a promotion or raise, or any other situation that caused disappointment, confusion, or hurt feelings. For some managers, these interactions are uncomfortable and to be avoided at all costs.

Other managers enjoy delivering bad news, believing that difficult conversations show everyone how “tough” they are.  No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful.

It can, in fact, be an excellent developmental opportunity for both the individual and you.

Using performance management training to create a high performance culture that works for your people, your culture, and your business strategy is not easy.

To overcome the inherent challenges, many are looking to technology to manage and improve performance. While the promise of automation is alluring and can definitely play a role, we believe the foundation of effective performance is clarity, transparency, and human interaction.

And typically, the interaction with the most leverage occurs with frontline supervisors and middle managers.

To manage performance successfully, these managers must have the ability to build strong, mutually beneficial relationships with their people, use management strategies unique to each individual, have respectful coaching conversations that produce quantifiable results, and develop and use their people’s strengths and internal motivation.

Performance Management Training Learning Objectives:  The Environment

  • Communicate clear expectations
  • Set SMART objectives that drive performance
  • Increase employee performance through effective two-way feedback
  • Create an environment of mutual respect with regular performance feedback
  • Write and give useful and accurate performance evaluations
  • Identify targets that enable team members to be forward-focused in reaching their goals
  • Develop performance coaching skills required to improve job performance and commitment
  • Identify and resolve motivational problems
  • Integrate the performance sessions into the employee’s individual development plan

Performance Management Training Learning Objectives:  Communication Systems

  • Stop avoiding difficult conversations by learning to conduct challenging conversations with tact and confidence
  • Acquire tools to improve communication and collaboration
  • Explore the distinctions between inquiry and advocacy
  • Practice adapting communication styles to special circumstances and situations
  • Hone new skills for giving and receiving feedback
  • Manage uncomfortable conversations that stem from personal challenges
  • Develop on-going action plans


Target Audience
People managers who are interested in improving the short- and long-term performance and engagement of their teams.

To speak with an LSA Expert to learn about the Performance Management Training, Goal Setting, and Difficult Performance Conversations program customization and delivery options for your company, please contact us.

Related Information

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

zynga LSA Global gaming client

We consider LSA our true business partner.

From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.

I recommend them to anyone looking for a practical approach to drive true business and people results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.

I’ve participated in a number of solutions ranging from Performance Management to Leadership Training.  I’ve found the quality to be superior.

They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.

Duane Schroeder
Human Resource Manager

I highly recommend LSA Global to anyone who is looking to improve individual and organizational effectiveness through highly customized and top quality leadership and management training programs.

LSA’s broad range of expertise is a wonderful resource.

Greg Pappas
VP of Human Resources

LSA’s customized Effective Presentation Skills program has helped us elevate our presentation skills to the next level. I personally now have a much greater self-awareness of my presentation skills and can leverage my strengths while working to improve upon other areas.

I definitely recommend LSA Global to anyone for whom presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

LSA helped us with leadership development by designing a solution to match our unique needs and culture.

It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.

Karen King, SPHR
Manager, Human Resources

Alliance Data

LSA helped to meet the needs of my teams within a very narrow timeframe.

My team walked away with highly useful management development tools and practices.

Thank you for designing and delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA custom designed a key management development solution for our Client Partner Teams on both coasts that aligned with our business priorities and organizational culture.

I’d recommend LSA to any company looking for a first class training and consulting partner that truly makes a behavior and performance impact.

Laurie Torres
Chief People Officer

We have been able to utilize LSA’s extensive expertise to leverage our investment in employee development.

The result has been the cost effective and highly effective delivery of high quality management training programs.

Thank you!

Steve Feller
Vice President, Human Resources

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .

Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the critical people situations that our managers face every day.

I regard LSA as an excellent partner that understands our business needs and an important virtual member of our HR department.

Judith Onton
Vice President Human Resources

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable.  They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

In the Next Generation Management Training Programs, I was trained with practical and relevant skills and tools that have made me and my team more productive, motivated, and successful at collaborating with each other and other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

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