“The Zynga team is incredibly appreciative of the impactful learning solutions! Conducting a total of ten customized Performance Management Training sessions in just three days is an impressive accomplishment. Please accept our sincere thanks for the monumental facilitation effort you gave and for delivering “out of the box” to our UK and India teams.
We truly appreciated your partnership and ability to flex in the moment. It’s been delightful. Forwarding a round of applause your way from all of us.”
Corri Cooper | Director Learning & Development | Zynga
“I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training and consulting organization. The quality of the approach, resources and deliverables of their performance management training solutions are superior.
LSA is well prepared and have definitely aligned to our corporate culture and our business priorities.”
Duane Schroeder | Human Resource Manager | Alps
“Thank you so much. The performance conversation workshop was so meaningful, and I came away feeling very excited and more prepared than ever before about working on my performance review.”
Heidi Warren | Sales Manager | Nice CXone
Performance Management Training is crucial for anyone supervising the work of others. Managing and improving the performance of others can range from a casual conversation to an annual performance appraisal process that impacts raises and promotions.
Unfortunately, a recent performance management study found that:
It is no wonder that employee relation issues continue to rise and that employees report feeling “squeezed” to get things done with little to no guidance.
The good news is that good managers can establish a positive performance environment and communication system that drives superior performance, discretionary effort, and loyalty from each employee.
Positive Performance Environments
Clear goals, roles, and success metrics combined with meaningful performance planning sessions and constructive performance feedback can foster a true commitment to individual and team success within each employee.
Consistent, fair, transparent, accurate, timely, relevant, and useful performance management practices benefit the employee, the manager, and the entire organization.
Effective Communication Systems
Difficult performance conversations can stem from a variety of reasons: poor performance, deficient interpersonal skills, not getting a promotion or raise, or any other situation that caused disappointment, confusion, or hurt feelings. For some managers, these interactions are uncomfortable and to be avoided at all costs.
Other managers enjoy delivering bad news, believing that difficult conversations show everyone how “tough” they are. No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful.
It can, in fact, be an excellent developmental opportunity for both the individual and you.
Using performance management training to create a high performance culture that works for your people, your culture, and your business strategy is not easy.
To overcome the inherent challenges, many are looking to technology to manage and improve performance. While the promise of automation is alluring and can definitely play a role, we believe the foundation of effective performance is clarity, transparency, and human interaction.
And typically, the interaction with the most leverage occurs with frontline supervisors and middle managers.
To manage performance successfully, these managers must have the ability to build strong, mutually beneficial relationships with their people, use management strategies unique to each individual, have respectful coaching conversations that produce quantifiable results, and develop and use their people’s strengths and internal motivation.
Performance Management Training Learning Objectives: The Environment
Performance Management Training Learning Objectives: Communication Systems
Target Audience
People managers who are interested in improving the short- and long-term performance and engagement of their teams.
To speak with an LSA Expert to learn about the Performance Management Training, Goal Setting, and Difficult Performance Conversations program customization and delivery options for your company, please contact us.
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