Performance Management Training that Works

Performance Management Training that works

How to effectively manage performance, set goals & have difficult conversations

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“The Zynga team is incredibly appreciative of the impactful learning solutions! Conducting a total of ten customized Performance Management Training sessions in just three days is an impressive accomplishment. Please accept our sincere thanks for the monumental facilitation effort you gave and for delivering “out of the box” to our UK and India teams.

We truly appreciated your partnership and ability to flex in the moment. It’s been delightful. Forwarding a round of applause your way from all of us.”
Corri Cooper | Director Learning & Development | Zynga

“I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training and consulting organization. The quality of the approach, resources and deliverables of their performance management training solutions are superior.

LSA is well prepared and have definitely aligned to our corporate culture and our business priorities.”
Duane Schroeder | Human Resource Manager | Alps

“Thank you so much. The performance conversation workshop was so meaningful, and I came away feeling very excited and more prepared than ever before about working on my performance review.”
Heidi Warren | Sales Manager | Nice CXone

Performance Management Training is crucial for anyone supervising the work of others.  Managing and improving the performance of others can range from a casual conversation to an annual performance appraisal process that impacts raises and promotions.

Unfortunately, a recent performance management study found that:

  • 45% of HR executives rate managers as having difficulty differentiating between high and low performers.
  • Nearly 40% of line managers believe that they lack the training and skills needed to manage employee performance effectively.

It is no wonder that employee relation issues continue to rise and that employees report feeling “squeezed” to get things done with little to no guidance.

The good news is that good managers can establish a positive performance environment and communication system that drives superior performance, discretionary effort, and loyalty from each employee.

Positive Performance Environments
Clear goals, roles, and success metrics combined with meaningful performance planning sessions and constructive performance feedback can foster a true commitment to individual and team success within each employee.

Consistent, fair, transparent, accurate, timely, relevant, and useful performance management practices benefit the employee, the manager, and the entire organization.

Effective Communication Systems
Difficult performance conversations can stem from a variety of reasons: poor performance, deficient interpersonal skills, not getting a promotion or raise, or any other situation that caused disappointment, confusion, or hurt feelings. For some managers, these interactions are uncomfortable and to be avoided at all costs.

Other managers enjoy delivering bad news, believing that difficult conversations show everyone how “tough” they are.  No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful.

It can, in fact, be an excellent developmental opportunity for both the individual and you.

Using performance management training to create a high performance culture that works for your people, your culture, and your business strategy is not easy.

To overcome the inherent challenges, many are looking to technology to manage and improve performance. While the promise of automation is alluring and can definitely play a role, we believe the foundation of effective performance is clarity, transparency, and human interaction.

And typically, the interaction with the most leverage occurs with frontline supervisors and middle managers.

To manage performance successfully, these managers must have the ability to build strong, mutually beneficial relationships with their people, use management strategies unique to each individual, have respectful coaching conversations that produce quantifiable results, and develop and use their people’s strengths and internal motivation.

Performance Management Training Learning Objectives:  The Environment

  • Communicate clear expectations
  • Set SMART objectives that drive performance
  • Increase employee performance through effective two-way feedback
  • Create an environment of mutual respect with regular performance feedback
  • Write and give useful and accurate performance evaluations
  • Identify targets that enable team members to be forward-focused in reaching their goals
  • Develop performance coaching skills required to improve job performance and commitment
  • Identify and resolve motivational problems
  • Integrate the performance sessions into the employee’s individual development plan

Performance Management Training Learning Objectives:  Communication Systems

  • Stop avoiding difficult conversations by learning to conduct challenging conversations with tact and confidence
  • Acquire tools to improve communication and collaboration
  • Explore the distinctions between inquiry and advocacy
  • Practice adapting communication styles to special circumstances and situations
  • Hone new skills for giving and receiving feedback
  • Manage uncomfortable conversations that stem from personal challenges
  • Develop on-going action plans


Target Audience
People managers who are interested in improving the short- and long-term performance and engagement of their teams.

To speak with an LSA Expert to learn about the Performance Management Training, Goal Setting, and Difficult Performance Conversations program customization and delivery options for your company, please contact us.

Related Information

What a personal and professional pleasure it has been to partner with LSA. They are truly a strategic partner.

LSA has delivered top notch management development programs and worked with key teams to build the targeted skills they need.

LSA understands our business, our strategic initiatives, and the needs of our customers.  They have been a real blessing for our L&D team.

Jeff Rangel
Director of HR

We turned to LSA to help us custom design and deliver a action leadership and management development curriculum to help drive performance across the company.

They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions.  Thank you!

Sally Buchannan
VP Human Resources

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial.

We recently implemented customized Management Development Programs designed to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent.  It has had the greatest impact.

I would recommend LSA to any company that’s looking for a trusted training and development partner to take their leaders and managers to the next level.

Janice Passarello
Director of Human Resources

LSA helped us with leadership development by designing a solution to match our unique needs and culture.

It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.

Karen King, SPHR
Manager, Human Resources

Alliance Data

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere thanks, and it extends to all the folks who made our customized management development programs such a great success.

Susan Anderson
Workforce Planning Bureau

The customized Managing Virtual Teams program was extremely valuable for our managers and leaders.

LSA’s fundamental knowledge of our company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams.

Our teams walked away walked away with highly useful insights, practices, and tools. It was excellent.

Debra Martucci
Vice President, Information Technology

I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.

I’ve participated in a number of solutions ranging from Performance Management to Leadership Training.  I’ve found the quality to be superior.

They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.

Duane Schroeder
Human Resource Manager

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

LSA has become the gold standard for team building and management training programs at Genomic Health!

I have not found companies that come close to their level of customization, impact, expertise, and experience.

Emily Couey
Director of Human Resources

I had been working with LSA for many years across a few different companies.

Currently, I’m with a company who hadn’t done much new manager training. LSA designed and delivered exactly what we needed at this stage in our life cycle.

Our managers are excited, talking in the halls about the great experience, and applying what they learned.

LSA makes things easy and practical for us.  Thank you!

Phyllis Moracco
HR Director

We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

Terri Wright-Scheer
Vice President Human Resources

I appreciate that each management development program is preceded by a thorough training needs assessment of the participants that informs a design to fit the specific parameters and needs of the group.

The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course.

Courses can be delivered in-person or virtually.

Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

We consider LSA our true business partner.

From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.

I recommend them to anyone looking for a practical approach to drive true business and people results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They were very flexible in meeting our specific needs.

LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

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