Performance Management Training

How to effectively manage performance, set goals & have difficult conversations

“The Zynga team is incredibly appreciative of the impactful learning solutions! Conducting a total of ten customized Performance Management Training sessions in just three days is an impressive accomplishment. Please accept our sincere thanks for the monumental facilitation effort you gave and for delivering “out of the box” to our UK and India teams. We truly appreciated your partnership and ability to flex in the moment. It’s been delightful. Forwarding a round of applause your way from all of us.”
Corri Cooper | Director Learning & Development | Zynga

“I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training and consulting organization. The quality of the approach, resources and deliverables of their performance management training solutions are superior. They are well prepared and have definitely aligned to our corporate culture and our business priorities.”
Duane Schroeder | Human Resource Manager | Alps

Performance Management Training is crucial for anyone supervising the work of others.  Managing and improving the performance of others can range from a casual conversation to an annual performance appraisal process that impacts raises and promotions.  Unfortunately, a recent performance management study found that:

  • 45% of HR executives rate managers as having difficulty differentiating between high and low performers.
  • Nearly 40% of line managers believe that they lack the training and skills needed to manage employee performance effectively.

It is no wonder that employee relation issues continue to rise and that employees report feeling “squeezed” to get things done with little to no guidance.  The good news is that good managers can establish a positive performance environment and communication system that drives superior performance, discretionary effort and loyalty from each employee.

Positive Performance Environments
Clear goals, roles and success metrics combined with meaningful performance planning sessions and constructive performance feedback can foster a true commitment to individual and team success within each employee. Consistent, fair, transparent, accurate, timely, relevant and useful performance management practices benefit the employee, the manager, and the entire organization.

Effective Communication Systems
Difficult performance conversations can stem from a variety of reasons: poor performance, deficient interpersonal skills, not getting a promotion or raise, or any other situation that caused disappointment or hurt feelings. For some managers, these interactions are uncomfortable and to be avoided at all costs.

Other managers enjoy delivering bad news, believing that difficult conversations show everyone how “tough” they are.  No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful. It can, in fact, be an excellent developmental opportunity for both the individual and you.

Using performance management training to creating a high performance environment that works for your people, your culture and business strategy is not easy. To overcome the inherent challenges, many are looking to technology to manage and improve performance. While the promise of automation is alluring and can definitely play a role, we believe the foundation of effective performance is human interaction.

And typically, the interaction with the most leverage occurs with frontline supervisors and middle managers. To manage performance successfully, these managers must have the ability to build strong, mutually beneficial relationships with their people, use management strategies unique to each individual, have respectful coaching conversations that produce quantifiable results, and develop and use their people’s strengths and internal motivation.

Performance Management Training Learning Objectives – The Environment

  • Communicate clear expectations
  • Set SMART objectives that drive performance
  • Increase employee performance through effective two-way feedback
  • Create an environment of mutual respect with regular performance feedback
  • Write and give useful and accurate performance evaluations
  • Identify targets that enable team members to be forward-focused in reaching their goals
  • Develop performance coaching skills required to improve job performance and commitment
  • Identify and resolve motivational problems
  • Integrate the performance sessions into the employee’s individual development plan

Performance Management Training Learning Objectives – Communication Systems

  • Stop avoiding difficult conversations by learning to conduct challenging conversations with tact and confidence
  • Acquire tools to improve communication and collaboration
  • Explore the distinctions between inquiry and advocacy
  • Practice adapting communication styles to special circumstances and situations
  • Hone new skills for giving and receiving feedback
  • Manage uncomfortable conversations that stem from personal challenges
  • Develop on-going action plans


Target Audience
Managers who are interested in improving the short- and long-term performance of their teams.

To speak with an LSA Expert to learn about the Performance Management Training, Goal Setting and Difficult Performance Conversations program customization and delivery options for your company, please contact us.

Related Information

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

LSA’s Employee Engagement Survey and Consulting work has provided critical visibility into what matters most to our people as well as the specific challenges that face biotechnology companies.  Their ability to  identify engagement drivers and engender commitment to the specific actions that our leaders can take to improve engagement and retention in our unique circumstances are top notch.  I highly recommend LSA’s employee engagement solutions for anyone looking to truly engage and retain top talent.

Chris Wells
Vice President, HR and IT

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success and has made an enormous difference.

Cam Greig
Associate Director

Roche

We signed up with LSA early on – as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility.  When we need to supplement our own internal skills or resources, we use LSA knowing that we can depend on outstanding quality advice and solutions every time.

Margie Bunting
HR Manager

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day experiential management training program. Everyone said it was by far the best management training program they had ever attended. The content was rich and highly interactive, and the case studies were highly relevant to our unique situation. Each participant walked away much better equipped to lead their teams.  Thank you LSA!

Jeff Coon
Director of Human Resources

Our relationship with LSA is extremely beneficial. We worked closely with LSA to customize critical Management Training Programs to meet our unique business and culture needs. I’d recommend LSA to any company looking for a first class and high quality training design, delivery, and customization.

Ken Boehm
Vice President of Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match YuMe’s unique culture and style of management I would highly recommend LSA to any company wanting to deliver quality learning solutions with a true partner who has your best interests at heart.

Maya Paul
HR Director

The Managing Virtual Teams program was extremely valuable. LSA’s consultant’s fundamental knowledge of our company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was excellent.

Debra Martucci
Vice President, Information Technology

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