Performance Management Training

How to effectively manage performance, set goals & have difficult conversations

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“The Zynga team is incredibly appreciative of the impactful learning solutions! Conducting a total of ten customized Performance Management Training sessions in just three days is an impressive accomplishment. Please accept our sincere thanks for the monumental facilitation effort you gave and for delivering “out of the box” to our UK and India teams. We truly appreciated your partnership and ability to flex in the moment. It’s been delightful. Forwarding a round of applause your way from all of us.”
Corri Cooper | Director Learning & Development | Zynga

“I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training and consulting organization. The quality of the approach, resources and deliverables of their performance management training solutions are superior. They are well prepared and have definitely aligned to our corporate culture and our business priorities.”
Duane Schroeder | Human Resource Manager | Alps

Performance Management Training is crucial for anyone supervising the work of others.  Managing and improving the performance of others can range from a casual conversation to an annual performance appraisal process that impacts raises and promotions.  Unfortunately, a recent performance management study found that:

  • 45% of HR executives rate managers as having difficulty differentiating between high and low performers.
  • Nearly 40% of line managers believe that they lack the training and skills needed to manage employee performance effectively.

It is no wonder that employee relation issues continue to rise and that employees report feeling “squeezed” to get things done with little to no guidance.  The good news is that good managers can establish a positive performance environment and communication system that drives superior performance, discretionary effort and loyalty from each employee.

Positive Performance Environments
Clear goals, roles and success metrics combined with meaningful performance planning sessions and constructive performance feedback can foster a true commitment to individual and team success within each employee. Consistent, fair, transparent, accurate, timely, relevant and useful performance management practices benefit the employee, the manager, and the entire organization.

Effective Communication Systems
Difficult performance conversations can stem from a variety of reasons: poor performance, deficient interpersonal skills, not getting a promotion or raise, or any other situation that caused disappointment or hurt feelings. For some managers, these interactions are uncomfortable and to be avoided at all costs.

Other managers enjoy delivering bad news, believing that difficult conversations show everyone how “tough” they are.  No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful. It can, in fact, be an excellent developmental opportunity for both the individual and you.

Using performance management training to creating a high performance environment that works for your people, your culture and business strategy is not easy. To overcome the inherent challenges, many are looking to technology to manage and improve performance. While the promise of automation is alluring and can definitely play a role, we believe the foundation of effective performance is human interaction.

And typically, the interaction with the most leverage occurs with frontline supervisors and middle managers. To manage performance successfully, these managers must have the ability to build strong, mutually beneficial relationships with their people, use management strategies unique to each individual, have respectful coaching conversations that produce quantifiable results, and develop and use their people’s strengths and internal motivation.

Performance Management Training Learning Objectives – The Environment

  • Communicate clear expectations
  • Set SMART objectives that drive performance
  • Increase employee performance through effective two-way feedback
  • Create an environment of mutual respect with regular performance feedback
  • Write and give useful and accurate performance evaluations
  • Identify targets that enable team members to be forward-focused in reaching their goals
  • Develop performance coaching skills required to improve job performance and commitment
  • Identify and resolve motivational problems
  • Integrate the performance sessions into the employee’s individual development plan

Performance Management Training Learning Objectives – Communication Systems

  • Stop avoiding difficult conversations by learning to conduct challenging conversations with tact and confidence
  • Acquire tools to improve communication and collaboration
  • Explore the distinctions between inquiry and advocacy
  • Practice adapting communication styles to special circumstances and situations
  • Hone new skills for giving and receiving feedback
  • Manage uncomfortable conversations that stem from personal challenges
  • Develop on-going action plans


Target Audience
Managers who are interested in improving the short- and long-term performance of their teams.

To speak with an LSA Expert to learn about the Performance Management Training, Goal Setting and Difficult Performance Conversations program customization and delivery options for your company, please contact us.

Related Information

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

Our relationship with LSA is extremely valuable. We worked closely with LSA to customize critical Management Training Programs to meet our unique business needs. I’d recommend LSA to any company looking for a first class and high quality training design, delivery, and customization.

Ken Boehm
Vice President of Human Resources

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day experiential management training program. Everyone said it was by far the best management training program they had ever attended. The content was rich and highly interactive, and the case studies were highly relevant to our unique situation. Each participant walked away much better equipped to lead their teams.  Thank you LSA!

Jeff Coon
Director of Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match YuMe’s unique culture and style of management I would highly recommend LSA to any company wanting to deliver quality learning solutions with a true partner who has your best interests at heart.

Maya Paul
HR Director

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to identify a solution that would meet our exact needs. We start at the top with our executive team, and it was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of expert consultants and trainers.

Barry L. Byrd, SPHR
Human Resources Manager

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a high quality and customized solution that aligned with our business priorities and organizational culture. I’d recommend LSA to any company looking for a first class training and consulting partner that truly makes an impact.

Laurie Torres
Chief People Officer

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA’s consultant designed and delivered a team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone was engaged, learned, and identified key issues with our teamwork. Altogether a great and impactful program!

Bob Ward
Director of HR

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

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