“The Zynga team is incredibly appreciative of the impactful learning solutions! Conducting a total of ten customized Performance Management Training sessions in just three days is an impressive accomplishment. Please accept our sincere thanks for the monumental facilitation effort you gave and for delivering “out of the box” to our UK and India teams.
We truly appreciated your partnership and ability to flex in the moment. It’s been delightful. Forwarding a round of applause your way from all of us.”
Corri Cooper | Director Learning & Development | Zynga
“I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training and consulting organization. The quality of the approach, resources and deliverables of their performance management training solutions are superior.
LSA is well prepared and have definitely aligned to our corporate culture and our business priorities.”
Duane Schroeder | Human Resource Manager | Alps
“Thank you so much. The performance conversation workshop was so meaningful, and I came away feeling very excited and more prepared than ever before about working on my performance review.”
Heidi Warren | Sales Manager | Nice CXone
Performance Management Training is crucial for anyone supervising the work of others. Managing and improving the performance of others can range from a casual conversation to an annual performance appraisal process that impacts raises and promotions.
Unfortunately, a recent performance management study found that:
It is no wonder that employee relation issues continue to rise and that employees report feeling “squeezed” to get things done with little to no guidance.
The good news is that good managers can establish a positive performance environment and communication system that drives superior performance, discretionary effort, and loyalty from each employee.
Positive Performance Environments
Clear goals, roles, and success metrics combined with meaningful performance planning sessions and constructive performance feedback can foster a true commitment to individual and team success within each employee.
Consistent, fair, transparent, accurate, timely, relevant, and useful performance management practices benefit the employee, the manager, and the entire organization.
Effective Communication Systems
Difficult performance conversations can stem from a variety of reasons: poor performance, deficient interpersonal skills, not getting a promotion or raise, or any other situation that caused disappointment, confusion, or hurt feelings. For some managers, these interactions are uncomfortable and to be avoided at all costs.
Other managers enjoy delivering bad news, believing that difficult conversations show everyone how “tough” they are. No matter where you fall on the continuum of comfort for having difficult conversations, it need not be painful.
It can, in fact, be an excellent developmental opportunity for both the individual and you.
Using performance management training to create a high performance culture that works for your people, your culture, and your business strategy is not easy.
To overcome the inherent challenges, many are looking to technology to manage and improve performance. While the promise of automation is alluring and can definitely play a role, we believe the foundation of effective performance is clarity, transparency, and human interaction.
And typically, the interaction with the most leverage occurs with frontline supervisors and middle managers.
To manage performance successfully, these managers must have the ability to build strong, mutually beneficial relationships with their people, use management strategies unique to each individual, have respectful coaching conversations that produce quantifiable results, and develop and use their people’s strengths and internal motivation.
Performance Management Training Learning Objectives: The Environment
Performance Management Training Learning Objectives: Communication Systems
People managers who are interested in improving the short- and long-term performance and engagement of their teams.
To speak with an LSA Expert to learn about the Performance Management Training, Goal Setting, and Difficult Performance Conversations program customization and delivery options for your company, please contact us.
We consider LSA our true business partner.
From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.
I recommend them to anyone looking for a practical approach to drive true business and people results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.
I’ve participated in a number of solutions ranging from Performance Management to Leadership Training. I’ve found the quality to be superior.
They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.
Human Resource Manager
The customized Managing Virtual Teams program was extremely valuable for our managers and leaders.
LSA’s fundamental knowledge of our company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams.
Our teams walked away walked away with highly useful insights, practices, and tools. It was excellent.
Vice President, Information Technology
I highly recommend LSA Global to anyone who is looking to improve individual and organizational effectiveness through highly customized and top quality leadership and management training programs.
LSA’s broad range of expertise is a wonderful resource.
VP of Human Resources
I consistently look to LSA Global when we need help.
I can always count on them to do a thorough needs analysis and to put together impactful and well-received leadership programs.
Their proven and outcome-based management development and performance management expertise make them my top-rated learning and development partner.
HR Program Manager
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match your company’s unique culture and style of management. I would highly recommend LSA for high quality learning solutions with true experts who have your best interests at heart.
We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.
We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale. Thank you LSA!
SVP Human Resources
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives.
We were very pleased with the results from working with LSA Global to design and facilitate a custom management training program for our events management team focused on decision making and delegation.
LSA demonstrated responsiveness, flexibility, and a highly innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .
Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the critical people situations that our managers face every day.
I regard LSA as an excellent partner that understands our business needs and an important virtual member of our HR department.
Vice President Human Resources
LSA’s customized Effective Presentation Skills program has helped us elevate our presentation skills to the next level. I personally now have a much greater self-awareness of my presentation skills and can leverage my strengths while working to improve upon other areas.
I definitely recommend LSA Global to anyone for whom presentations are an integral part of their job.
Senior Marketing Manager
Understanding and conforming to legal compliance was very important to our company.
LSA’s interactive program for our managers was top-notch. It was tailored to our needs, aligned with our policies, and met all federal and state legal requirements.
I would highly recommend LSA Global.
Kelly Warren, SPHR
Director, HR & Compliance
In my years working with LSA, it seems like I’ve had proven and thoughtful experts at my fingertips to help me identify and deliver the right solutions to satisfy our unique needs.
The entire LSA team has become a trusted friend of Actel — ensuring we provide state-of-the-art coaching, leadership development, and management training programs to meet our complex and ever-changing business and people needs.
What a personal and professional pleasure it has been to partner with LSA. They are truly a strategic partner.
LSA has delivered top notch management development programs and worked with key teams to build the targeted skills they need.
LSA understands our business, our strategic initiatives, and the needs of our customers. They have been a real blessing for our L&D team.
Director of HR
LSA helped us with leadership development by designing a solution to match our unique needs and culture.
It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.
Karen King, SPHR
Manager, Human Resources
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