The Impact of Transparency in the Workplace

Man holding a globe to show The Impact of Transparency in the Workplace on Performance and Behavior

Why is Transparency in the Workplace Important?
Transparency in the workplace has been debated among leaders for decades. Some say transparency is essential to fostering a culture of trust.  Others say transparency in the workplace creates unnecessary headaches.

How Transparency in the Workplace Impacts Behavior
When there’s no place to hide and you know others are watching, you are likely to behave the way you should. The only time many are likely to act in a shameful way is when they think they can get away with it.

This is not just about a little kid raiding the cookie jar or a teenager sneaking out after curfew. This is about the way so-called adults behave as well.

What Workplace Transparency Can Learn From Police Body Cameras
Consider a hot topic in the news recently…the idea of having all law enforcement officers wear body cameras on the beat.

  • This began as a way of ensuring that the officers treat all citizens fairly regardless of race, but also as a way of ensuring that citizen reviewers have an accurate picture of what transpired in each interaction.
  • It was hoped that body cameras would have a deterrent effect on misconduct by both citizens and officers.
  • And in fact that seems to be the result.
  • Since wearable cameras were deployed in Oakland, California in 2010, so-called “use of force” incidents have plummeted 72%.
  • And this in a city of 700,000 that has been challenged by racial unrest and economic disparities throughout its history.
  • The statistics support the deterrent effect in other communities as well in more affluent and less racially-tense cities in the San Francisco Bay Area.

People Want More Workplace Transparency
Ever since Ferguson and other recent killings of unarmed black men by white officers, there has been a huge outcry for these cameras…to protect both police and citizens in these confrontations. There is no doubt that the transparency these cameras afford has an impact on behavior. The Oakland police chief commented that “it’s not just the police that are behaving better when they know the camera is on, but people interacting with us know we’re filming, so they behave better too.”

Why Not Apply These Workplace Transparency Lessons to Companies?
If you truly want to drive behavior or culture change in your organization, consider how powerful an impact accountability and transparency could have. We don’t recommend body cameras, but we do recommend a way of tracking, making public, and rewarding the behaviors you want to embed in the company.

We also recommend having clear, fair and consistent consequences for employees who do not meet performance or culture standards.

  • Know clearly what behaviors you want to encourage and discourage.
  • Make sure that all employees understand what you are looking for and why it matters.
  • Set up a system whereby these behaviors are observed, noted, brought to the fore and treated accordingly.

The Bottom Line
Only with the cultural drivers of accountability and transparency can you hope to achieve the major shifts required to execute your new strategies.

To learn more about how to build a strong culture of accountability and transparency, download The 3 Levels of a High Performance Culture

Comments are closed.

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More