The Impact of Transparency in the Workplace

Man holding a globe to show The Impact of Transparency in the Workplace on Performance and Behavior

Why is Transparency in the Workplace Important?
Transparency in the workplace has been debated among leaders for decades. Some say transparency is essential to fostering a culture of trust.  Others say transparency in the workplace creates unnecessary headaches.

How Transparency in the Workplace Impacts Behavior
When there’s no place to hide and you know others are watching, you are likely to behave the way you should. The only time many are likely to act in a shameful way is when they think they can get away with it.

This is not just about a little kid raiding the cookie jar or a teenager sneaking out after curfew. This is about the way so-called adults behave as well.

What Workplace Transparency Can Learn From Police Body Cameras
Consider a hot topic in the news recently…the idea of having all law enforcement officers wear body cameras on the beat.

  • This began as a way of ensuring that the officers treat all citizens fairly regardless of race, but also as a way of ensuring that citizen reviewers have an accurate picture of what transpired in each interaction.
  • It was hoped that body cameras would have a deterrent effect on misconduct by both citizens and officers.
  • And in fact that seems to be the result.
  • Since wearable cameras were deployed in Oakland, California in 2010, so-called “use of force” incidents have plummeted 72%.
  • And this in a city of 700,000 that has been challenged by racial unrest and economic disparities throughout its history.
  • The statistics support the deterrent effect in other communities as well in more affluent and less racially-tense cities in the San Francisco Bay Area.

People Want More Workplace Transparency
Ever since Ferguson and other recent killings of unarmed black men by white officers, there has been a huge outcry for these cameras…to protect both police and citizens in these confrontations. There is no doubt that the transparency these cameras afford has an impact on behavior. The Oakland police chief commented that “it’s not just the police that are behaving better when they know the camera is on, but people interacting with us know we’re filming, so they behave better too.”

Why Not Apply These Workplace Transparency Lessons to Companies?
If you truly want to drive behavior or culture change in your organization, consider how powerful an impact accountability and transparency could have. We don’t recommend body cameras, but we do recommend a way of tracking, making public, and rewarding the behaviors you want to embed in the company.

We also recommend having clear, fair and consistent consequences for employees who do not meet performance or culture standards.

  • Know clearly what behaviors you want to encourage and discourage.
  • Make sure that all employees understand what you are looking for and why it matters.
  • Set up a system whereby these behaviors are observed, noted, brought to the fore and treated accordingly.

The Bottom Line
Only with the cultural drivers of accountability and transparency can you hope to achieve the major shifts required to execute your new strategies.

To learn more about how to build a strong culture of accountability and transparency, download The 3 Levels of a High Performance Culture

Comments are closed.

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More