To Change Corporate Culture, Change Behaviors
Change behaviors to change corporate culture. Difficult as it may be to change corporate behavior across the workplace, it can be done. Follow a few principles of human psychology, stick with the program and make sure all structures, processes and systems support the cultural changes that you seek.
Choose the Behaviors that Strategically Matter
First of all, be ruthlessly selective. You can’t change too many ingrained behaviors at once. Start with one or two behaviors that are most critical to achieve your organization’s strategy – the critical few behavioral priorities that will allow your company to achieve the strategic objectives you have identified as fundamental to current and future desired business outcomes.
Clear, Compelling and Urgent
It is not enough for employees to understand how their behavior should change. They must also fully buy into the need for change as an urgent priority to help ensure both individual and team success. In our experience, if the desired behavior changes are not seen as necessary and urgent, employees will quickly retreat to the status quo.
A Powerful Driver of Behavior Change
One of the most effective drivers of activating and spreading behavior change is peer performance pressure. We naturally look to our peers for defining what is acceptable behavior. This is the power of an organizational culture where performance expectations are clear and aligned behavioral norms prevail. Workers tend to do what they see other leaders and high performers doing that bring them success.
Identify Behavior Champions
Look around your organization and find those employees who both exhibit the desired behaviors and have influence, not necessarily hierarchical, over others. These culture champions and role models naturally motivate others to adopt the desired new behaviors. Find a few key influencers to adopt and model the behaviors and the behaviors will tend to go viral before you know it.
And make sure all key executives are fully on board. Your leadership team is in position to take some very visible steps to support the new behaviors by virtue of their positional power. Their actions are watched carefully for clues on what the priorities really are. Executive words matter, but executive actions matter more.
Remove Barriers to Cultural Change
Make sure that the desired new behaviors are not sabotaged or limited by any people, processes or systems. If, for instance, you want the workplace to reflect more collaboration, do not reward employees who hoard information or resources. Be ready and willing to adjust anything that conflicts with the changes you need.
The Bottom Line
As you begin to see things shift in the desired direction, keep up the positive pressure by reinforcing and rewarding what you desire and by applying consequences for behaviors and outcomes that go against the grain. Focus on having a clear direction, active employee involvement and high levels of accountability.
To learn more about how to change behaviors to change corporate culture, download The 3 Levels of Culture to Pay Attention To
How to Sell Value versus Price
7 Threats to a Positive Company Culture
LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.
VP of Human Resources
We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.
Vice President Human Resources
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.
We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.
LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!
Director of HR
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.
Human Resources Business Partner
In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.
Firmware Engineering Supervisor
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”
Beth A. Taylor
Vice President of Human Resources
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.