How to Create a Culture of Accountability

create a culture of accountability

A Culture of Accountability Sets the Stage for High Performance
The best leaders create a culture of accountability.  To succeed, companies need to consistently perform at higher levels – and they cannot afford to miss the mark.  For leaders this means bigger goals, increased complexity and tighter budgets.  For employees this means higher expectations, an increased pace of change and the need to do more with less.

Too many organizations are not performing at their peak because their leaders have not created a culture of accountability that sets the stage for consistently high performance.

Two Phases to Create a Culture of Accountability
There are, fundamentally, two phases to building a high performing culture of accountability:

First, Set Clear Performance Expectations
In order to perform the right tasks in the right way, employees need to be clear about exactly what is expected of them.  Clear performance expectations help to make sure employees focus on DOING the activities that align with the overall company strategy and BEHAVING in a way that aligns with cultural standards.

Second, Establish a Fair and Transparent System of Accountability
The only way to ensure that performance expectations are met regularly in a way that makes sense is to set up a company-wide system that exposes where people stand relative to performance expectations.  The best systems are fair, timely, accurate and relevant.

Four Attributes to Create a Culture of Accountability
Here is what you need to if you want to create a culture of accountability:

1.  The Critical Few Objectives
If you set up too many goals, you risk confusion, overlap, and a loss of focus. Identify no more than three core objectives at each level.  Each employee should know how what they do contributes to the team goals and, ultimately, to the company goals.  The objectives should be achievable with challenging, but reasonable, effort.

2.  The Means to the End
Identify the specific resources needed for success and the obstacles you need to overcome at all the company, team and individual levels. It is the leaders’ job to be sure that employees have the means to achieve the desired end result.  This can include training, access to special expertise, additional funding, more personnel and, above all, the leaders’ unwavering support.

3.  Tracking and Sharing Accountability
Teams need to hold frequent meetings to track progress toward the goals and share lessons learned. Results should be transparent to all.  When there is a lag, the whole team should work together to figure out what is going wrong and how to fix it.

4.  Consequences
From the get-go, employees need to understand that they will be held accountable for results. If there is substandard performance, team leaders need to take action –  either to provide additional support or, after a reasonable trial period, let the poor performer go.  If there is outstanding performance, recognize the results with congratulations, a bonus, additional autonomy, greater visibility, more flexible hours or whatever would be meaningful to the high achiever.

The Bottom Line
When you create a culture of accountability where employees regularly make and keep commitments, you have created an environment of high performance where trust and continuous learning are the predominant values.  It takes hard work and commitment, but it’s worth it.

To learn more about how to create a culture of accountability to increase performance, download The 3 Levels of a High Performance Culture

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I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

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Human Resource Manager

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

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Blackhawk Network

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
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In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

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Workforce Planning Bureau

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

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