How to Increase Accountability in Your Culture

create a culture of accountability

Increase Accountability in Your Culture to Set the Stage for High Performance
Do you know how to increase accountability in your culture?  The best leaders make accountability a cultural priority.  To succeed, companies need to consistently perform at higher levels – and they cannot afford to miss the mark.  For leaders this means bigger goals, increased complexity and tighter budgets.  For employees this means higher expectations, an increased pace of change and the need to do more with less.

Too many organizations are not performing at their peak because their leaders have not made accountability a priority.  Without accountability, it is hard to set the stage for consistently high performance.

Two Phases to Increase Accountability in Your Culture
There are, fundamentally, two phases to building a high performing culture with high levels of transparency and accountability:

First, Set Clear Performance Expectations
In order to perform the right tasks in the right way, employees need to be clear about exactly what is expected of them.  Clear performance expectations help to make sure employees focus on DOING the activities that align with the overall company strategy and BEHAVING in a way that aligns with cultural standards.

Second, Establish a Fair and Transparent System of Accountability
The only way to ensure that performance expectations are met regularly in a way that makes sense is to set up a company-wide system that exposes where people stand relative to performance expectations.  The best systems are fair, timely, accurate and relevant.

Four Attributes to Increase Accountability in Your Culture
Here is what you need to if you want to increase accountability in your culture:

1.  The Critical Few Objectives
If you set up too many goals, you risk confusion, overlap, and a loss of focus. Identify no more than three core objectives at each level.  Each employee should know how what they do contributes to the team goals and, ultimately, to the company goals.  The objectives should be achievable with challenging, but reasonable, effort.

2.  The Means to the End
Identify the specific resources needed for success and the obstacles you need to overcome at all the company, team and individual levels. It is the leaders’ job to be sure that employees have the means to achieve the desired end result.  This can include training, access to special expertise, additional funding, more personnel and, above all, the leaders’ unwavering support.

3.  Tracking and Sharing Accountability
Teams need to hold frequent meetings to track progress toward the goals and share lessons learned. Results should be transparent to all.  When there is a lag, the whole team should work together to figure out what is going wrong and how to fix it.

4.  Consequences
From the get-go, employees need to understand that they will be held accountable for results. If there is substandard performance, team leaders need to take action –  either to provide additional support or, after a reasonable trial period, let the poor performer go.  If there is outstanding performance, recognize the results with congratulations, a bonus, additional autonomy, greater visibility, more flexible hours or whatever would be meaningful to the high achiever.

The Bottom Line
To increase accountability in your culture so that employees regularly make and keep commitments, you must create an environment of high performance where trust and continuous learning are the predominant values.  It takes hard work and commitment, but it’s worth it.

To learn more about how to increase accountability in your culture to increase performance, download The 3 Levels of a High Performance Culture

Comments are closed.

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More