Designing One-on-One Employee Meetings to Increase Engagement

One-on-One Employee Meetings

One-on-One Employee Meetings Can Increase Employee Engagement
One-on-one employee meetings with direct reports can be a powerful tool to increase employee engagement and productivity.

What is Wrong with One-on-One Employee Meetings
Unfortunately, most employees and managers feel one-on-one employee meetings are often:

  • Disorganized – too many one-on-one employee meetings have unclear goals, agendas and next steps
  • Rushed – too many one-on-one employee meetings are skipped or short-changed by the urgent priority of the day
  • Tactical – too many one-on-one employee meetings focus on urgent activities and issues versus strategies, relationships, processes and growth.
  • Unilateral – too many leaders control decision making, veto solutions that diverge from their preferences and limit their direct report’s discretion in one-on-one employee meetings.
  • Unaccountable – for one-on-one employee meetings to change behavior, performance and engagement, each meeting should be should be a positive, transparent and customized investment in the employee’s growth and chances for success.

Why One-on-One Employee Meetings Matter
Most leaders know it is wise to hold regular check-ins with their employees, but how can you ensure the meetings are  productive and collaborative enough that they are worth the time and effort it takes to get them right?

One-on-One’s Should Improve Employee Engagement
When it comes to increasing employee engagement, managers have a lot of influence.

  • 85.7% of highly engaged organizations conduct regular manager-employee one-on-one meetings.
  • Highly engaged employees even rate one-on-one meetings as their #1 communication strategy, ranking above all-company meetings and emails from leadership.
  • 85% of hostile employees say they don’t receive frequent enough feedback and coaching from their manager.

One-on-One’s Should Improve Accountability
High performing organizations consistently clarify, monitor, expose and reward performance.  Every employee should have clear success metrics that are perceived as relevant, meaningful, fair, consistent, accurate, trusted, timely, transparent and just possible.  A long but important list to get performance measures right.

How To Design One-on-One Employee Meetings that Work
So how do managers leverage their interactions to keep employees engaged? How can they create an environment of open feedback and show they care? How do they make sure effective, ongoing employee coaching doesn’t slip through the cracks and lead to disengagement or a lack of accountability?

We recommend you hold a manager-employee meeting monthly or quarterly — if managers can’t meet with each team member at least four times a year, the team might be too big. In each meeting, managers and employees discuss goals, obstacles, opportunities, and decisions (GOOD). Here’s the breakdown:

GOALS: What Do You Want to Achieve? 
Discuss the status of goals since your last one-on-one meeting, analyze the progress made on current goals, and plan for new and upcoming goals.

  • What long-term goals have we agreed to?
  • How have things gone since we last spoke?
  • What are our plans until next time?

OBSTACLES: What’s Standing In The Way of Your Success?
Talk through the obstacles that are standing in the way of goal completion and overall employee success. This can be anything from lack of resources to conflict with a coworker to unproductive work environment.

  • What’s standing in your way?
  • What have I noticed getting in your way?
  • What can I do to help? What can you do?

OPPORTUNITIES: Where Do You Want to Go from Here?
Discuss employee opportunities for recognition of work, personal and professional growth, and increased job satisfaction.

  • What are you proud of that people don’t know about?
  • Do you feel you’re growing toward where you want to be?
  • What could we do to make this your dream job?

DECISIONS: What Will be Done Before Our Next One-on-one Meeting?
Make decisions on what will be accomplished before your next meeting. Decide who will tackle which tasks and recap any new or updated goals.

  • What actions will you take before next time?
  • What actions will I take before next time?
  • What other big decisions did we make?

The Bottom Line
Effective one-on-one employee meetings include feedback that is always specific, frequent, outcome-focused, positive, and sometimes conversational. Make sure your one-on-one meetings are GOOD.

To learn more about increasing employee engagement, download The Top 10 Ways to Boost Employee Engagement

Comments are closed.

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More