The Roles of Trust and Conflict in Commitment

Roles of Trust and Conflict in Commitment in team dynamics

Roles of Trust and Conflict in Commitment for Team Dynamics
The roles of trust and conflict in commitment of your team members are critical and should be well understood.

First Comes Trust
In his best-selling book on team-building, Five Dysfunctions of a Team, Patrick Lencioni famously describes the lack of trust as the primary reason that teams fail.  Trust is defined by Merriam-Webster as “assured reliance on the character, ability, strength, or truth of someone or something.”  Without it you can’t depend on your co-workers to be ethical, capable, strong or truthful.

It is almost impossible to build a winning team when there is an absence of trust.

The Inevitability of Conflict
Whenever there are people gathered together, there is bound to be some level of disagreement.  Even on high performing teams, there are diffe

Unhealthy Conflict
Unhealthy conflict impedes people’s ability to perform.  It most often occurs in situations where teams are lacking in trust, have unclear roles and are deficient in emotional intelligence skills.  This causes too many disagreements to get emotional, personal, abusive and accusatory.

In unhealthy conflicts, sides typically walk away without coming to a mutual understanding and they make inferior decisions. In our opinion, no team can withstand unhealthy conflict for long because resentment grows, trust disintegrates, and employee engagement suffers.

Healthy Conflict
Different than unhealthy conflict, there are productive ways for individuals and teams to disagree and positively contribute to success.  When coworkers trust one another, they are not fearful of expressing their opinions and offering new ideas.  They are respectful of one another as they disagree, question and challenge.

Why?  Because they trust each other and the process enough to uncover a fair and equitable solution.  Healthy conflict is fundamental to a team being able to explore viable alternatives and reach its full potential.

Healthy Conflict Leads to Strong Levels of Commitment
At some point in our lives, most of us have made a half-hearted commitment.  At work, weak commitments deeply undermine high performance cultures and often arise when open debate is minimized and the full ranges of concerns are not adequately addressed.  Without healthy conflict, it is challenging for people to buy into changes, make difficult decisions, solve complex problems or agree upon new directions.

The Bottom Line
As a team leader, are you afraid of being vulnerable or of having disagreements on your team?  If you truly want the kind of follow-through commitment to team goals, you need to support an atmosphere where constructive debate is welcomed.  Trust first, healthy conflict next, and true commitment will follow.

To learn more about the roles of trust and conflict in commitment, download 29 Ways to Build and Maintain Trust as a Leader

Share:
Facebook Twitter Google+ Email LinkedIn

Comments are closed.

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More