What the Best Managers Do
The best managers harness the talent, enthusiasm and commitment of their teams. They know how to keep all indicators pointing up and in the right direction.
Your Goal as a New Manager
For you to succeed as a new manager, the goal is simple…you need to motivate your team and keep them engaged and productive.
Your First Big Mindset Shift as a New Manager
You need to be prepared to shift from taking responsibility for your own performance as an individual contributor to taking responsibility for the performance of your team. Hopefully, somewhere along the line, you have had a really good manager…one that you can try to emulate as you move into management.
A Checklist of the Most Appreciated Management Traits
With our twenty-plus years working with both new and experienced managers and their teams, we have compiled an ongoing checklist of what the best managers do that are most appreciated by their teams.
1. Show You Genuinely Care About Your Team
Isn’t it human nature to work harder for someone you know has your best interests at heart than for someone who cares little about you? Good managers take the time and make the effort to get to know their employees as individuals because they care about them both personally and professionally.
2. Play to Their Strengths and Special Interests
Find out what gets your employees really excited about their work. Where do they excel? What kinds of projects do they tackle with real enthusiasm? When you can assign tasks that allow them to pursue their passions and engage their creativity and talent, you give them a chance to really shine.
3. Help Them Grow
Give your employees a chance to develop new skills and areas of expertise. Show your faith in their intellectual abilities by providing development opportunities and setting new challenges. They may falter and make mistakes but a good manager can guide them toward the valuable learning that occurs when you reflect upon what went wrong and plan to do better next time.
4. Respect Their Personal Lives
The best managers understand that everyone has a life outside of the workplace. Family, friends and community are important to maintain a positive work-life balance and for the overall well-being of your employees. Certainly you should expect extra work now and then when deadlines loom or when critical projects are on the line but don’t make a habit of requiring overtime and weekend duty.
5. Recognize Their Contributions
Never take your employees for granted. Good managers notice when an extraordinary effort has been made and acknowledge it. Be thankful, individually and publicly, for exceptional work. Reward and recognize results and behaviors that matter most.
6. Maintain High Cultural and Performance Standards
Your expectations of performance and how your team goes about their work should be clear from the “get-go.” There is nothing more demotivating for a high performer than to watch a low performer stay on the team without making a sincere effort to improve. Retain your “A” players by hiring and promoting the best and letting go of those who don’t make or care about the grade.
7. Honor Your Commitments
This is simply a matter of doing what you say you are going to do. There is no faster way to lose the trust of your team than to promise something and then not deliver.
The Bottom Line
Someone in your company believed that you could be a great new manager. Now it is up to you to prove them right by doing what the best managers do.
If you want to learn more about creating high performance managers, download The Six Management Best Practices that Make the Difference Between Effective and Extraordinary
Corporate Change Is Personal
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”
Beth A. Taylor
Vice President of Human Resources
I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.
Director, HR Business Partner
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.
We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.
In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
President and Chief Executive Office
Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.
Director of Human Resources
LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.
Vice President, HR and IT
SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.
Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
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