What the Best Managers Do
The best managers harness the talent, enthusiasm and commitment of their teams. They know how to keep all indicators pointing up and in the right direction.
Your Goal as a New Manager
For you to succeed as a new manager, the goal is simple…you need to motivate your team and keep them engaged and productive.
Your First Big Mindset Shift as a New Manager
You need to be prepared to shift from taking responsibility for your own performance as an individual contributor to taking responsibility for the performance of your team. Hopefully, somewhere along the line, you have had a really good manager…one that you can try to emulate as you move into management.
A Checklist of the Most Appreciated Management Traits
With our twenty-plus years working with both new and experienced managers and their teams, we have compiled an ongoing checklist of what the best managers do that are most appreciated by their teams.
1. Show You Genuinely Care About Your Team
Isn’t it human nature to work harder for someone you know has your best interests at heart than for someone who cares little about you? Good managers take the time and make the effort to get to know their employees as individuals because they care about them both personally and professionally.
2. Play to Their Strengths and Special Interests
Find out what gets your employees really excited about their work. Where do they excel? What kinds of projects do they tackle with real enthusiasm? When you can assign tasks that allow them to pursue their passions and engage their creativity and talent, you give them a chance to really shine.
3. Help Them Grow
Give your employees a chance to develop new skills and areas of expertise. Show your faith in their intellectual abilities by providing development opportunities and setting new challenges. They may falter and make mistakes but a good manager can guide them toward the valuable learning that occurs when you reflect upon what went wrong and plan to do better next time.
4. Respect Their Personal Lives
The best managers understand that everyone has a life outside of the workplace. Family, friends and community are important to maintain a positive work-life balance and for the overall well-being of your employees. Certainly you should expect extra work now and then when deadlines loom or when critical projects are on the line but don’t make a habit of requiring overtime and weekend duty.
5. Recognize Their Contributions
Never take your employees for granted. Good managers notice when an extraordinary effort has been made and acknowledge it. Be thankful, individually and publicly, for exceptional work. Reward and recognize results and behaviors that matter most.
6. Maintain High Cultural and Performance Standards
Your expectations of performance and how your team goes about their work should be clear from the “get-go.” There is nothing more demotivating for a high performer than to watch a low performer stay on the team without making a sincere effort to improve. Retain your “A” players by hiring and promoting the best and letting go of those who don’t make or care about the grade.
7. Honor Your Commitments
This is simply a matter of doing what you say you are going to do. There is no faster way to lose the trust of your team than to promise something and then not deliver.
The Bottom Line
Someone in your company believed that you could be a great new manager. Now it is up to you to prove them right by doing what the best managers do.
If you want to learn more about creating high performance managers, download The Six Management Best Practices that Make the Difference Between Effective and Extraordinary
4 Keys to Keeping Talent Up to Date
Why Employees Change Their Mind
LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.
Vice President, Human Resources
Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.
We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.
HR Project Manager - Training & Development, PHR
I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.
Human Resource Manager
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Vice President of Human Resources
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.
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Chief Financial Officer
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
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Senior Vice President
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
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