3 Considerations for Building a High Performing Culture

Picture of a team rowing a crew shell in perfect form Building a High Performing Culture

Building a High Performing Culture Matters
Building a high performing culture accounts for 40% of the difference between high and low growth companies.  With you or without you, an organizational culture will evolve. Wouldn’t you as leader want to have an influence over what emerges as the company’s behavioral norms and practices?

The Definition of Culture
A company’s culture represents the organization’s “way of life”… the behaviors and values that employees accept, often without thinking about them, and that, by imitation or communication, infuse the entire workforce.

Successful Leaders Shape the Workplace Culture
Successful leaders are very thoughtful and very intentional about how and in what direction they shape their high performing corporate culture. Create a culture that works and you will have engaged employees and high performance; create an environment and tone that does not work and you are unlikely to achieve your business goals.

Your job as a leader is to set the environment that gets everyone pulling in sync and in the same direction.

Three Considerations for Building a High Performing Culture
Here are some critical considerations as you go about the process of building a high performance culture that is aligned with your business strategy:

1. As Leader, You Play a Critical Role
As you go, so goes the “nation.” You can set the tone for the organizational culture you desire, but make sure it authentically fits you and your personality. If you are leading an entrepreneurial startup, you probably feel better in a hoodie than in a suit with a briefcase. By the same token, a big city legal firm would not seem credible unless rather formally dressed.

However, culture goes far beyond attire. Set the example for the behaviors and values you want to encourage…structured interoffice appointments or drop-in, freewheeling discussions; strict or flexible office hours; flat or hierarchical reporting arrangements. It is mostly up to you.

2. Question Which Physical Environment Will Foster The Culture You Seek
The layout of office space can have a huge impact on corporate culture. Offices with doors provide privacy for thinking uninterruptedly but can also create barriers to open communication. Lack of gathering spots can inhibit collaboration and the testing out of new ideas on coworkers.

Do break rooms and gym facilities encourage employees to work less or do they promote communication? This is the kind of question you should ask as you build your culture.

You can even test ideas to see how they impact building a high performing culture.

  • Phil Libin at Evernote, a provider of note-taking and archiving technology, actually removed telephones from workers’ office desks.
  • He reasoned that desk phones were unnecessary when cell phones and conference room phones were available; surprisingly nobody seemed to miss them.
  • He also provided bi-monthly housecleaning for employees; this quickly earned the appreciation and support of employees’ significant others.
  • A “take as much vacation as you want as long as your work is done” policy, however, required a bit of adjustment. Evernote’s dedicated workers were not taking much time off at all. Libin needed to add the enticement of $1,000 for those who would take a week at a time.

3. Hire For The Corporate Culture You Want
Every new person you hire should be screened for the culture in which they work best. Is their desired culture in alignment with yours? It better be or their tenure with you is likely to be short. Culture matters in the overall employee attraction, engagement and retention game…it matters a lot.

4. Choose Your “Rules” Carefully
Every organization needs some standards of behavior by which they operate and to which they hold leaders and employees accountable. Do you really intend to enforce and reward them? If so, make sure that each rule you create has a real purpose and makes sense within your high performing corporate culture and strategic vision.

Establishing hard and fast regulations around time off might be acceptable in some business cultures but would not fly in the entrepreneurial culture of Silicon Valley as exemplified by Google and other successful high-tech firms.

The Bottom Line
Building a high performing culture matters.  Culture is the glue that creates the Organizational Alignment and holds strategy and talent together. Think through what would be the most effective culture for your business strategy…one that feels authentic to you and that will attract, inspire and retain the employees you want both now and in the future.

Align the organizational culture with your style, your business, and your ideal employee profile and you will improve organizational performance.

To learn more about building a high performing culture, download The 3 Levels of Building a High Performing Culture

Comments are closed.

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More