How to Set Goals for a High Performance Culture

Set Goals for a High Performance Culture so expectations are clear

How You Set Goals for a High Performance Culture Matters
Some leaders think they must set goals for a high performance culture that are impossible (or almost impossible) to reach in order to motivate their teams to provide maximum effort and peak performance.  Other leaders believe success metrics must be set low enough so that people can consistently exceed expectations without setting themselves up to fail.

We believe that both sets of leaders are wrong.

High Performance Goals Must be “Just Right”
To set goals for a high performance culture, they must be “just right.”  Our high performance culture research combined with twenty-plus years of helping clients boost their performance tells us that overly ambitious goals discourage rather than encourage greater effort. Ultra-stretch goals may work for some super-charged salespeople but, in the final analysis, they are counter-productive. The same is true when the bar is set too low.

Impossible to Reach Goals
Here is what happens step-by-step when you regularly set goals that are not achievable.

  • First, when the targets are not reached, excuses are made.
  • Whatever the reason for failure—not enough resources, not enough time, stiff competition—there is a lack of accountability where it belongs…on the shoulders of the leaders who set them, the team that agreed to them (or maybe did not disagree strongly enough) and the team that failed to reach them.
  • Second, consistently missing targets sets up a situation where failure becomes the norm.
  • Either the goals are not thoughtfully chosen or the team does not do what it commits to doing. The result is a low performing team where there is no accountability and failure is not simply accepted…it is expected.

Sandbagged Goals
When goals are set too low, our experience is that performance is almost always “left on the table.”  Sure, some may surpass their targets and exceed expectations, but they rarely perform at their peak.  As stated by Michelangelo: “The greater danger for most of us lies not in setting our aim too high and falling short; but in setting our aim too low, and achieving our mark.”

How can you, instead, build a high performance culture where achievement, not failure, becomes the standard? When you set goals for a high performance culture, you need to be:

1. Clear
Both too high and too fuzzy goals are unattainable. Goals should be crystal clear, very specific and easily measured. Only then can you monitor and track progress…both activities are absolutely critical to holding your team accountable and to adjusting the numbers, as needed, to allow for unforeseen changing conditions.

2. Realistic
Somewhere between overly easy and overly difficult goals are the reasonable, so-called stretch goals that are challenging and inspiring but also, with extra effort, realistically attainable. You want to encourage greater effort from your team by asking them to “stretch” a little further each goal setting period with fair, accurate, and relevant goals that are “just within reach” if people perform at their peak.

3. Choosy
Select goals that, once achieved, will have a real business impact. It is important to choose just a few goals with the highest priority. By focusing workforce efforts on the goals that are most effectively aligned with your strategy, you are setting your team up to succeed.

4. Prepared
Don’t let your targets be missed due to lack of resources. Make sure you have the money, the time, the raw materials and the talent to make your numbers. Objectives can’t be met by will and commitment alone.

The Bottom Line
We know that workplace culture accounts for 40% of the difference between high and low performing companies.  And we believe it is a leader’s job to create the circumstances to consistently get the most out of their people in a way that is consistent with the organization’s core values, behaviors and strategies.

If we push too much (or even too little), we may not meet our goals.  The right balance, a high performance culture, is an environment that stimulates its population to improve their performance. Clearly define and choose goals that will set your team on the performance path to success.

To learn more about the ingredients required to have healthy performance pressure, download Performance Pressure: How Much Should a Leader Push

Comments are closed.

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More