Have the Courage to Manage Poor Performance

A house cat wants to be a lion to show it has the Courage to Manage Poor Performance

Do You Have the Courage to Manage Poor Performance?
To be a good new manager, you must have the courage to manage poor performance.  Do you think you can transition from the tame kitty to a bold new leader?

Evaluating Who Should Stay and Who Should Go
Beyond the knowledge, skills and general positive attitude required to succeed as a new manager, new managers need to have the courage to tackle one of the most difficult aspects of taking on a new team—evaluating who should stay and who, if any, should go.

Do Not Keep Underperformers or Cultural Misfits
It is critical for new managers to not delay or prolong their leadership responsibility to make sound people decisions. Not moving quickly enough on poor performers is one of the top five warning signs of a low performance work culture because it:

  • Undermines Respect
    Team members know who the bad apples are. They count on strong managers to either coach poor performers to acceptable performance levels or let them go. To tolerate them as a manager is interpreted as a leadership weakness and an invitation to lower their own performance.
  • Decreases Morale and Trust
    New managers typically come aboard with expectations of improved productivity, performance and business results. If you don’t deliver and do what you say you will do, your team will be demotivated and lose their trust in your leadership.
  • Sabotages Business Performance
    If your team is measuring its effort by the lowest denominator, all-round team performance (and thus business performance) will suffer.

Guidelines to Build the Best Team
Once you figure out the capabilities of your team and act on underperformers, you should:

1. Meet Individually with Each Team Member
Get to know them personally. Ask what they like to do and what they are good at. Get a sense of their working style. Find out what they think would make the team work more effectively.

2. Understand Their Strengths and Weaknesses
Review the resumes of the team and their records at the company. Have they performed in the past at high levels? If not, you need to find out what stood in their way.

3. Articulate the Team Culture You Want to Create
Consider which current employees will fit into or adapt to the culture you desire.

4. Assess Team Dynamics
Determine if the team has worked well together before you became manager. If there were problems, you need to uncover and address them.

The Bottom Line
You are not on a witch hunt. You are simply trying to assemble a team that will perform at its peak. That means that they hold similar values, respect one another, agree upon expectations of performance, are clear about how each member contributes to the team goal, and are willing to cooperate with and support one another.

Once you have the courage to manage poor performance, download 3 Must-Have Ingredients of High Performing Teams for New Managers

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Hyperion

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

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Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

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I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

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We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

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We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

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Vice President, Worldwide Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

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Vice President, Human Resources

Hyperion

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

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Business Development Manager

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