Do You Want a Corporate Culture of Transparency?
In general, a culture of transparency and high information flow is a solid building block of a high performance culture. High performance cultures outperform their competition in terms of revenue growth, profitability, customer satisfaction and employee engagement.
Research About A Culture of Transparency
Our organizational alignment research found keeping important information accessible and flowing within and across an organization fosters clarity and trust.
It seems clear that the more timely and transparent the information flow, the greater the alignment and performance across the organization.
Is a Corporate Culture of Transparency Always The Best Policy?
The answer is not so simple. It seems to depend…on your unique corporate culture. In general, when the facts are there for all to see, there are no hidden agendas or opportunities for deceit. But sometimes the facts don’t tell the whole story…or they may tell a story you don’t want to hear.
Culture of Transparency Example – Police Body Cameras
Let’s take an example from the recent news. There has been growing public distrust over how some police officers use force against citizens. Consider the rash of problems in the way police target, seize, treat and incarcerate alleged law breakers.
In some instances, incidents have led to fatalities at the hands of the very people we entrust with protecting us all. Experts offer a number of solutions from better training of the police force to the one that has gained enormously in popularity…the wearing of body cameras.
A Police Culture of Transparency Seemed So Simple
Cameras would show the facts and we would then have an unbiased record of what actually “went down.” But as this practice of body cameras has been introduced there have been some unintended and undesirable consequences. While the videos may record what apparently happens in confrontations, it also records:
Unregulated release of these videos can threaten the right of a person’s privacy.
The answer is not as simple as we at first thought. The benefit of preventing bad police behavior has to be weighed against the potential loss of privacy.
Making Compensation Transparent
We experienced something similar in our firm a few years ago. In an effort to improve clarity, accountability and transparency, we collectively decided to make performance bonuses public within the company. It sounded good at first.
Transparency would support accountability, and there would be no secrets on a team that valued pulling your own weight, team work and being recognized for your contribution. But there were unintended consequences. Not everyone on the team liked having their compensation be public knowledge.
Instead of spurring team members to greater effort and performance, the opposite was true. There were:
This was a group who held themselves to their own standards. Even though performance targets and bonus plans were public, they did not want to explicitly and publicly share compensation information.
The Bottom Line
First, you need to know what approaches would work best to drive positive performance consequences in your particular culture. Would transparency encourage greater levels of engagement and performance? It would in some environments…but not in all.
Second, learn and adjust. The culture changes you make…whether toward a culture of transparency or away from it…must fit with the way you do business and the cultural norms you have established. When your culture is strong and healthy, don’t let unintended consequences of a new policy undermine it.
To learn more about a culture of transparency and information flow, download Information Flow and Why It is Critical to Organizational Performance
A Meaningful Company Mission Matters
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.
Senior Marketing Manager
Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.
Human Resources Business Partner
I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.
Human Resource Manager
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.
Vice President Human Resources
We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.
Vice President, Human Resources
I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.
Director, Team Development
We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.
HR Project Manager - Training & Development, PHR
In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.
Firmware Engineering Supervisor
Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.
PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.
Vice President of Human Resources
SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.