Are You Leveraging Teamwork Moments of Truth?
The term “moments of truth” is most often applied to marketing when a customer forms a significant impression about a company, brand, product, or service. Marketers try hard to use these moments to create positive, customer-centric outcomes.
But the term can be more broadly used to describe those impactful moments at work when leaders interact with their team. If you think of the term this way, every team interaction has the potential to be a moment of truth for leaders, their key stakeholders, and their work.
For most organizations today, the bulk of strategically important and complex work gets done through teams. Recent research by MIT confirms that teams are as fast as the fastest individual and more efficient than the most efficient individual when the task is complex.
Knowing when to use teams and how to build a high performance team at work is a critical skill for managers. Think of work teams as the machinery that produces value; the better “oiled” they are, the higher the performance.
Great teams are able to accomplish complex goals and accountabilities faster, with better results, and more reliably over time. In fact, a study at Yale found that the performance level between a working group of employees versus a great team is higher by a factor of ten.
Equip Team Managers
So, how do you prepare and equip team leaders to capitalize on moments of truth that can enhance team performance? It all happens within the framework of healthy communication which facilitates better understanding of one another, opportunities for collaboration to overcome hurdles and maximize productivity, smoother paths to achieving goals, and flexibility to deal with change.
Four Conversations that Can Lead to Teamwork Moments of Truth to Foster Higher Performance
Here are four types of team conversations you as a manager should become familiar with in order to foster positive moments of truth. Pay attention to and be intentional with each interaction to lift your team’s connectedness and performance.
The Bottom Line
Are your team leaders and managers taking advantage of these important teamwork moments of truth to set their teams up for success? Every interaction has the potential to strengthen individual commitment and team performance. They form the teamwork moments of truth.
To learn more about leading high performance teams, download 5 Steps to Align Project Teams to Pull in the Same Direction
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