How to Give Negative Feedback More Effectively

6 fingers are pointing at a person who give negative feedback

Managers – How to Give Negative Feedback More Effectively
Notice to new managers: it is possible to give negative feedback more effectively.  Negative feedback, given appropriately and effectively, should not hurt…either you or the recipient.

Too Many Managers Do Not Like to Give Negative feedback
We know from engagement survey responses from thousands of new managers, that too many new managers do not give negative feedback even when they know they should. They dread the unknown reaction and are worried the the receiver will:

  • Be angry
  • Be shocked
  • Become hostile
  • Become disengaged
  • Shirk responsibility
  • Break down in tears
  • Get defensive
  • Discount the feedback
  • Lose confidence
  • Become risk averse

Not one of these reactions fulfills the purpose of having an effective performance conversation based upon constructive and warranted feedback.

The Purpose of Feedback
We believe the purpose of feedback is to help improve levels of engagement and performance. The key to delivering negative performance feedback as a new manger is to provide a safe environment and to ensure the recipient understands that you, as their manager, want to help them succeed. It’s not the content so much as the intent.

Three Tips to Give Negative Feedback More Effectively
If you project a genuine intent to be helpful and supportive, then your message should be heard, absorbed and carefully considered.  Here are some new manager tips on how to give the kind of feedback that provides insight and actually improves performance:

1.  Start Off in the Right Frame of Mind
Be sure you’re ready to give negative feedback and positive feedback objectively. Emotion should play no role if you want to create a safe environment. It may be natural to feel angry or resentful when one of your team is not pulling their weight. But clear those feelings before you begin the dialogue.

2.  Ask First
Give the other person an opportunity to get their emotions in check. Ask permission with a simple question like, “May I give you some feedback on the sales meeting this morning?”

3.  Establish Purpose
Make sure your good intentions are understood. You should feel true and believable concern for the growth and development of your employee. The purpose is not to criticize but to share your observations so that the situation can be handled better next time.

Two Tips to Receive Negative Feedback More Effectively
While much is written and taught about how to give negative feedback effectively, little is written about how to receive negative feedback.  Here are two tips for the receiver:

1.  Prepare Yourself
Understand that there will most likely be some relevant and useful information in the feedback regardless of how difficult it is to hear. Be ready to look for the truth and areas for improvement.   Do not take things personally.

Put the meeting in perspective and ground yourself first. This is not a measure of your self-worth but an opportunity to learn, connect and grow.  Take advantage of the gift of feedback.

2.  Ask Questions
Don’t accept just general comments. Without interrogating or getting defensive, ask for examples so you have a better idea about how you are perceived and how you can do better. Remember your goal is to learn, connect and grow to become the best you can be.

The Bottom Line
Managers are responsible for their team’s performance. It may be easier to give positive feedback than to give negative feedback, but both are necessary for real and meaningful performance improvement and accountability. And remember, as you model an effective feedback process, ask for feedback on your own effectiveness as a manager.

To learn more about new manager performance, download Do You Have High Performing Managers? The 4 Management Metrics that Matter Most

Comments are closed.

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More