Client Stories > Creating Executive Coaches: Biotech

Creating Executive Coaches: Biotech

Creating Executive Coaches

Using Executive Coaching to Drive Performance at a Biotech

Client Case Study

Situation – Creating Executive Coaches

This Biotech Company is an industry leader in the field of antibody discovery and development. Over the past 30 years the company has built strong intellectual property, technology platforms, and capabilities to engineer cutting-edge therapeutic antibodies that have the potential to transform medicine and reshape people’s lives.

To capitalize on a significant market opportunity that would have a major impact on the company’s future, the company launched a strategic initiative to develop its Leaders, Managers, and Management Systems. Shortly thereafter, the poor economic conditions affected the company, requiring a workforce reduction and increased workloads for the remaining employees.

The company weathered the economic storm and put itself on a positive course to execute its key strategic initiatives. To accelerate its momentum the company decided to implement an executive coaching certification program for 6-12 high potential leaders to create leadership leverage throughout the organization.  The overall objectives were to leverage previous investments in management training, increase employee engagement, retain key employees, and push critical strategic initiatives forward by:

  • Engaging key employees in participating in knowledge transfer and skill building
  • Decreasing turnover and possible loss of “tribal” information necessary to company success
  • Providing motivation and a platform for a formal on-going internal coaching program
  • Implementing proven methodologies used to coach and drive performance along with frameworks for having focused and productive conversations, employing active listening skills, managing difficult conversations, and applying tools (such as Personality Inventory and Interaction Styles) in real time
  • Increasing organizational productivity

Complications

The company recognized the importance of maintaining a strong, focused team during this critical period, and feared that its actions during turbulent economic times had eroded past efforts to develop its workforce and create a performance-based culture. They were especially concerned about:

  • Having to cut development resources across the company
  • Managing future career uncertainty across the workforce
  • Increasing workloads caused by workforce reductions

Approach for Creating Executive Coaches

1. Identify Desired Results

  • Determine coach and “coachee” selection criteria
  • Finalize business objectives
  • Identify program success metrics

2. Assess the Current Situation

3. Design the Exact Solution

  • Finalize design to meet agreed-upon objectives and success metrics while overcoming potential barriers

Approach (cont.)

4. Deliver Performance Learning

  • Kickoff for Creating Executive Coaches
     1-hour project kickoff session to introduce the program and gain commitment from participants
  • Day 1
    1-day facilitated session plus initial assignment focusing on concepts and content for effective coaching
  • Customized Monthly Learning Bursts
    Coaches attend monthly 2-3 hour monthly learning bursts to learn new models and skills, debrief their coaching sessions, and to obtain feedback and more in-depth instruction on using various tools and models. Topics shifted according to needs.
  • Final Certification of Creating Executive Coaches
    By LSA and VP of HR

5. Implement Coaching and Follow-Through

  • Monthly Application and Coaching Sessions
    Focused on just-in-time practice, mastery, feedback, or discussion as a group, in specific teams, or 1×1
  • Monthly Phone Coaching Sessions
    Each participant was able to schedule 30-45 minute monthly 1×1 phone sessions with the master facilitator to debrief and work on specific skills, issues, and questions.

6. Measure Impact and Results

  • Level-1 Coach satisfaction measurement

Note: Program participants coached individuals who were in a different part of the organization. Coaching engagements lasted 6 months on average.

Results
In six months:

Coachees

  • 100% reported coaching enabled them to perform at a higher level
  • 78 % reported their expectations of coaching were met

  • 100 % reported they would recommend coaching to a colleague

Coachees’ Managers

  • 50% reported they observed significant changes in their employees’ behavior

  • 100% reported they would like another staff member to receive coaching

  • 100% suggested other members of their staff receive coaching training

Coaches

  • 100% of coaches reported they would recommend the program to a peer

Related Information

Thanks for your incredible patience and passion working with our leadership team to create alignment.

Your leadership and executive coaching services have been one of the most effective I’ve ever known.

Debbie Von Raesfeld
Director and HR Business Partner

AMD

Thank you for a great leadership development session today. The facilitator was brilliant.  The team got a lot out of it (as did I).

I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

Simon Jefferson
Managing Director

AKQA

After a difficult search to find a partner that could address a very specific leadership development need, we chose LSA Global. They were responsive to our needs and created a highly customized solution that we continue to see results from. It is nice to know we have access to their expertise with a simple phone call.

Valerie Blackburn
Director of Business Operations

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.

We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

Lisa Bruun
SVP Human Resources

Ellie Mae

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.

The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.

We could not be happier.

Stacey Porter
Senior Manager Learning and Development

Roche

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable.  They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

Terri Wright-Scheer
Vice President Human Resources

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA exceeded all my expectations.

We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.

We were able to design a highly customized, focused, and relevant management training program that fit our unique needs.

Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.

Mitch Mandich
CEO

Edify

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Service Source

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

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