Client Case Study
Situation – Creating Executive Coaches
This Biotech Company is an industry leader in the field of antibody discovery and development. Over the past 30 years the company has built strong intellectual property, technology platforms, and capabilities to engineer cutting-edge therapeutic antibodies that have the potential to transform medicine and reshape people’s lives.
To capitalize on a significant market opportunity that would have a major impact on the company’s future, the company launched a strategic initiative to develop its Leaders, Managers, and Management Systems. Shortly thereafter, the poor economic conditions affected the company, requiring a workforce reduction and increased workloads for the remaining employees.
The company weathered the economic storm and put itself on a positive course to execute its key strategic initiatives. To accelerate its momentum the company decided to implement an executive coaching certification program for 6-12 high potential leaders to create leadership leverage throughout the organization. The overall objectives were to leverage previous investments in management training, increase employee engagement, retain key employees, and push critical strategic initiatives forward by:
The company recognized the importance of maintaining a strong, focused team during this critical period, and feared that its actions during turbulent economic times had eroded past efforts to develop its workforce and create a performance-based culture. They were especially concerned about:
Approach for Creating Executive Coaches
1. Identify Desired Results
2. Assess the Current Situation
3. Design the Exact Solution
4. Deliver Performance Learning
5. Implement Coaching and Follow-Through
6. Measure Impact and Results
Note: Program participants coached individuals who were in a different part of the organization. Coaching engagements lasted 6 months on average.
In six months:
100 % reported they would recommend coaching to a colleague
50% reported they observed significant changes in their employees’ behavior
100% reported they would like another staff member to receive coaching
100% suggested other members of their staff receive coaching training
100% of coaches reported they would recommend the program to a peer
It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.
LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.
Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.
President and Director
LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.
The balance of development and results has been excellent.
We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.
The experience was better than anticipated. I could not be more pleased.
President & CEO
LSA helped us with leadership development by designing a solution to match our unique needs and culture.
It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.
Karen King, SPHR
Manager, Human Resources
We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.
We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale. Thank you LSA!
SVP Human Resources
The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.
I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.
What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.
Thank you LSA!
Director, HR Business Partner
LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”
I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.
They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.
Senior Director, Training & Development
I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.
I’ve participated in a number of solutions ranging from Performance Management to Leadership Training. I’ve found the quality to be superior.
They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.
Human Resource Manager
In my years working with LSA, it seems like I’ve had proven and thoughtful experts at my fingertips to help me identify and deliver the right solutions to satisfy our unique needs.
The entire LSA team has become a trusted friend of Actel — ensuring we provide state-of-the-art coaching, leadership development, and management training programs to meet our complex and ever-changing business and people needs.
LSA exceeded all my expectations.
We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.
We were able to design a highly focused and relevant management training course that fit our unique needs.
Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.
At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.
They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.
President & CEO
For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.
As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!
Director, Organizational Excellence & Development
LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor.
In fact, the focus on clear business outcomes and real life circumstances challenged me as a senior leader to develop my thinking and actions related to leading the business.”
I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.
What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.
We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.
Vice President of Operations
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