Sometimes Managers Should Not Coach
Not every situation provides an effective coaching opportunity. Sometimes managers should not coach.
Many Managers Struggle with Coaching
You are not alone…many managers, including experienced managers, struggle as coaches for all the above reasons. And, even more alarming, our employee engagement data tells us that less than 25% of direct reports believe coaching from their manager is making a positive impact on their performance. They think the other 75% of managers should not coach.
As much as we sympathize with the struggle to coach (and be coached) effectively, we absolutely maintain that it makes a positive difference both in performance and employee engagement.
We believe that without coaching, reinforcement of any new skill, behavior or methodology becomes very difficult. Coaching can bring learning to life. Through coaching, change and growth takes place.
Three Situations When Managers Should Not Coach
Managers should not coach when:
For example, if your company has defined improved customer centricity as a goal to better retain clients, coaching should be designed to promote better customer care. Effective coaching should always support real-world business objectives.
Formal coaching sessions can be burdensome for both coach and coachee. Try to keep your coaching conversations timely and targeted on them, not you. Get to the point, be succinct, ask if there are any questions, and then agree to check in later.
If it regularly takes more than 10 minutes, you probably need to improve your coaching skills.
Most often “adequate” coaches who coach through moments of truth, who are supportive and who follow through are good enough to keep engagement and performance on the rise. As long as they present an attitude of caring and the desire to help their team members learn and grow, well-intentioned coaches can be effective.
The Bottom Line
Managers, especially new or inexperienced managers, need to take on coaching as an important part of their role. Managers do not need to be perfect coaches, or spend an inordinate amount of time coaching, or worry about areas that do not directly drive performance. With those three caveats in mind, managers can make coaching a key management tool in their pocket to help their team to perform at its peak.
To learn more about becoming an effective coach, download The Top Coaching Mistakes to Avoid
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