Sometimes Managers Should Not Coach
Not every situation provides an effective coaching opportunity. Sometimes managers should not coach.
Many Managers Struggle with Coaching
You are not alone…many managers, including experienced managers, struggle as coaches for all the above reasons. And, even more alarming, our employee engagement data tells us that less than 25% of direct reports believe coaching from their manager is making a positive impact on their performance. They think the other 75% of managers should not coach.
As much as we sympathize with the struggle to coach (and be coached) effectively, we absolutely maintain that it makes a positive difference both in performance and employee engagement.
We believe that without coaching, reinforcement of any new skill, behavior or methodology becomes very difficult. Coaching can bring learning to life. Through coaching, change and growth takes place.
Three Situations When Managers Should Not Coach
Managers should not coach when the coaching:
1. Does Not Focus On Relevant, Specific or Aligned Objectives
Managers should not coach when the goals of coaching are unclear, not important to the business or do not filly align with the:
For example, if your company has defined improved customer centricity as a goal to better retain clients, coaching should be designed to promote better customer care. Effective coaching should always support real-world business objectives.
2. Takes Too Much Time
Managers should not coach when the time required is unmanageable. While time is not a concern for managers who know coaching is essential to improving both engagement and performance, the best performance coaching happens in real-time and in short, meaningful feedback sessions. Formal coaching sessions can be burdensome for both coach and coachee.
Try to keep your coaching conversations timely and targeted on them, not you. Get to the point, be succinct, ask if there are any questions, and then agree to check in later. If it regularly takes more than 10 minutes, you probably need to improve your coaching skills.
3. Requires an Expert
The truth is that few managers are expert coaches. Managers should not coach when they do not have the expertise to help. The good news is that managers don’t have to be experts to coach effectively for most situations.
Most often “adequate” coaches who coach through moments of truth, who are supportive and who follow through are good enough to keep engagement and performance on the rise. As long as they present an attitude of caring and the desire to help their team members learn and grow, well-intentioned coaches can be effective.
The Bottom Line
Managers, especially new or inexperienced managers, need to take on coaching as an important part of their role. Managers do not need to be perfect coaches, or spend an inordinate amount of time coaching, or worry about areas that do not directly drive performance. With those three caveats in mind, managers can make coaching a key management tool in their pocket to help their team to perform at its peak.
To learn more about becoming an effective coach, download The Top Coaching Mistakes to Avoid
Corporate Change Is Personal
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.
Fortune 500 Financial Services Company
Director of Infrastructure & Technology
On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.
We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.
Director of Human Resources
“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”
VP Human Resources
LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.
Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.
SPO Partners & Co
Kim Silva, CFO
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
President and Chief Executive Office
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.
Director, Team Development
LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.
Senior Marketing Manager
We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.
Director, Human Resources
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.