A proven approach to transfer training.
“We engaged LSA Global to help facilitate a group of L&D professionals (a challenge in and of itself) around a curriculum redesign we were embarking on.
Not only did LSA provide masterful facilitation, but they consistently grounded and connected our thinking back to the business relevance, the transfer of training, and impact — providing a powerful and meaningful foundation for us to work from.
The results were innovative, thought provoking and exciting — exactly what we needed. I can’t thank them enough.”
Amanda Garrett | Associate Director, Learning & Development | Gilead Sciences
Like most business leaders, we believe that training should “make sense” from a business, budget, and cultural perspective. Unfortunately too many learning initiatives (up to 90% by some accounts) fail, are over budget, or provide no lasting or tangible business outcome.
How can you be different? Based upon over 800 training measurement projects, we use three simple, yet powerful, transfer of training frameworks to make a meaningful impact on the people and the business:
1. LSA Global Learning Maturity Continuum™
We customize our approach to fully align with each client’s specific objectives and level of learning maturity. This flexible and client-centric approach allows us to help clients manage expectations and move up the Learning Maturity Continuum™ at a pace that works for their culture, their budget and their business. We start by asking a few key questions related to the transfer of training:
When designed and implemented correctly, we believe that value can be achieved at all 5 levels. We also believe that each stage has unique challenges that must be carefully and correctly managed to succeed.
Are you doing what it takes to avoid the two most common pitfalls? Download Transfer of Connecting the Disconnects – Achieving the Real ROI of Learning to learn more.
2. LSA Training RAI™
Once you know where you are and where you want to be on the Learning Maturity Continuum™, we use a simple, yet powerful, framework to set our clients up for success. It is called Training RAI™. The model has three core transfer of training principles:
These principles are based upon the concept that training should be treated as a change initiative, not an event if you want to change behavior, performance and business results.
First, each learning solution should be highly relevant to three key stakeholders (1) The Target Audience, (2) Their Bosses, and (3) The Business/Executive Team. We call this 3×3 Relevance – without it learning leaders often struggle to get initiatives off the ground or fully implemented.
Second, the new skills, knowledge, and behaviors must be consistently adopted by at least 50% of your target population. Without on-the-job application, a disconnect will occur between learning objectives (skills and knowledge) and performance objectives (desired results). Without skill adoption, behavior change and performance improvement will languish.
Third, the impact on the people and the business needs to be measured to create accountability for execution and to provide actionable feedback for coaching. Contrary to popular belief, this can be done fairly quickly and easily. If it is unclear whether your learning solution is making a difference, it is difficult to get meaningful behavior change or performance improvement.
Overall, the greater the 3×3 Relevance, the more you need to invest in Adoption and Impact to get the desired results for your people and your business. The lower the 3×3 Relevance, the more you need to challenge the value of fully investing in a systemic learning solution. To learn more, download, How to Increase the Adoption and Impact of Training Using RAI.
3. LSA 5Ri™
We define Transfer of Training as the process by which you ensure that the desired knowledge, skills, and attitudes transfer from the simulated workshop environment to predefined on-the-job behavior and performance changes. Ideally, the desired changes should be directly linked to key business initiatives or objectives and have high 3×3 Relevance as discussed above.
Our experience and research tell us that most training initiatives consistently fall short for two reasons. (1) They are not fully implemented or executed and (2) They do not show measurable improvements in performance or in business results.
These two factors have rightfully created ambiguity and cynicism around training as a strategic investment. After all, why would an organization want to invest in something without clearly understanding how it will impact their people or their business?
In order to ensure the Transfer of Training™, we know that organizations need to focus on 5 key elements to drive measurable and sustainable results for their people and their business:
While many companies philosophically believe in “investing in people” through skill building, most are content with allowing the results to “take care of themselves.” From our experience, the probability of this approach succeeding and having a tangible impact on the people or the business is slim.
We believe that every learning investment must be managed appropriately if you expect a benefit. To learn more about the transfer of training, download The Number 1 Reason Training Initiatives Fail According to Executives.
We looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade. LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance management.
We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.
Vice President, Human Resources
LSA asks the hard questions, listens, and understands both our business and talent needs.
We greatly benefit from their expertise ranging from assistance with personal development plans, to enhancing team performance, to enterprise-wide talent management challenges.
LSA provides great ideas, a fresh and practical approach, and valuable guidance on how to get the most from your talent.
Director, Team Development
We partnered with LSA to help custom design, deliver, and measure an advanced new employee on-boarding process. It was well thought out and bought into by sales leadership.
The combination of targeted sales tools, technology, coaching, performance plans, training, and reinforcement made all the difference.
The solution quantifiably improved new employee and hiring manager satisfaction and increased the speed to sales quota for new hires.
I would highly recommend LSA Global for any sales enablement team looking to increase the engagement and speed to productivity of their sales force. We are excited to implement the program globally as we continue to scale.
Director, Global Sales & Technical Field Enablement
LSA is an instrumental training outsourcing partner helping us to build leadership and management capacity while strategically investing in our people.
LSA’s flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans and talent management strategies.
Their ability to custom design, deliver, and evaluate high impact Management Training Programs has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling stuff. Their experts are an invaluable resource that help me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
I wanted to let you know how much I enjoyed working with LSA on the design and delivery of the experiential new employee on-boarding training.
I’ve been getting tons of positive unsolicited feedback.
You truly exceeded everyone’s expectations.
US Enterprise Services
We have found LSA to be highly responsive to meeting our unique needs in learning and development. Their passion for high levels of business relevancy, customer satisfaction, and quality align very closely with our core values and talent management strategy.
Kudos to LSA Global. They delivered exactly what I wanted under ever-changing conditions.
Director of Training and Organizational Development
What a personal and professional pleasure it has been to partner with LSA. They are truly a strategic partner.
LSA has delivered top notch management development programs and worked with key teams to build the targeted skills they need.
LSA understands our business, our strategic initiatives, and the needs of our customers. They have been a real blessing for our L&D team.
Director of HR
LSA Global brought a fresh perspective to our behavioral based interviewing strategy for key executive positions that we needed to fill. They helped us to develop questions that produced a much deeper understanding of candidates’ capabilities.
Throughout the process LSA was also very responsive in dealing with short lead time requests. Thank you!
SPO Partners & Co
Kim Silva, CFO
As a Training Outsourcing Partner, LSA consistently saves me time and money by understanding what matters to our strategy and what works in our unique culture.
Their practical and outcome-oriented methodology is fantastic and allows us to deploy better solutions faster.
I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.
Director of Training and Organizational Development
LSA brought a very effective training strategy, design, and implementation approach to help us create a common language around our corporate training.
As a fast growing company with a geographically dispersed workforce, LSA’s expertise was invaluable to us in driving consistency, creating a sense of belonging for our employees, and developing a common language for everyone.
We turned to LSA Global to help take our behavioral interviewing process to the next level in terms of both efficiency and effectiveness. LSA quickly understood our unique culture and challenging requirements.
They immediately helped us to improve our ability to continue to hire top talent that fits our culture and talent management strategy as we rapidly scale. Thank you!
Technical Program Manager
We have partnered with LSA for years. Our organization’s learning needs have increased, decreased, and increased again over time.
The beauty of LSA’s business model is its flexibility and depth of their expertise.
When we need strategic or tactical outside help that we can trust, we use LSA knowing that we can depend on outstanding quality advice and targeted solutions every time. You cannot go wrong with LSA.
Thank you! Your learning strategy insights flipped our approach from a content-driven design to one where business strategy and relevancy drives the leadership programs we aimed to redesign.
This investment more than proved its worth – not only did it improve our leadership development program redesign, but it also was like a mini executive seminar that stretched our experienced L&D team’s thinking.
Senior Director Talent Management
We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.
We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale. Thank you LSA!
SVP Human Resources
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