A proven approach to transfer training.
“We engaged LSA Global to help facilitate a group of L&D professionals (a challenge in and of itself) around a curriculum redesign we were embarking on.
Not only did LSA provide masterful facilitation, but they consistently grounded and connected our thinking back to the business relevance, the transfer of training, and impact — providing a powerful and meaningful foundation for us to work from.
The results were innovative, thought provoking and exciting — exactly what we needed. I can’t thank them enough.”
Amanda Garrett | Associate Director, Learning & Development | Gilead Sciences
Like most business leaders, we believe that training should “make sense” from a business, budget, and cultural perspective. Unfortunately too many learning initiatives (up to 90% by some accounts) fail, are over budget, or provide no lasting or tangible business outcome.
How can you be different? Based upon over 800 training measurement projects, we use three simple, yet powerful, transfer of training frameworks to make a meaningful impact on the people and the business:
1. LSA Global Learning Maturity Continuum™
We customize our approach to fully align with each client’s specific objectives and level of learning maturity. This flexible and client-centric approach allows us to help clients manage expectations and move up the Learning Maturity Continuum™ at a pace that works for their culture, their budget and their business. We start by asking a few key questions related to the transfer of training:
When designed and implemented correctly, we believe that value can be achieved at all 5 levels. We also believe that each stage has unique challenges that must be carefully and correctly managed to succeed.
Are you doing what it takes to avoid the two most common pitfalls? Download Transfer of Connecting the Disconnects – Achieving the Real ROI of Learning to learn more.
2. LSA Training RAI™
Once you know where you are and where you want to be on the Learning Maturity Continuum™, we use a simple, yet powerful, framework to set our clients up for success. It is called Training RAI™. The model has three core transfer of training principles:
These principles are based upon the concept that training should be treated as a change initiative, not an event if you want to change behavior, performance and business results.
First, each learning solution should be highly relevant to three key stakeholders (1) The Target Audience, (2) Their Bosses, and (3) The Business/Executive Team. We call this 3×3 Relevance – without it learning leaders often struggle to get initiatives off the ground or fully implemented.
Second, the new skills, knowledge, and behaviors must be consistently adopted by at least 50% of your target population. Without on-the-job application, a disconnect will occur between learning objectives (skills and knowledge) and performance objectives (desired results). Without skill adoption, behavior change and performance improvement will languish.
Third, the impact on the people and the business needs to be measured to create accountability for execution and to provide actionable feedback for coaching. Contrary to popular belief, this can be done fairly quickly and easily. If it is unclear whether your learning solution is making a difference, it is difficult to get meaningful behavior change or performance improvement.
Overall, the greater the 3×3 Relevance, the more you need to invest in Adoption and Impact to get the desired results for your people and your business. The lower the 3×3 Relevance, the more you need to challenge the value of fully investing in a systemic learning solution. To learn more, download, How to Increase the Adoption and Impact of Training Using RAI.
3. LSA 5Ri™
We define Transfer of Training as the process by which you ensure that the desired knowledge, skills, and attitudes transfer from the simulated workshop environment to predefined on-the-job behavior and performance changes. Ideally, the desired changes should be directly linked to key business initiatives or objectives and have high 3×3 Relevance as discussed above.
Our experience and research tell us that most training initiatives consistently fall short for two reasons. (1) They are not fully implemented or executed and (2) They do not show measurable improvements in performance or in business results.
These two factors have rightfully created ambiguity and cynicism around training as a strategic investment. After all, why would an organization want to invest in something without clearly understanding how it will impact their people or their business?
In order to ensure the Transfer of Training™, we know that organizations need to focus on 5 key elements to drive measurable and sustainable results for their people and their business:
While many companies philosophically believe in “investing in people” through skill building, most are content with allowing the results to “take care of themselves.” From our experience, the probability of this approach succeeding and having a tangible impact on the people or the business is slim.
We believe that every learning investment must be managed appropriately if you expect a benefit. To learn more about the transfer of training, download The Number 1 Reason Training Initiatives Fail According to Executives.
Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.
I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.
We look forward to partnering with them for a long time to develop our managers and leaders.
VP Human Resources
What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.
Thank you LSA!
Director, HR Business Partner
We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.
Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.
Senior HR Manager - Staffing, Training, & Development
LSA helped to meet the needs of my teams within a very narrow timeframe.
My team walked away with highly useful management development tools and practices.
Thank you for designing and delivering the right solution for our specific needs.
Director, Software Engineering, EPG
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match your company’s unique culture and style of management. I would highly recommend LSA for high quality learning solutions with true experts who have your best interests at heart.
We consider LSA Global the top outsourced learning and development partner.
I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.
Vice President Human Resources
We have been able to utilize LSA’s extensive expertise to leverage our investment in employee development.
The result has been the cost effective and highly effective delivery of high quality management training programs.
Vice President, Human Resources
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.
Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.
They are great to work with, and even more importantly, they “get it!”
Director of Merchandising
For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.
Director, Organizational Excellence & Development
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives.
We were very pleased with the results from working with LSA Global to design and facilitate a custom management training program for our events management team focused on decision making and delegation.
LSA demonstrated responsiveness, flexibility, and a highly innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
We recently partnered with LSA Global to offer our Supervisors and Managers a customized and experiential management training program.
Everyone said it was by far the best management training program they had ever attended.
The content was rich and highly interactive, and the case studies were highly relevant to our unique situation.
Each participant walked away much better equipped to lead their teams. Thank you LSA!
Director of Human Resources
We consider LSA our true business partner.
I recommend them to anyone looking for a practical approach to drive true business and people results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
I appreciate that each management development program is preceded by a thorough training needs assessment of the participants that informs a design to fit the specific parameters and needs of the group.
The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course.
Courses can be delivered in-person or virtually.
Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.
Frank J. Kuypers
Business Development Manager
Understanding and conforming to legal compliance was very important to our company.
LSA’s interactive program for our managers was top-notch. It was tailored to our needs, aligned with our policies, and met all federal and state legal requirements.
I would highly recommend LSA Global.
Kelly Warren, SPHR
Director, HR & Compliance
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