LSA Global Solution Spectrum to Drive Performance

To help our clients make a meaningful impact on the people and the business, we offer three levels of solutions. We have proven experience and success across all three levels. When designed and implemented correctly, we believe that all three solutions provide value.

We also believe that each solution level has unique challenges that must be carefully and correctly managed to succeed.

LSA Global Learning Solution Methodology

TRAINING SOLUTIONS

Training solutions seek to improve the awareness and insight of specific skills and knowledge relevant to career development, job performance, and professional growth opportunities.

Success is typically measured by participant satisfaction surveys focused on job relevance and applicability, facilitator effectiveness, perceived knowledge gain, pace, instructional design, and satisfaction.

Without other supporting interventions, only 1-in-5 participants on average will change their behavior and performance from a stand-alone training solution.

Training solutions are most often deployed as open-enrollment offerings for individuals and are used to satisfy the basic compliance, health, and hygiene learning needs required to attract, develop, engage, and retain talent.

They should be tailored to your unique organizational culture and integrated with your current approaches, models, language, delivery modalities, and branding.

LEARNING SOLUTIONS
Learning solutions aim to change behavior and improve individual or team performance.

Success is typically measured by the adoption of new skills and behaviors and the corresponding lift in performance such as increased revenue, decreased costs or increased productivity.

Learning solutions are most often deployed as a change initiative for a team or group to solve a specific and important business problem. To succeed, learning solutions must:

Be highly relevant to three key stakeholders compared to other strategic priorities: (1) The Business, (2) Leadership (including your boss and his peers), and (3) Your Target Audience. We call this 3×3 Relevance.
Create adoption by defining and focusing on the critical few skills and scenarios that matter most, ensuring targeted performance coaching and aligning related business processes.
Measure impact by correlating high and low skill adoption to your key performance metrics and providing individual coaching scorecards for participants and their manager.

BUSINESS SOLUTIONS
Business solutions look to create organizational alignment and business impact by aligning corporate culture and talent to business strategies.

Success is typically measured by the short- and long-term improvement of strategic business metrics. Business solutions are most often deployed as a systemic and strategic initiative with the executive team to:

Strategy: Create corporate strategies that are clear, believable, and implementable
Culture: Build a healthy, high performing, and strategically aligned culture to effectively implement the strategy
Talent: Better attract, develop, engage, and retain the top talent required to effectively implement the strategy

Download our Organizational Alignment Research to learn more.

I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators.

I highly recommend LSA to anyone seeking a trusted training, coaching, and consulting partner to improve performance – at both a tactical and strategic level.

They really get talent, learning, and performance.

Jeff Coon
VP Human Resources

We have found LSA to be highly responsive to meeting our unique needs in learning and development. Their passion for high levels of business relevancy, customer satisfaction, and quality align very closely with our core values and talent management strategy.

Kudos to LSA Global. They delivered exactly what I wanted under ever-changing conditions.

Laura McHugh
Director of Training and Organizational Development

What a personal and professional pleasure it has been to partner with LSA. They are truly a strategic partner.

LSA has delivered top notch management development programs and worked with key teams to build the targeted skills they need.

LSA understands our business, our strategic initiatives, and the needs of our customers. They have been a real blessing for our L&D team.

Jeff Rangel
Director of HR

We turned to LSA Global to help take our behavioral interviewing process to the next level in terms of both efficiency and effectiveness. LSA quickly understood our unique culture and challenging requirements.

They immediately helped us to improve our ability to continue to hire top talent that fits our culture and talent management strategy as we rapidly scale. Thank you!

Julie Pearl
Technical Program Manager

As a Training Outsourcing Partner, LSA consistently saves me time and money by understanding what matters to our strategy and what works in our unique culture.

Their practical and outcome-oriented methodology is fantastic and allows us to deploy better solutions faster.

I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

LSA Global brought a fresh perspective to our behavioral based interviewing strategy for key executive positions that we needed to fill. They helped us to develop questions that produced a much deeper understanding of candidates’ capabilities.

Throughout the process LSA was also very responsive in dealing with short lead time requests. Thank you!

SPO Partners & Co
Kim Silva, CFO

We have partnered with LSA for years. Our organization’s learning needs have increased, decreased, and increased again over time.

The beauty of LSA’s business model is its flexibility and depth of their expertise.

When we need strategic or tactical outside help that we can trust, we use LSA knowing that we can depend on outstanding quality advice and targeted solutions every time. You cannot go wrong with LSA.

Margie Bunting
HR Manager

LSA asks the hard questions, listens, and understands both our business and talent needs.

We greatly benefit from their expertise ranging from assistance with personal development plans, to enhancing team performance, to enterprise-wide talent management challenges.

LSA provides great ideas, a fresh and practical approach, and valuable guidance on how to get the most from your talent.

Kristin Westland-Kaune
Director, Team Development

LSA is an instrumental training outsourcing partner helping us to build leadership and management capacity while strategically investing in our people.

LSA’s flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans and talent management strategies.

Their ability to custom design, deliver, and evaluate high impact Management Training Programs has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

The experiential New Employee Orientation was an incredible success for 2,500+ new hires over 4 years spread across the globe.

LSA partnered with us to create an innovative solution on very short notice and added a huge amount of value.

We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture and growth strategy.

Even our executives and experienced hires were blown away!

Brenda Wagner
Founder and President

Having a training outsourcing partner like LSA to support our talent management needs has been a real blessing. In an emerging company where typically you can’t afford the infrastructure necessary to provide a full range of offerings, having an external partner like LSA has been a blessing.

They deeply understand our business and our culture. They do a great job on a wide range of customized training, consulting, and coaching solutions for us.

For us, they are definitely better than having our own internal Training and Organizational Development function. They always do what it takes to hit the mark.

Chris Wells
Vice President, HR and IT

LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.

The balance of development and results has been excellent.

We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.

The experience was better than anticipated. I could not be more pleased.

Heather Feltman
President & CEO

Thank you! Your learning strategy insights flipped our approach from a content-driven design to one where business strategy and relevancy drives the leadership programs we aimed to redesign.

This investment more than proved its worth – not only did it improve our leadership development program redesign, but it also was like a mini executive seminar that stretched our experienced L&D team’s thinking.

Richard Morse
Senior Director Talent Management

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development