LSA Strategy to Results™ Methodology

A proven 6-step process from assessment to measurement.

Methodology to achieve lasting business results.

LSA Global uses a proven 6-Step methodology to help clients to move from a strategy to desired results. While each phase is customized to match the strategy, budget, culture, time frame, and scope for each project, our general 6-step process is outlined below.

                                                                                                                                                                    

Strategy-to-results-1

 

1.  Identify Desired Results

  • Review relevant business strategies, organizational culture and workforce plans.
  • Facilitate a working session with key stakeholders from the target audience, their bosses and leadership to:
    • Agree upon desired business results.
    • Identify the current and desired positioning on the solution spectrum.
    • Identify key leading and lagging business success metrics.
    • Establish current baseline and future desired targets.
    • Calculate the value of future desired targets.
    • Identify “acceptable excuses” and key variables.
    • Agree upon next steps.
  • Update business case and project, communication and change management plans.

You will know when you are done when all key stakeholders agree to answers to the following questions: Who is the business sponsor?  What are you trying to accomplish?  How big of a priority is this compared to other investments?  How will you know when you have succeeded?  What next steps do we all agree to?

2.  Assess the Current Situation

  • Review relevant strategy, culture and talent plans, practices, structures, processes, and systems.
  • Interview key stakeholders, facilitate focus groups and conduct online surveys as deemed necessary.
  • Revise business case and project, communication and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What is the current situation?  What has stopped this from being resolved?  Are we ready to do what it takes to succeed?  Do we all agree on next steps?

3.  Design the Exact Solution

  • Finalize business objectives, learning objectives and success metrics.
  • Agree upon key scenarios, skills and knowledge required to meet the business and learning objectives.
  • Identify the key strategy, culture and talent barriers to adoption, behavior change and performance improvement.
  • Finalize
    • design and learning modalities for before, during and after the workshop.
    • list of process and system changes required to meet objectives.
    • training measurement and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What approach makes the most sense?  How will we know participants can do it?  What’s our implementation plan to make the new skills and behaviors stick and drive measurable performance?  Where do we need to be on the Metrics to Move Spectrum™?

4.  Deliver Performance Learning

  • Implement key process and system changes.
  • Deliver customize experiential and scenario-based online, classroom-based and blended solutions to meet specific objectives.
  • Agree upon next steps with key stakeholders

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” in your simulated learning environment.

5.  Implement Coaching & Follow-Through

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” on-the-job and you have hit your pre-defined success metrics.

6.  Measure Impact & Results

  • Summarize results of satisfaction, knowledge gain, job relevance and net promoter scores.
  • Measure behavior change and adoption of new skills on the job comparing high to low adopters.
  • Calculate impact of new skills on targeted success metrics.
  • Provide personalized coaching profiles highlighting strengths and weaknesses, obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.
  • Agree upon next steps with key stakeholders.

You will know when you are done when you can answers the following questions: How far did our success metrics move?  Are people using the new skills and knowledge on-the-job?  What difference is it making in terms of performance?  What should each person be coached to?

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

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