LSA Strategy to Results™ Methodology

A proven 6-step process from assessment to measurement.

Methodology to achieve lasting business results.

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LSA Global uses a proven 6-Step methodology to help clients to move from a strategy to desired results. While each phase is customized to match the strategy, budget, culture, time frame, and scope for each project, our general 6-step process is outlined below.

                                                                                                                                                                    

Strategy-to-results-1

 

1.  Identify Desired Results

  • Review relevant business strategies, organizational culture and workforce plans.
  • Facilitate a working session with key stakeholders from the target audience, their bosses and leadership to:
    • Agree upon desired business results.
    • Identify the current and desired positioning on the solution spectrum.
    • Identify key leading and lagging business success metrics.
    • Establish current baseline and future desired targets.
    • Calculate the value of future desired targets.
    • Identify “acceptable excuses” and key variables.
    • Agree upon next steps.
  • Update business case and project, communication and change management plans.

You will know when you are done when all key stakeholders agree to answers to the following questions: Who is the business sponsor?  What are you trying to accomplish?  How big of a priority is this compared to other investments?  How will you know when you have succeeded?  What next steps do we all agree to?

2.  Assess the Current Situation

  • Review relevant strategy, culture and talent plans, practices, structures, processes, and systems.
  • Interview key stakeholders, facilitate focus groups and conduct online surveys as deemed necessary.
  • Revise business case and project, communication and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What is the current situation?  What has stopped this from being resolved?  Are we ready to do what it takes to succeed?  Do we all agree on next steps?

3.  Design the Exact Solution

  • Finalize business objectives, learning objectives and success metrics.
  • Agree upon key scenarios, skills and knowledge required to meet the business and learning objectives.
  • Identify the key strategy, culture and talent barriers to adoption, behavior change and performance improvement.
  • Finalize
    • design and learning modalities for before, during and after the workshop.
    • list of process and system changes required to meet objectives.
    • training measurement and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What approach makes the most sense?  How will we know participants can do it?  What’s our implementation plan to make the new skills and behaviors stick and drive measurable performance?  Where do we need to be on the Metrics to Move Spectrum™?

4.  Deliver Performance Learning

  • Implement key process and system changes.
  • Deliver customize experiential and scenario-based online, classroom-based and blended solutions to meet specific objectives.
  • Agree upon next steps with key stakeholders

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” in your simulated learning environment.

5.  Implement Coaching & Follow-Through

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” on-the-job and you have hit your pre-defined success metrics.

6.  Measure Impact & Results

  • Summarize results of satisfaction, knowledge gain, job relevance and net promoter scores.
  • Measure behavior change and adoption of new skills on the job comparing high to low adopters.
  • Calculate impact of new skills on targeted success metrics.
  • Provide personalized coaching profiles highlighting strengths and weaknesses, obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.
  • Agree upon next steps with key stakeholders.

You will know when you are done when you can answers the following questions: How far did our success metrics move?  Are people using the new skills and knowledge on-the-job?  What difference is it making in terms of performance?  What should each person be coached to?

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

LSA always helps us provide the right sales, management, and leadership programs at the right time to meet the unique needs of both individuals and departments. I especially appreciate their ability to deeply understand our business and our culture so that they can recommend the appropriate solutions.

Sarah Parks
Senior Project Manager

Hyperion

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

LSA’s Employee Engagement Survey and Consulting work has provided critical visibility into what matters most to our people as well as the specific challenges that face biotechnology companies.  Their ability to  identify engagement drivers and engender commitment to the specific actions that our leaders can take to improve engagement and retention in our unique circumstances are top notch.  I highly recommend LSA’s employee engagement solutions for anyone looking to truly engage and retain top talent.

Chris Wells
Vice President, HR and IT

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

LSA’s consultant designed and delivered a team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone was engaged, learned, and identified key issues with our teamwork. Altogether a great and impactful program!

Bob Ward
Director of HR

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere thanks, and it extends to all the folks who made our customized management development programs such a great success.

Susan Anderson
Workforce Planning Bureau

LSA Global brought a fresh perspective to our behavioral based interviewing strategy for key executive positions that we needed to fill.  Their consultant helped us to develop questions that produced a much deeper understanding of candidates’ capabilities. Throughout the process LSA was also very responsive in dealing with short lead time requests.  Thank you!

SPO Partners & Co
Kim Silva, CFO

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

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