LSA Strategy to Results™ Methodology

A proven 6-step process from assessment to measurement.

Methodology to achieve lasting business results.

LSA Global uses a proven 6-Step methodology to help clients to move from a strategy to desired results. While each phase is customized to match the strategy, budget, culture, time frame, and scope for each project, our general 6-step process is outlined below.

                                                                                                                                                                    

Strategy-to-results-1

 

1.  Identify Desired Results

  • Review relevant business strategies, organizational culture and workforce plans.
  • Facilitate a working session with key stakeholders from the target audience, their bosses and leadership to:
    • Agree upon desired business results.
    • Identify the current and desired positioning on the solution spectrum.
    • Identify key leading and lagging business success metrics.
    • Establish current baseline and future desired targets.
    • Calculate the value of future desired targets.
    • Identify “acceptable excuses” and key variables.
    • Agree upon next steps.
  • Update business case and project, communication and change management plans.

You will know when you are done when all key stakeholders agree to answers to the following questions: Who is the business sponsor?  What are you trying to accomplish?  How big of a priority is this compared to other investments?  How will you know when you have succeeded?  What next steps do we all agree to?

2.  Assess the Current Situation

  • Review relevant strategy, culture and talent plans, practices, structures, processes, and systems.
  • Interview key stakeholders, facilitate focus groups and conduct online surveys as deemed necessary.
  • Revise business case and project, communication and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What is the current situation?  What has stopped this from being resolved?  Are we ready to do what it takes to succeed?  Do we all agree on next steps?

3.  Design the Exact Solution

  • Finalize business objectives, learning objectives and success metrics.
  • Agree upon key scenarios, skills and knowledge required to meet the business and learning objectives.
  • Identify the key strategy, culture and talent barriers to adoption, behavior change and performance improvement.
  • Finalize
    • design and learning modalities for before, during and after the workshop.
    • list of process and system changes required to meet objectives.
    • training measurement and change management plans.
  • Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What approach makes the most sense?  How will we know participants can do it?  What’s our implementation plan to make the new skills and behaviors stick and drive measurable performance?  Where do we need to be on the Metrics to Move Spectrum™?

4.  Deliver Performance Learning

  • Implement key process and system changes.
  • Deliver customize experiential and scenario-based online, classroom-based and blended solutions to meet specific objectives.
  • Agree upon next steps with key stakeholders

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” in your simulated learning environment.

5.  Implement Coaching & Follow-Through

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” on-the-job and you have hit your pre-defined success metrics.

6.  Measure Impact & Results

  • Summarize results of satisfaction, knowledge gain, job relevance and net promoter scores.
  • Measure behavior change and adoption of new skills on the job comparing high to low adopters.
  • Calculate impact of new skills on targeted success metrics.
  • Provide personalized coaching profiles highlighting strengths and weaknesses, obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.
  • Agree upon next steps with key stakeholders.

You will know when you are done when you can answers the following questions: How far did our success metrics move?  Are people using the new skills and knowledge on-the-job?  What difference is it making in terms of performance?  What should each person be coached to?

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to identify a solution that would meet our exact needs. We start at the top with our executive team, and it was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of expert consultants and trainers.

Barry L. Byrd, SPHR
Human Resources Manager

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a high quality and customized solution that aligned with our business priorities and organizational culture. I’d recommend LSA to any company looking for a first class training and consulting partner that truly makes an impact.

Laurie Torres
Chief People Officer

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success and has made an enormous difference.

Cam Greig
Associate Director

Roche

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day experiential management training program. Everyone said it was by far the best management training program they had ever attended. The content was rich and highly interactive, and the case studies were highly relevant to our unique situation. Each participant walked away much better equipped to lead their teams.  Thank you LSA!

Jeff Coon
Director of Human Resources

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

The Managing Virtual Teams program was extremely valuable. LSA’s consultant’s fundamental knowledge of our company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was excellent.

Debra Martucci
Vice President, Information Technology

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

Our relationship with LSA is extremely beneficial. We worked closely with LSA to customize critical Management Training Programs to meet our unique business and culture needs. I’d recommend LSA to any company looking for a first class and high quality training design, delivery, and customization.

Ken Boehm
Vice President of Human Resources

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