LSA Strategy to Results Methodology

LSA Global uses a proven 6-Step training methodology to help clients to move from a strategy to desired results. While each phase is customized to match the strategy, budget, culture, time frame, and scope for each project, our general 6-step process is outlined below.

Strategy-to-results-1

1. Identify Desired Results

Review relevant business strategies, organizational culture, and workforce plans.
Facilitate a working session with key stakeholders from the target audience, their bosses, and leadership to:
- Agree upon desired business results.
- Identify the current and desired positioning on the solution spectrum.
- Identify key leading and lagging business success metrics.
- Establish current baseline and future desired targets.
- Calculate the value of future desired targets.
- Identify “acceptable excuses” and key variables.
- Agree upon next steps.
Update business case, project plan, communication and change management plans.

You will know when you are done when all key stakeholders agree to answers to the following questions: Who is the business sponsor? What are you trying to accomplish? How big of a priority is this compared to other investments? How will you know when you have succeeded? What next steps do we all agree to?

2. Assess the Current Situation

Review relevant strategy, culture, and talent plans, practices, structures, processes, and systems.
Interview key stakeholders, facilitate focus groups, and conduct online assessments as deemed necessary.
Revise business case, project plan, communication and change management plans.
Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What is the current situation? What has stopped this from being resolved previously? Are we ready to do what it takes to succeed? Do we all agree on next steps?

3. Design the Exact Solution

Finalize business objectives, learning objectives, and success metrics.
Agree upon key scenarios, skills, and knowledge required to meet the business and learning objectives.
Identify the key strategy, culture, and talent barriers to adoption, behavior change, and performance improvement.
Finalize
- design and learning modalities for before, during, and after the workshop.
- list of process and system changes required to meet objectives.
- training measurement and change management plans.
Agree upon next steps with key stakeholders.

You will know when you are done when all key stakeholders agree to answers to the following questions: What approach makes the most sense? How will we know participants can do it? What’s our implementation plan to make the new skills and behaviors stick and drive measurable performance? Where do we need to be on the Metrics to Move Spectrum™?

4. Deliver Performance Learning

Implement key process and system changes.
Deliver customize experiential and scenario-based online, classroom-based and blended solutions to meet specific objectives.
Agree upon next steps with key stakeholders

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” in your simulated learning environment.

5. Implement Coaching & Follow-Through

Implement post-workshop reinforcement, performance coaching, training measurement and change management plans.
Agree upon next steps with key stakeholders

You will know when you are done when participants can “do what you want them to do” and “know what you want them to know” on-the-job and you have hit your pre-defined success metrics.

6. Measure Impact & Results

Summarize results of satisfaction, knowledge gain, job relevance and net promoter scores.
Measure behavior change and adoption of new skills on the job comparing high to low adopters.
Calculate impact of new skills on targeted success metrics.
Provide personalized coaching profiles highlighting strengths, weaknesses, obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.
Agree upon next steps with key stakeholders.

You will know when you are done when you can answers the following questions: How far did our success metrics move? Are people using the new skills and knowledge on-the-job? What difference is it making in terms of performance? What should each person be coached to?

Having a training outsourcing partner like LSA to support our talent management needs has been a real blessing. In an emerging company where typically you can’t afford the infrastructure necessary to provide a full range of offerings, having an external partner like LSA has been a blessing.

They deeply understand our business and our culture. They do a great job on a wide range of customized training, consulting, and coaching solutions for us.

For us, they are definitely better than having our own internal Training and Organizational Development function. They always do what it takes to hit the mark.

Chris Wells
Vice President, HR and IT

We selected LSA over a handful of other experts to assist with a key sales leadership imperative. LSA added value every step of the way throughout the entire engagement. Their customized approach to sales presentation training exceeded expectations, and we are excited about global implementation across our offices in more than 100 countries.

LSA’s unique Strategy-to-Results approach is an added game changer. I recommend them to anyone looking to get high quality results when it matters most.

Eric Mugele
Executive Director Global Learning

We hired LSA to design and deliver a Project Post Mortem for sixty five key people on a mission critical project with a very tight turnaround. LSA’s ability to identify the key trends, leverage points, and next steps was remarkable.

They really got to the heart of the issues in a constructive and unbiased manner that exceeded our expectations.

It was not an easy task with so many skeptical people with different agendas, styles, experience, and perspectives. But they nailed it. Thank you!

Darrell Gallagher
Head of Studio

It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

The strategy and alignment work with our leadership team was absolutely transformational. The decisions we made combined with the transparency, communication, and accountability were exactly what we needed. Thank you!

Dr. Raphael B. Merriman M.D
Medical Director, Liver Transplantation

We partnered with LSA to help custom design, deliver, and measure an advanced new employee on-boarding process. It was well thought out and bought into by sales leadership. The combination of targeted sales tools, technology, coaching, performance plans, training, and reinforcement made all the difference. The solution quantifiably improved new employee and hiring manager satisfaction and increased the speed to sales quota for new hires.

I would highly recommend LSA Global for any sales enablement team looking to increase the engagement and speed to productivity of their sales force. We are excited to implement the program globally as we continue to scale.

Rochana Golani
Director, Global Sales & Technical Field Enablement

LSA Global really shifted our perspective about strategic clarity and organizational culture.

The 3 C’s approach to workplace culture is very practical and really helps executive teams — even skeptical ones — ensure that your culture is healthy, high performing, and aligned.

Amy Cappellanti-Wolf
Chief Human Resources Officer

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.

I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.

Todd Power
Office of the CEO

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.

The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed.

The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames. They were the best I have seen for this type of complex, visible, and strategic work.

LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent.

I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

Thank you! Your learning strategy insights flipped our approach from a content-driven design to one where business strategy and relevancy drives the leadership programs we aimed to redesign.

This investment more than proved its worth – not only did it improve our leadership development program redesign, but it also was like a mini executive seminar that stretched our experienced L&D team’s thinking.

Richard Morse
Senior Director Talent Management

LSA’s ability to assess needs and develop targeted leadership training has been a critical resource for me to help our teams to perform at their peak.

I love that LSA focuses on training that truly makes a meaningful impact on the people and the business.

Noelle VanVlierbergen
Sr. HR Business Partner

As a high growth agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture.

The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture, and talent.

David Bentley
General Manager

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

This was an extremely effective executive strategy session that helped our executive leadership team efficiently navigate through our core strategic objectives. It was exactly what we needed. The approach was practical and valuable for our specific business and market.

I recommend LSA to anyone looking to push their strategic planning, thinking, and growth to the next level.

Blake Krikorian
CEO