Increasing the Adoption & Impact of Training Using RAI

Best Practices Whitepaper Download: Increasing the Adoption & Impact of Training Using RAI

The scene: a big law firm’s largest conference room, set up for an internal training session. Two partners sit at a raised table in front of thirty-two expectant faces sitting classroom-style in rows of seats. The partners confirm that the laptop is connected to the projector and the microphones work, then click to the first slide of the presentation. They talk; the audience listens; occasionally one of the listeners raises a hand and asks a question. An hour later, the attendees complete evaluation forms, pick up their handouts and file out of the conference room. Three weeks later, most of the attendees remember little from the session. The handouts from the class rest peacefully in binders or on credenzas, rarely if ever to be viewed again.

Whether you’re an attorney or a law firm training manager, this scenario is likely all too familiar. While the attendees do usually get continuing legal education (CLE) credits from attending, surely they should also get a boost in knowledge and skill? Law firms are seeking such increases not only because each training session represents a substantial investment of attorney time and mental energy, but also because clients are (rightfully) demanding more value from their outside law firms, which are thus facing intense pressure to increase their attorneys’ abilities quickly so that those attorneys provide excellent value for their billing rates. Sessions like the one above, while noble in intent, don’t do much to achieve this goal.

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