Good Managers Are Great Communicators

a cartoon with all employees wearing baseball caps as a sports metaphor for Good Managers Are Great Communicators

Good Managers Are Great Communicators
Managers, listen up.  Good managers are great communicators.  A lot of what makes a good manager is the ability to communicate well.

The best managers know how to really listen and how to communicate with both power and empathy.  It’s not a matter of adhering to one method as in the cartoon above; but rather, good managers are great communicators because they communicate with clarity, relevance and purpose.

Do your managers have what it takes?

The Basics of Effective Communication as a Manager
Both written and verbal messages should adhere to the same basics.  They should:

  • Have a purpose
  • Consider the recipient(s)…their style and their situation
  • Have a desired outcome

In effect, every communication should bring about some kind of desired change or action.

Manager Communications Should Matter
Be thoughtful of what you say to your team members.  Don’t waste their time (and yours) with meaningless chatter or emails.  Try to have each and every conversation, email, announcement, blog post or video be designed to motivate change or help employees do their job more effectively.

Manager Communications Are Challenging
While most managers agree that good communication is paramount to successfully leading their teams, a recent survey conducted by Harris Poll found:

  • 69% of managers are uncomfortable communicating with employees
  • 37% of managers are uncomfortable giving direct and constructive employee performance feedback

Four Essentials of Meaningful Messages To Help Managers be Great Communicators

To craft a message that has meaning and influence, managers must:

1. Purpose – Know specifically what they want recipients to know or do as a result of the communication

2. Picture – Envision clearly what, once achieved, the desired result will look like

3. Plan – Understand exactly what it will take to shift from the existing situation to the desired goal

4. Part – Describe the specific part they want each listener to play

Clear Communication Is Easier than It Sounds
I know…you are wondering if, as a new or inexperienced manager, you’ll be able to communicate at all if you need to think about so much beforehand.  But it’s easier than it sounds.  Within every conversation or email, there is an opportunity to be a great communicator if you invest the time to do it right.  We know you are busy, but just think about all the wasted time that poor communication causes.

The Cost of Poor Communication
Companies and leaders with bad communication habits can create significant and unnecessary costs to their organizations.

  • David Grossman reported in “The Cost of Poor Communications” that a survey of 400 companies with 100,000 employees each cited an average loss per company of $62.4 million per year because of inadequate communication to and between employees.
  • Debra Hamilton asserted, in her article “Top Ten Email Blunders that Cost Companies Money,” that miscommunication costs even smaller companies of 100 employees an average of $420,000 per year.

The Bottom Line
Your communications as a manager matter to your team and your company.  Good managers are great communicators.  Be sure each communication thoughtfully moves you and your team forward in the right direction.

To learn more about improving communication skills as a manger, download 7 Tips To Increase Communication Through Engagement

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LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

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LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

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HR Manager

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

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Firmware Engineering Manager

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VP Human Resources

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Thoratec

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

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Chief People Officer

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

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Vice President, Human Resources

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FRDP Leader

Intuit

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Kelly Warren, SPHR
Director, HR & Compliance

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