Good Managers Are Great Communicators
Managers, listen up. Good managers are great communicators. A lot of what makes a good manager is the ability to communicate well.
Clarity, Relevance, and Purpose
The best managers know how to really listen and how to communicate with both power and empathy. It’s not a matter of adhering to one method as in the cartoon above; but rather, good managers are great communicators because they communicate with clarity, relevance and purpose. Do your managers have what it takes?
The Basics of Effective Communication as a Manager
Both written and verbal messages should adhere to the same basics. They should have a purpose, consider the recipient(s)…their style and their situation, and have a desired outcome. In effect, every communication should bring about some kind of desired change or action.
Manager Communications Should Matter
Be thoughtful of what you say to your team members. Don’t waste their time (and yours) with meaningless chatter or emails. Try to have each and every conversation, email, announcement, blog post or video be designed to motivate change or help employees do their job more effectively.
Manager Communications Are Challenging
While most managers agree that good communication is paramount to successfully leading their teams, a recent survey conducted by Harris Poll found:
Four Essentials of Meaningful Messages To Help Managers be Great Communicators
To craft a message that has meaning and influence, managers must:
1. Articulate a Clear and Compelling Purpose
Know specifically what they want recipients to know or do as a result of the communication and why it is relevant.
2. Paint a Clear and Believable Picture
Envision clearly what, once achieved, the desired result will look like to those most affected.
3. Describe an Implementable and Actionable Plan
Understand exactly what it will take to shift from the existing situation to the desired goal in a way that makes sense for your unique situation and culture.
4. Define the Part You Want Everyone to Play
Describe the specific part they want each listener to play so that their goal, role, success metrics and contribution are clear, meaningful, and relevant to the overall purpose.
Clear Communication Is Easier than It Sounds
I know…you are wondering if, as a new or inexperienced manager, you’ll be able to communicate at all if you need to think about so much beforehand. But it’s easier than it sounds. Within every conversation or email, there is an opportunity to be a great communicator if you invest the time to do it right. We know you are busy, but just think about all the wasted time that poor communication causes.
The Cost of Poor Communication
Companies and leaders with bad communication habits can create significant and unnecessary costs to their organizations.
The Bottom Line
Your communications as a manager matter to your team and your company. Good managers are great communicators. Be sure each communication thoughtfully moves you and your team forward in the right direction.
To learn more about improving communication skills as a manger, download 7 Tips To Increase Communication Through Engagement
A Meaningful Company Mission Matters
LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.
Chief People Officer
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.
Vice President Human Resources
We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.
VP of Human Resources
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.
LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”
Beth A. Taylor
Vice President of Human Resources
We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.
Senior HR Manager - Staffing, Training, & Development
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal. They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”
Vice President Human Resources
Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.
Director of Human Resources
I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.
Director, HR Business Partner
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