Training Measurement Services

How to effectively measure
training adoption and impact.

“LSA Global’s ability to measure the impact of their work is second to none.  They helped us to directly correlate our initiatives to customer behaviors and sales.  Thanks again LSA!”
David Fiano | Director of Merchandising | Sony

We pride ourselves on evaluating, measuring, and quantifying the impact of training and development. Our training measurement services align and help to support our core belief in the Transfer of Training™ and the required impact on the business through increased revenue, decreased costs and/or increased productivity.

We believe that training measurement and evaluation is important for three reasons:

To track and measure business results:

  • Are we making an impact?

To drive accountability for execution in the areas of:

  • Are people using the new knowledge, skills and processes?
  • Are managers involved, supportive, and reinforcing?

To provide feedback for coaching that is:

  • Simple
  • Relevant
  • Actionable

While creating the foundation for accountability and reinforcement, our training measurement and evaluation services allow you to determine if people are using the skills, the specific impact of the new skills, and what to do next.

Post-Workshop Skill Application, Coaching, & Training Measurement

In addition to our standard workshop satisfaction metrics, LSA offers four additional training measurement, evaluation, and coaching options for each workshop:

Adoption-Metric-header

1. Are They Using It?

Adoption Metric™ training measurement and evaluation surveys are used to track application and results of new skills and approaches 60-90 days after the initial training. This combination of Level 3 and Level 4 training measurement captures both leading and lagging indicators of performance. Each survey typically includes:

  • Training measurement of skill adoption and usage in critical situations (12-20 key skills)
  • Identification of critical coaching and follow-through activities
  • Training measurement of business results and outcomes back on the job based upon key success stories

training-measurement

View an example Case Study demonstrating the Adoption Metric™ approach to Level 3 and Level 4 training measurement and where we have successfully done this before.

Impact-Metric-header

2.  What Difference is it Making?

Impact Metric™ is a careful blend of academic rigor and real-world practicality. Our eight step training measurement and evaluation process begins with an evaluation of the business goals and challenges to be addressed by the training. Through executive-level conversations, we work with you to identify one to three training measurement and evaluation metrics directly impacted by the learning initiative and aligned with the business goals.

training-measurement1

View an example Case Study to see the Impact Metric™ process in action and where we have successfully done this before.

Impact Metric™ is a new training measurement and evaluation approach that isolates the results produced by learning solutions comparing high and low adopters of the targeted skills. It controls for most other factors, including age, experience, tenure, location, competitors, market changes, and pricing changes. The result is a clear picture of the “definite difference” made by new skills used back on the job — typically quantified in financial terms.

Training-Measurement2

Why look for the difference?

To answer the questions: “How can you isolate the impact of the training? Doesn’t a rising tide lift all boats? Aren’t there just too many outside influences and variables?”

Traditional training measurement and evaluation methods address this issue using control groups or calculating Return on Investment (ROI). Both have serious limitations. First, reliable control groups rarely exist in the real world. Second, an ROI statistic is typically too small to show the full impact of training, too big to be believed, and too complex to be easily understood.

individual-coaching-header

3.  What should I do differently?

Individual Coaching™ Plans provide a true learning and performance accountability system. It helps you answer the question, “How’s it going to be different this time?”

Individual Coaching™ Plans provide personalized coaching profiles (8-12 pages) for each participant to show on the job application for key skills and strategies. As a coaching guide, Individual coaching™ Plans highlight areas of progress and obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.

Training-Measurement-Coaching-ScorecardStill think that it is too difficult to measure the return on your training investment through our approach to training measurement and evaluation?

The white paper 5 Easy Pieces to Training Measurement may surprise you.

LSA Global delivers training measurement and evaluation in more than a dozen languages simultaneously including English, French, Spanish, Portuguese, Dutch, Hebrew, Swedish, German, Chinese, Japanese, Korean and Thai.

If you would like to learn how our training measurement and evaluation expertise has helped leading organizations across multiple industries quantify the impact of training and development, please contact us.

Related Information

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

Juniper-large-gray

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

Philips-large-gray

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

CVT-large

LSA has added tremendous value and intellectual rigor to help take us to the next level. They have been a training outsourcing goldmine for us. Their flexibility, expertise, and speed has been extraordinary. I am a big fan and recommend them to anyone looking to drive true business value.

Global Financial Services Company
Director, Organizational Effectiveness

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

IGT-large-gray

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

Our relationship with LSA has been fantastic. We actually brag about their business value all the time. Their flexibility, focus, and ability to continuously deliver true results has been extremely refreshing and different than any other training outsourcing firm we have engaged.

Fortune 500 Financial Services Company
Senior Vice President Learning & Development

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

actel-large

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

sonycomputer-large

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

harmonic-large

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

alps-large

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

Logo - Gray - Tellme

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

Polycom-large-gray

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

icon_expert-blog

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More