Training Measurement Services

How to effectively measure
training adoption and impact.

“LSA Global’s ability to measure the impact of their work is second to none.  They helped us to directly correlate our initiatives to customer behaviors and sales.  Thanks again LSA!”
David Fiano | Director of Merchandising | Sony

We pride ourselves on evaluating, measuring, and quantifying the impact of training and development. Our training measurement services align and help to support our core belief in the Transfer of Training™ and the required impact on the business through increased revenue, decreased costs and/or increased productivity.

We believe that training measurement and evaluation is important for three reasons:

To track and measure business results:

  • Are we making an impact?

To drive accountability for execution in the areas of:

  • Are people using the new knowledge, skills and processes?
  • Are managers involved, supportive, and reinforcing?

To provide feedback for coaching that is:

  • Simple
  • Relevant
  • Actionable

While creating the foundation for accountability and reinforcement, our training measurement and evaluation services allow you to determine if people are using the skills, the specific impact of the new skills, and what to do next.

Post-Workshop Skill Application, Coaching, & Training Measurement

In addition to our standard workshop satisfaction metrics, LSA offers four additional training measurement, evaluation, and coaching options for each workshop:

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1. Are They Using It?

Adoption Metric™ training measurement and evaluation surveys are used to track application and results of new skills and approaches 60-90 days after the initial training. This combination of Level 3 and Level 4 training measurement captures both leading and lagging indicators of performance. Each survey typically includes:

  • Training measurement of skill adoption and usage in critical situations (12-20 key skills)
  • Identification of critical coaching and follow-through activities
  • Training measurement of business results and outcomes back on the job based upon key success stories

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View an example Case Study demonstrating the Adoption Metric™ approach to Level 3 and Level 4 training measurement and where we have successfully done this before.

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2.  What Difference is it Making?

Impact Metric™ is a careful blend of academic rigor and real-world practicality. Our eight step training measurement and evaluation process begins with an evaluation of the business goals and challenges to be addressed by the training. Through executive-level conversations, we work with you to identify one to three training measurement and evaluation metrics directly impacted by the learning initiative and aligned with the business goals.

training-measurement1

View an example Case Study to see the Impact Metric™ process in action and where we have successfully done this before.

Impact Metric™ is a new training measurement and evaluation approach that isolates the results produced by learning solutions comparing high and low adopters of the targeted skills. It controls for most other factors, including age, experience, tenure, location, competitors, market changes, and pricing changes. The result is a clear picture of the “definite difference” made by new skills used back on the job — typically quantified in financial terms.

Training-Measurement2

Why look for the difference?

To answer the questions: “How can you isolate the impact of the training? Doesn’t a rising tide lift all boats? Aren’t there just too many outside influences and variables?”

Traditional training measurement and evaluation methods address this issue using control groups or calculating Return on Investment (ROI). Both have serious limitations. First, reliable control groups rarely exist in the real world. Second, an ROI statistic is typically too small to show the full impact of training, too big to be believed, and too complex to be easily understood.

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3.  What should I do differently?

Individual Coaching™ Plans provide a true learning and performance accountability system. It helps you answer the question, “How’s it going to be different this time?”

Individual Coaching™ Plans provide personalized coaching profiles (8-12 pages) for each participant to show on the job application for key skills and strategies. As a coaching guide, Individual coaching™ Plans highlight areas of progress and obstacles, benchmarks against peers, and links to specific tools and resources for areas of deficiency.

Training-Measurement-Coaching-ScorecardStill think that it is too difficult to measure the return on your training investment through our approach to training measurement and evaluation?

The white paper 5 Easy Pieces to Training Measurement may surprise you.

LSA Global delivers training measurement and evaluation in more than a dozen languages simultaneously including English, French, Spanish, Portuguese, Dutch, Hebrew, Swedish, German, Chinese, Japanese, Korean and Thai.

If you would like to learn how our training measurement and evaluation expertise has helped leading organizations across multiple industries quantify the impact of training and development, please contact us.

Related Information

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

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We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

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SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

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LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

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The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

demandtec-large

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

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We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

OMNI-large-gray

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

CVT-large

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

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VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

VNUS-large-gray

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

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