New Supervisor and New Manager Training

Fundamentals of New Supervisor and New Manager Training: The Five Disciplines of Managing Others for Transitioning and First Time Managers

“The customized New Manager Training programs have helped us to reduce employee relations issues and increase engagement by helping our inexperienced managers to communicate more effectively with their peers and teammates. The workshops and follow-up have positively impacted employee engagement, retention and productivity.”
Noelle VanVlierbergen | Human Reousrces Director | Sony

“Performance improvement is strongly linked to cultivating the proper type of motivation. Since the new manager training, I have been much more focused on identifying and discussing how our actions in Engineering create value to IGT’s success. So far, the feedback has been positive. The group appears to be more accountable for their actions, and victim loop reactions are less frequent. The value proposition for me and those groups we work with is better teamwork, higher spirits, and a better outlook for things to come in the future (renewed enthusiasm).”
Stewart Thoeni | Engineering Director | International Game Technology

The knowledge, skills and abilities to manage others is not intuitive and, for all but a few, does not come naturally. In fact, according to a recent management study, only 25% of employees say that their companies are good at helping individuals transition into their first managerial roles.

We know that poor management transitions create poor new managers. This customized and highly interactive new supervisor and new manager training program provides a powerful first step toward building management and leadership capabilities that will enable managers to improve performance, decrease attrition, increase employee engagement and minimize employee relation issues.

New supervisors and new managers will learn and put into use principles, approaches, and tools that concentrate on the five disciplines of managing others within their unique organizational culture:

  1. Understanding a manager’s role in your organization

  2. Communicating as a manager

  3. Implementing performance planning

  4. Motivating and incentives

  5. Prioritizing and delegating

These five areas of the new supervisor and new manager training program provide participants with a fundamental grounding in what it means to be a new leader. As managers grow and the nature of their responsibilities and challenges change, mastery in these five disciplines will remain central to their success.

Objectives
This interactive new supervisor and new manager training workshop has 6 key objectives:

  1. Demonstrate proficiency with foundational management principles and practice core management skills that matter most at your company.
  2. Understand and use critical communication skills that enable managers to have productive, mutually beneficial performance management conversations and effectively navigate difficult employee situations.
  3. Establish performance measures and set goals with employees that support individual development, career aspirations and organizational objectives.
  4. Set priorities that are aligned with key stakeholders.
  5. Delegate to maximize team performance and organizational resources.
  6. Understand how to apply management disciplines to create effective teams.

Benefits:
Organizations that roll-out, implement and reinforce new supervisor and new manager training programs consistently benefit from:

  • Increased performance and organizational productivity.
  • More effective execution of strategic initiatives.
  • Greater level of workforce engagement and retention of top performers.
  • Increased bench strength in the manager pipeline.

New Manager Training Course Outline:

I.  Your Role and Responsibility as a New Manager

  • Understand “best or preferred” practices used by effective managers
  • Identify distinctions between the roles of an Individual Contributor and a Manager
  • Understand your role and responsibilities as a manager at your organization

II.  Communicating as a New Manager

  • Gain an understanding of communication styles
  • Learn to match the right communication style with your objectives
  • Know the communication barriers that can cause challenges and misunderstandings
  • Learn communication distinctions: directing vs. informing and open-ended vs. close-ended questions

III.  Performance Planning

  • Establish measures and identify targets that will enable your team to be forward-focused in reaching their goals
  • Know how to effectively communicate goals
  • Learn how to create SMART goals and provide objective and actionable feedback
  • Practice having coaching conversations
  • Learn to deliver both positive and constructive feedback that will resonate and spark improved performance
  • Learn the tools to manage difficult conversations and handle conflict

IV.  Motivation and Incentive Systems

  • Understand employee motivation and how it affects employee performance, engagement and retention
  • Learn how to correlate each individual’s core needs to the work at hand to drive success

V.  Prioritizing and Delegating

  • Discover tips and techniques to manage your time more effectively to drive productivity and efficiency
  • Learn to identify what is important vs. what is urgent
  • Understand the top challenges with priority setting
  • Learn the basic rule to decide if you should do it yourself or delegate
  • Practice delegating, measuring the results and providing feedback
  • Understand the challenges with delegation


Delivery Methodology
Real-life, relevant management scenarios from your organization are used with a combination of the following steps in a way that makes sense for your unique situation:

 1. Assessment: Management effectiveness assessments, interviews and pre-work

2. Design & Delivery: One-, two- or three-day leader-led experiential workshop customized to focus on your key management challenges, practices and scenarios

3. Reinforcement:

  • Senior leadership performance coaching and reinforcement sessions
  • Action-planning assignments, monitoring and review
  • Post-workshop one-on-one coaching, group coaching and learning reinforcement sessions
  • Weekly online new manager job aids, tools and tips
  • Follow-up manager effectiveness assessment correlated to employee performance, engagement, retention and/or employee relation issues

Target Audience
Any new manager, new supervisor and high-potential management candidate who is moving from being an individual contributor to a new manager and who must now get results through others.

To speak with an LSA Expert to learn about the new supervisor and new manager training program customization and delivery options onsite at your company, please contact us.

Related Information

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

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LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

Juniper-large-gray

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

OldRepublic-large-gray

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their expertise and experience.

Emily Couey
Director of Human Resources

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The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

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For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

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I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

sonycomputer-large

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

demandtec-large

What a refreshing change from the half-baked psycho-babble you normally get from “training” organizations. LSA gives you the assistance you need to define and reach your goal, and then they give you a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

sonycomputer-large

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

Pa1mOne-large-gray

LSA has added tremendous value and intellectual rigor to help take us to the next level. They have been a training outsourcing goldmine for us. Their flexibility, expertise, and speed has been extraordinary. I am a big fan and recommend them to anyone looking to drive true business value.

Global Financial Services Company
Director, Organizational Effectiveness

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

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