Customized Supervisor Training Course for Services Firm

Redwood Shores, CA – LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a customized supervisor training course for managers at a Services Firm faced with increased pressure to improve operational efficiency, team engagement, and customer impact.  The action learning leadership development approach delivered the following initial results:

• 95.8% Job Relevance
• 98.2% Satisfaction
• 157% Knowledge Gain
• 94.8% Net Promoter Score

After a strategy retreat, the organization wanted to ensure that all supervisors has the skills to lead, manage, and coach their teams in a way that measurably improved employee performance, engagement, and retention.  The highly customized training program was for new supervisors and team leaders.  The goals of the customized supervisor training course were to:

1. Retain top talent
2. Engage top talent
3. Develop high performing teams

Based upon people manager assessment center best practices, the customized supervisor training course focused on improving supervisor capabilities in the following areas:

• Defining a Clear Team Direction
  Supervisors learned how to create a team charter that defines their team’s purpose, a clear line of sight for people to contribute, and team norms to implement shared goals across functions.
• Designing a Healthy and Aligned Team Culture
  Supervisors learned how to design and reinforce a healthy culture, a high performing culture, and a strategically aligned culture to help their team to perform at its peak.  Custom scenarios and role plays helped to identify best practices around ensuring high levels of cultural accountability, collaboration, open communication, and continuous improvement.
• Helping to Navigate Team Change
  Supervisors learned how to lead, manage, and navigate change with their team through a compelling vision for change,  a thoughtful business case for change, targeted change communication, and effective decision making.

About LSA Global 
Founded in 1995, LSA Global is the leading performance consulting, coaching, and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.