Comparing Weak and Strong Training Assessment Approaches

weak and strong training assessment approaches

There Are Big Differences Between Weak and Strong Training Assessment Approaches
We have found both weak and strong training assessment approaches during our 25+ years of designing and delivering training solutions.

What Most Companies Do
Most organizations use training assessments to identify the specific skills, knowledge, and attitudes that are most important to the people and the business. However, not all training assessment approaches are created equal.

How Weak L&D Functions Handle Training Assessments
In general, most learning and development functions provide a good sense of training priorities based upon what is most requested by the workforce. But ineffective L&D functions do not scientifically identify the critical few skills, knowledge, and attitudes that are most important to the leaders of the business or to the strategy as a whole.

An Example of a Weak Training Needs Assessment
For example, an assessment that asks managers to force-rank or prioritize training options (i.e. presentation skills versus business acumen skills) will tell you only what people think they want on a preconceived list of training options. This approach neglects the desired performance improvement or required business impact that will actually move the business forward.  While this approach is certainly well-intentioned, it usually misses the mark.

Forced Ranking
For example, after their employee engagement survey identified a greater need for employee and career development, a recent client asked employees which training options they liked best out of a list of:

  • Presentation skills
  • Communication skills
  • Problem solving skills
  • Decision making skills
  • Sales skills
  • Customer service skills
  • Strategic Thinking skills
  • Business acumen skills
  • Management skills

The Training Assessment Results
The top three with the highest ratings were communication, business acumen and management skills.  The company designed and rolled out the top three programs, but they had trouble filling the workshops.  Why?  Because employees ranked what they liked best, not what they were willing to invest their time doing compared to other priorities in a way that would be supported by their boss and the company as a whole.

In others words, the training assessment lacked context.

How Strong L&D Functions Handle Training Assessments
Effective learning and development functions do not waste time comparing various training options. They focus on identifying the critical few behavior-based skills, knowledge, and attitudes by person and by group that matter most to the:

  • Target audience
  • Their bosses
  • The leadership team

In other words, strong L&D functions ensure high levels of training relevance across the organization.  Relevant enough that each and every training initiative is supported by management because it helps the target audience achieve important company priorities.

Why This Training Approach is Effective
This relevant-driven training approach allows training assessments to effectively support behavior and performance change by:

  • Initiating the change process
  • Aligning leadership and employees
  • Pinpointing skill gaps against a proven standard
  • Customizing workshops
  • Predisposing participants
  • Guiding coaching and Individual Development Plans
  • Setting baseline metrics
  • Targeting investments
  • Determining the root cause
  • Obtaining buy-in

The Bottom Line
Ineffective L&D functions do not focus on the business and performance relevance from the point of view of their key business stakeholders.  High performance training functions ensure training is relevant to the participants, their bosses and the company as w hole.

To learn more about taking your training function to the next level and if weak and strong training assessment approaches are impacting your results, download the Top 10 Training Function Warning Signs that You May Be in Trouble

Comments are closed.

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More