Being a Good New Manager from the Start
Being a good new manager is not a matter of luck. When new managers falter, it is almost always due to a lack of management preparation and support. And often the blame belongs to the leaders who promoted them into their new role.
Leading Is Very Different than Doing
Many employees are promoted to management because of their success delivering results as an individual contributor combined with their technical expertise. But one critical ingredient is often missing – the ability to get work done through others. Too many new managers have not been taught how to effectively lead people.
Research on New Manager Effectiveness
With more than half of first-time managers reporting that they received no training when promoted, it is not surprising that up to 50% of new managers are deemed ineffective by their bosses. Additionally, Gallup estimates that managers account for at least 70% of variance in employee engagement scores across business units. The bottom line is that most new managers struggle in their new role.
Two Solid Tips to Better Prepare New Managers
Be sure you set up your new managers to succeed by:
1. Providing the Right Management Development
Don’t just look for a standard management training program, sign them up and think you’ve done your job in preparing them. While the management fundamentals are an important starting point, make sure that any new manager training focuses on the critical few management situations that make the difference between an average and extraordinary manager at your company with respect to your unique strategy and culture.
Then make sure to customize the content to each person’s specific development needs. Are they able to adapt to different communication styles? Do they know how to run effective meetings? Can they delegate tasks and hold team members accountable? Do they know the importance of setting clear expectations? These are just a few of the skills they will need to succeed at being a good new manager.
2. Provide Continued Support and Coaching
Only 1-in-5 management training participants change their on-the-job performance from management training alone. Acknowledge that there will be a learning curve and ongoing challenges. Then provide consistent feedback, coaching and support to let them know how they are doing and to provide advice on how to improve.
The Bottom Line
The effectiveness of your managers matters too much to your overall business performance to neglect the thoughtful preparation of new managers. They need targeted development opportunities early on, understanding and support as they move into their new position, and ongoing coaching so they have a chance to learn from their mistakes and continuously improve. Do not leave the process up to luck.
To learn more about being a good new manager, download The Six Management Best Practices that Make the Difference between Effective and Extraordinary
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We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.
Director of Global Recruiting
LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.
Vice President Human Resources
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.
VP of Human Resources
We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.
Vice President Human Resources
VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.
Cindee Van Vleck
Director Human Resources
Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.
Workforce Planning Bureau
LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.
Director, Software Engineering, EPG
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal. They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”
Vice President Human Resources
LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!
Director of HR
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
President and Chief Executive Office
I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.
Vice President of Human Resources
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
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