How to Give Effective Feedback as a New Manager

Graphic image shows the opposite of How to Give Effective Feedback as a New Manager

How to Give Effective Feedback as a New Manager
Giving effective feedback is a manager’s most useful tool in shaping performance and developing the team.  But don’t use the graphic above as an example.  The illustration, rather than showing how to give effective feedback as a new manager, is more an example of what NOT to do.

Five Components of Effective Feedback
If you want to know how to give effective feedback as a new manager, we recommend you start with the basics.  Overall, helpful employee feedback contains at least five components by:

  1. Demonstrating a genuine intent to support the employee’s success
  2. Encouraging the right behaviors
  3. Informing how to improve with specifics
  4. Creating a two-way discussion
  5. Having a clear purpose and benefit for the individual and the team

 

1. Demonstrating a Genuine Intent to Support the Employee’s Success
As a new manager especially, examine the intent of your feedback.  If the true intent of your feedback is to defend your own behavior, confirm your authority or to appease a third party, you are probably giving feedback for the wrong reasons.  If on the other hand, the purpose of your feedback is to help your employee reach their potential and succeed, you are probably doing the right thing for the right reasons.

When you are genuinely interested in developing your team member, they will be far more committed to listening and making an active effort to improve.  With the right intent, employee feedback does not always need to be positive.  Sometimes, negative behavior needs to be pointed out in order to make changes that are needed to be successful.

2. Encouraging the Right Behaviors
Make sure you work toward improving the behaviors that matter most…the ones that align with the business strategy and desired company culture.  If your strategy, for example, is to improve customer loyalty, focus on the performance and behaviors related to positive customer interactions…listening well, checking for accurate understanding, helping to solve customer problems, etc.

3. Informing How to Improve With Specifics
General comments like “you’re doing great” or “that did not go well” have little value in changing behavior or improving performance.  You need to call out a specific behavior and then cite examples of how it could have been handled differently and better.  Perhaps your team member was so concerned about asking the second question that they failed to listen to the answer of the first.  They may need to slow their pace, learn to really listen, and then carry the conversation forward from there.

4. Creating a Two-Way Discussion
Effective managers model the kind of open discussions you want with your team members by being sure to invite their input and suggestions on how to improve.  Starting off with a few questions to understand their perspective can set the stage for a two-way dialogue.  Often, when given the chance, employees can critique their performance quite correctly and will have good ideas on how they can practice and improve.

5. Having a Clear Purpose and Benefit for the Individual and the Team
Make sure your employees understand exactly how the improved performance will benefit both themselves and the team.  Better customer facing skills, for instance, will result in happier clients, fewer complaints and better business.  When you link the performance to beneficial impacts, the feedback is much more likely to be internalized and acted upon.

The Bottom Line
As a manager, you are responsible for creating the environment to get the most from your team.  Use constructive feedback to encourage the behaviors you want and to discourage the behaviors that go against your strategy and your culture.  The more you do it, the better the odds that your team will focus on their ability to change and grow.

To learn more about how to give effective feedback as a new manager, download 8 Reasons Why Leaders Need 360 Feedback

Comments are closed.

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More