How to Give Effective Feedback as a New Manager
Giving effective feedback is a manager’s most useful tool in shaping performance and developing the team. But don’t use the graphic above as an example. The illustration, rather than showing how to give effective feedback as a new manager, is more an example of what NOT to do.
Five Components of Effective Feedback
If you want to know how to give effective feedback as a new manager, we recommend you start with the basics. Overall, helpful employee feedback contains at least five components by:
1. Demonstrating a Genuine Intent to Support the Employee’s Success
As a new manager especially, examine the intent of your feedback. If the true intent of your feedback is to defend your own behavior, confirm your authority or to appease a third party, you are probably giving feedback for the wrong reasons. If on the other hand, the purpose of your feedback is to help your employee reach their potential and succeed, you are probably doing the right thing for the right reasons.
When you are genuinely interested in developing your team member, they will be far more committed to listening and making an active effort to improve. With the right intent, employee feedback does not always need to be positive. Sometimes, negative behavior needs to be pointed out in order to make changes that are needed to be successful.
2. Encouraging the Right Behaviors
Make sure you work toward improving the behaviors that matter most…the ones that align with the business strategy and desired company culture. If your strategy, for example, is to improve customer loyalty, focus on the performance and behaviors related to positive customer interactions…listening well, checking for accurate understanding, helping to solve customer problems, etc.
3. Informing How to Improve With Specifics
General comments like “you’re doing great” or “that did not go well” have little value in changing behavior or improving performance. You need to call out a specific behavior and then cite examples of how it could have been handled differently and better. Perhaps your team member was so concerned about asking the second question that they failed to listen to the answer of the first. They may need to slow their pace, learn to really listen, and then carry the conversation forward from there.
4. Creating a Two-Way Discussion
Effective managers model the kind of open discussions you want with your team members by being sure to invite their input and suggestions on how to improve. Starting off with a few questions to understand their perspective can set the stage for a two-way dialogue. Often, when given the chance, employees can critique their performance quite correctly and will have good ideas on how they can practice and improve.
5. Having a Clear Purpose and Benefit for the Individual and the Team
Make sure your employees understand exactly how the improved performance will benefit both themselves and the team. Better customer facing skills, for instance, will result in happier clients, fewer complaints and better business. When you link the performance to beneficial impacts, the feedback is much more likely to be internalized and acted upon.
The Bottom Line
As a manager, you are responsible for creating the environment to get the most from your team. Use constructive feedback to encourage the behaviors you want and to discourage the behaviors that go against your strategy and your culture. The more you do it, the better the odds that your team will focus on their ability to change and grow.
To learn more about how to give effective feedback as a new manager, download 8 Reasons Why Leaders Need 360 Feedback
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