Best Places to Work Management Essentials Training

Best Places to Work Management Essentials Training

“We partnered with LSA Global to help us invest in our people. LSA designed a modular and customized management curriculum that allows us to deliver top quality solutions to our managers and leaders.

We consider LSA to be our learning and development partner and our LSA consultants to be an extension of our team.”
Lisa Bruun | SVP Human Resources | Ellie Mae, Inc.

“We consistently receive outstanding feedback about the quality of LSA’s Management Essentials Training Programs. LSA always aligns their solutions to our unique culture to meet our very specific requirements.

Thank you for regularly going above and beyond!”
Anna Meyer | VP Human Resources | Intuit

Even with the recent buzz around holacracies and self-managed work teams, the number of managers, the importance of management and the investment in management development is still growing. We believe this is driven by flatter organizational structures intended to give managers wider responsibility over more employees in the hopes of decreasing costs while increasing performance, decision making and information flow.

But, according to research by McKinsey:

Nearly 70% of senior executives are only “somewhat” or “not at all satisfied” with the performance of their front-line managers.
A stunning 81% of managers reported not being satisfied with their own performance and spending more than half of their time on non-managerial tasks.

This is bad news. Bad managers make bad companies. The good news is that high performing managers make high performing companies.

According to Gallup, companies with higher performing managers realize a 48% increase in profitability, a 22% increase in productivity, a 30% increase in employee engagement, a 17% increase in customer engagement scores, and a 19% decrease in turnover.

Our people manager assessment center data and Best Places to Work research based upon over 500,000 annual employee engagement surveys, tells us that managers have a direct impact on four key metrics:

Employee performance
Employee engagement
Employee retention
Employee relations

Based on Best Places to Work research with over 70,000 organizations and over 20 years of working with managers and their teams, our customized and highly experiential Management Essentials Training workshop uses small learning teams to help first-level managers improve those four management success metrics.

Our Proven 5-Step Methodology

1. Proprietary Best Places to Work Research-Backed Management Essentials Assessment.
The online management assessment measures manager best practices with the highest correlation to manager effectiveness based upon data over 12 years, from 5 million surveys, and over 70,000 organizations.

The results of the survey combined with interviews and what matters most for your unique situation drive the workshop design.

2. One-to-Three-day Experiential Best Places to Work Management Essentials Training Workshop
Managers learn-by-doing in small teams led by an experienced master facilitator-coach. Each participant has an opportunity to lead the team and to identify relevant actions that apply on-the-job.

Participants’ insights, enhanced by practical management tools, targeted feedback, and peer coaching become pragmatic management strategies that can transfer directly back to the work environment.

Our Proven 5-Step Methodology – cont.

Example core modules include:

Alignment with Goals
How managers create strong alignment. An employee may have their oar in the water, but do they know what direction the ship is headed? And if so, do they understand how their oar can move the ship toward its goal?
Feeling Valued
How managers improve perceptions about the organization’s commitment to its people. Whether an employee feels valued is highly correlated with their level of engagement and productivity.
Individual Contribution
How managers help employees to consistently think about ways to do their jobs better and how to effectively reward and recognize employees for doing so.
Manager Effectiveness
How managers perform their jobs, earn respect, and help their direct reports progress and develop.
Retention Risk
How managers impact an employee’s intent to stay with the organization and be an organizational advocate.
Team Effectiveness
How managers help ensure employees can count on their coworkers to go the extra mile and consistently produce quality work.
Trust in Managers
How managers create trust through character and competence.

3. Best Places to Work Management Action Plan
A rigorous and actionable plan is developed and reviewed at the end of the seminar and becomes the basis for the follow-up coaching. Each participant walks away with goals and accountabilities plus a detailed action plan that has been tested with organizational peers and the executive facilitator.

4. Best Places to Work Performance Coaching
We believe that learning is a process. Participants are scheduled into team teleconferences two weeks and two months after the seminar to discuss insights and implementation of their action plans. For additional support, individual one-on-one performance coaching is available for a period of six months.

5. Best Places to Work Resurvey and Coaching
Eight to ten months after the seminar, resurveys are used to get feedback on workshop participants’ perceived efforts to improve across those Best Places to Work manager best practices with the highest correlation to manager effectiveness.

The follow-up data is reviewed in order to reinforce improvements and identify areas for further progress and on-going coaching.

Target Audience
First-level people managers and supervisors who want to improve employee performance, engagement, and retention in organizations who want to create one of the Best Places to Work.

To learn more about how to lift the performance of your people managers, please contact us.

Related Information

Our company engaged LSA to do a specialized business presentation skills and a “train the trainer” program.

They outdid our exceptionally high standards.

The upfront work to interview key members and customize everything to our unique situation made all the difference. Thanks to everyone!

Frank Abbott
Chief Financial Officer

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling our leaders, managers, and teams to concentrate on driving more business.

Thank you!

Terry Wassman
VP of Human Resources

LSA understands our business, has deep expertise in content areas, and customizes their approach to deliver great results.

The facilitator was extremely knowledgeable about working virtually across cultures. The passion, practices, and tools made the session interesting, fun, and highly valuable.

I highly recommend LSA Global to any company that has global partners or offices.

Glenn McGillivray
Human Resources Business Partner

LSA has been a tremendous asset at my current company and my past company.

As an HR leader, I am always looking for ways to find external resources that can provide impactful leadership and management development expertise. LSA consistently does that for me.

The tools and practices are crisp, business relevant, and easy to apply on the job.

Ken Boehm
VP of Human Resources

We turned to LSA to help us custom design and deliver a action leadership and management development curriculum to help drive performance across the company.

They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions. Thank you!

Sally Buchannan
VP Human Resources

We turned to LSA to help us custom design and deliver a management development solution to help drive performance. They have done an excellent job diagnosing the business situation, designing a leadership approach that fits our culture, and delivering a first class solution with the support systems necessary to make a real difference.

I recommend LSA Global to anyone looking for real results.

Sally Buchannan
VP Human Resources

LSA has become the gold standard for team building and management training programs at Genomic Health!

I have not found companies that come close to their level of customization, impact, expertise, and experience.

Emily Couey
Director of Human Resources

We have been very pleased with the high quality management development programs that LSA Global has designed and delivered to meet our unique needs.

They have world class facilitators and the knowledge gained by our management team has been put into practice very quickly.

LSA consistently delivers excellent results and receives exceptional feedback. I highly recommend them to anyone looking to improve management capabilities.

Cindee Van Vleck
Director Human Resources

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.

Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

Understanding and conforming to legal compliance was very important to our company.

LSA’s interactive program for our managers was top-notch. It was tailored to our needs, aligned with our policies, and met all federal and state legal requirements.

I would highly recommend LSA Global.

Kelly Warren, SPHR
Director, HR & Compliance

We turned to LSA to customize and deliver a leadership solution to meet our unique needs.

LSA delivered the exact top quality solution that we wanted. I’d recommend LSA Global to any company looking for a best-in-class management training and consulting partner that always focuses on what matters most to your people AND your business.

Kortney Riddle
HR Manager

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives.

We were very pleased with the results from working with LSA Global to design and facilitate a custom management training program for our events management team focused on decision making and delegation.

LSA demonstrated responsiveness, flexibility, and a highly innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

LSA exceeded all my expectations.

We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.

We were able to design a highly focused and relevant management training course that fit our unique needs.

Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.

Mitch Mandich
CEO

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

They really focus on helping us succeed in any way they can and definitely lifted up our leadership and management development capabilities.

Mike Normant
Learning & Development

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising