Best Places to Work Management Essentials Training

Best Places to Work Management Essentials Training

“We partnered with LSA Global to help us invest in our people. LSA designed a modular and customized management curriculum that allows us to deliver top quality solutions to our managers and leaders.

We consider LSA to be our learning and development partner and our LSA consultants to be an extension of our team.”
Lisa Bruun | SVP Human Resources | Ellie Mae, Inc.

“We consistently receive outstanding feedback about the quality of LSA’s Management Essentials Training Programs. LSA always aligns their solutions to our unique culture to meet our very specific requirements.

Thank you for regularly going above and beyond!”
Anna Meyer | VP Human Resources | Intuit

Even with the recent buzz around holacracies and self-managed work teams, the number of managers, the importance of management and the investment in management development is still growing. We believe this is driven by flatter organizational structures intended to give managers wider responsibility over more employees in the hopes of decreasing costs while increasing performance, decision making and information flow.

But, according to research by McKinsey:

Nearly 70% of senior executives are only “somewhat” or “not at all satisfied” with the performance of their front-line managers.
A stunning 81% of managers reported not being satisfied with their own performance and spending more than half of their time on non-managerial tasks.

This is bad news. Bad managers make bad companies. The good news is that high performing managers make high performing companies.

According to Gallup, companies with higher performing managers realize a 48% increase in profitability, a 22% increase in productivity, a 30% increase in employee engagement, a 17% increase in customer engagement scores, and a 19% decrease in turnover.

Our people manager assessment center data and Best Places to Work research based upon over 500,000 annual employee engagement surveys, tells us that managers have a direct impact on four key metrics:

Employee performance
Employee engagement
Employee retention
Employee relations

Based on Best Places to Work research with over 70,000 organizations and over 20 years of working with managers and their teams, our customized and highly experiential Management Essentials Training workshop uses small learning teams to help first-level managers improve those four management success metrics.

Our Proven 5-Step Methodology

1. Proprietary Best Places to Work Research-Backed Management Essentials Assessment.
The online management assessment measures manager best practices with the highest correlation to manager effectiveness based upon data over 12 years, from 5 million surveys, and over 70,000 organizations.

The results of the survey combined with interviews and what matters most for your unique situation drive the workshop design.

2. One-to-Three-day Experiential Best Places to Work Management Essentials Training Workshop
Managers learn-by-doing in small teams led by an experienced master facilitator-coach. Each participant has an opportunity to lead the team and to identify relevant actions that apply on-the-job.

Participants’ insights, enhanced by practical management tools, targeted feedback, and peer coaching become pragmatic management strategies that can transfer directly back to the work environment.

Our Proven 5-Step Methodology – cont.

Example core modules include:

Alignment with Goals
How managers create strong alignment. An employee may have their oar in the water, but do they know what direction the ship is headed? And if so, do they understand how their oar can move the ship toward its goal?
Feeling Valued
How managers improve perceptions about the organization’s commitment to its people. Whether an employee feels valued is highly correlated with their level of engagement and productivity.
Individual Contribution
How managers help employees to consistently think about ways to do their jobs better and how to effectively reward and recognize employees for doing so.
Manager Effectiveness
How managers perform their jobs, earn respect, and help their direct reports progress and develop.
Retention Risk
How managers impact an employee’s intent to stay with the organization and be an organizational advocate.
Team Effectiveness
How managers help ensure employees can count on their coworkers to go the extra mile and consistently produce quality work.
Trust in Managers
How managers create trust through character and competence.

3. Best Places to Work Management Action Plan
A rigorous and actionable plan is developed and reviewed at the end of the seminar and becomes the basis for the follow-up coaching. Each participant walks away with goals and accountabilities plus a detailed action plan that has been tested with organizational peers and the executive facilitator.

4. Best Places to Work Performance Coaching
We believe that learning is a process. Participants are scheduled into team teleconferences two weeks and two months after the seminar to discuss insights and implementation of their action plans. For additional support, individual one-on-one performance coaching is available for a period of six months.

5. Best Places to Work Resurvey and Coaching
Eight to ten months after the seminar, resurveys are used to get feedback on workshop participants’ perceived efforts to improve across those Best Places to Work manager best practices with the highest correlation to manager effectiveness.

The follow-up data is reviewed in order to reinforce improvements and identify areas for further progress and on-going coaching.

Target Audience
First-level people managers and supervisors who want to improve employee performance, engagement, and retention in organizations who want to create one of the Best Places to Work.

To learn more about how to lift the performance of your people managers, please contact us.

Related Information

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.

Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

I had been working with LSA for many years across a few different companies.

Currently, I’m with a company who hadn’t done much new manager training. LSA designed and delivered exactly what we needed at this stage in our life cycle.

Our managers are excited, talking in the halls about the great experience, and applying what they learned.

LSA makes things easy and practical for us. Thank you!

Phyllis Moracco
HR Director

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise we needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling our leaders, managers, and teams to concentrate on driving more business.

Thank you!

Terry Wassman
VP of Human Resources

We have been very pleased with the high quality management development programs that LSA Global has designed and delivered to meet our unique needs.

They have world class facilitators and the knowledge gained by our management team has been put into practice very quickly.

LSA consistently delivers excellent results and receives exceptional feedback. I highly recommend them to anyone looking to improve management capabilities.

Cindee Van Vleck
Director Human Resources

We gave LSA a very short deadline to customize an important management training program to meet our unique requirements.

Their facilitator was excellent, an expert in the subject matter, and very credible with our teams.

The targeted design provided practical and valuable information and skills that our managers truly needed.

I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

They really focus on helping us succeed in any way they can and definitely lifted up our leadership and management development capabilities.

Mike Normant
Learning & Development

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They were very flexible in meeting our specific needs.

LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

I appreciate that each management development program is preceded by a thorough training needs assessment of the participants that informs a design to fit the specific parameters and needs of the group.

The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course.

Courses can be delivered in-person or virtually.

Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

Terri Wright-Scheer
Vice President Human Resources

We turned to LSA to customize and deliver a leadership solution to meet our unique needs.

LSA delivered the exact top quality solution that we wanted. I’d recommend LSA Global to any company looking for a best-in-class management training and consulting partner that always focuses on what matters most to your people AND your business.

Kortney Riddle
HR Manager