How to Communicate Better as a New Manager

A cartoon of a boardroom with a cat how to communicate better as a new manager

New supervisors who know how to communicate better as a new manager have higher performing teams and increased levels of employee engagement.

New manager training experts know that great managers are great communicators.  If you are a new manager who really wants to succeed, take a look at the leaders you admire. Chances are that what they all have in common is that they are great communicators…no hissing allowed.

When you take on the responsibility of leading a new team, one of your most critical tasks is to begin building relationships. For these relationships to develop in a positive way so that you earn respect and trust as a leader, you need to know how to communicate effectively. Here are some tips on how to communicate better as a new manager:

  1. Be authentic
    Yes, management may be new for you and a promotion from your former status as an individual contributor. But don’t let it go to your head. Remain who you are at the core. Stick to your values. The best new leaders find their own voice and have the courage to use it. You are not “above” others. You are now in a position to have them rally around you. Few will follow a leader who behaves falsely.
  2. Listen well
    Ask your questions then actively listen to the responses. If you truly want to get to know someone, they should do more of the talking than you. When you are fully present, your team members will feel heard and understood. Good listening is more than half of what it takes to be a good communicator and new manager.
  3. Show that you care
    Make a genuine effort to get to know your team members on an individual basis. Learn what they like to do, what they aspire to, where they need support, and how they understand their role on the team. And then when you have a sense of what matters to them professionally, try to get to know how they spend their personal time. Find some common interests so you can relate on a human level, not just boss to follower.
  4. Adapt to the situation as needed
    Recognize that everyone has a preferred style of communication. Be flexible in your management and communication style so you can more effectively reach the different members of your team. The best leaders and communicators customize their style to match their followers.
  5. Be vulnerable and use a bit of humor
    Don’t pretend to know it all. When you make a mistake or find you are not the expert in the room, admit it. Ask for help. When you model that mistakes or ignorance are just stepping stones to learning, you teach your team members that continuous learning is a value that matters. And, when you can, inject some humor into the process. Laughing together builds bridges that an over-serious demeanor cannot.

To learn more about how to communicate better as a new manager, download our New Manager Toolkit

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Thoratec

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

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Frank J. Kuypers
Business Development Manager

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

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Senior Marketing Manager

Samsung

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

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