Situation
This $12 billion Fortune 500 industrial manufacturing leader with offices in over 60 countries started a broad initiative to grow revenue, create operational excellence and build a winning culture. One of their key success metrics identified for the initiative was increased employee engagement. As part of the strategic, they ran an employee engagement survey and implemented broad actions across the company based upon the results.
Complications
Objective
Raise overall employee engagement scores by at least 2 points.
Approach
After four years of little progress, the senior leadership team decided to hold managers accountable for demonstrating authentic leadership and driving engagement locally. This new approach included making sure that leaders at all levels are accountable for doing the right things to manage performance, communicate important messages, and to develop and reward their people, being role models for the values of the organization and for their teams and hitting specific metrics against business outcomes and key behaviors / leadership competencies throughout the performance management and leadership review cycles.
Additionally, the company created seven overarching engagement guiding principles to consistently drive the initiative forward across the globe:
Solution
In support of the seven guiding engagement principles, the company developed a comprehensive Employee Engagement strategy focused on enterprise and business-led activities with a constant emphasis on two-way communication and continuous improvement.
Results
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