LSA Transfer of Training™ Methodology

From learning objectives to performance and business results.

A proven approach to transfer training.

“We engaged LSA Global to help facilitate a group of L&D professionals (a challenge in and of itself) around a curriculum redesign we were embarking on. Not only did LSA provide masterful facilitation, but he consistently grounded and connected our thinking back to business relevance and impact, providing a powerful and meaningful foundation for us to work from. The results were innovative, thought provoking and exciting – exactly what we needed. I can’t thank them enough.”

Amanda Garrett | Associate Director, Learning & Development | Gilead Sciences

We define Transfer of Training™ as the process by which you ensure that the desired knowledge, skills, and attitudes transfer from the simulated workshop environment to predefined on-the-job behavior and performance change.  Ideally, this change should be directly linked to key business initiatives or objectives.

Our experience and research tell us that most training initiatives consistently fall short for two reasons:

  1. They are not fully implemented or executed.
  2. They do not show measurable improvements in performance or in business results.

 

These two factors have rightfully created ambiguity and cynicism around training as a strategic investment. After all, why would an organization want to invest in processes without clearly understanding how the Transfer of Training will take place and impact their business? There are clearly some disconnects between learning and results.

While many companies philosophically believe in “investing in people” through skill building, most are content with allowing the results to “take care of themselves.” The probability of this approach succeeding and having a tangible business impact is slim. We believe that every learning investment must be managed appropriately if you expect a benefit. Without managing the learning process to ensure that training transfers into performance and results, there may be little or no benefit for either the individual or the company.

For organizations and employees to ensure the Transfer of Training™, they must connect two common “disconnects” that occur between learning and business results.

  1. Alignment: Begin with the business objectives in mind
    The first disconnect is one of adoption. Adoption is the linchpin between Learning (level II) and Application (Level III). While many are improving their ability to ensure that participants can exhibit specific skills in a training environment, few do what it takes to ensure that those skills will be transferred and applied on-the-job. This Adoption Disconnectinhibits learning from turning into performance.While improving key skills, knowledge, and abilities may provide some benefit to the individual, experience tells us that it is only truly valuable to onsite, remote and virtual teams or the organization if those skills are transferred to on-the-job performance. This means that organizations must invest in and plan for what happens before, during and after their learning interventions in order to improve organizational development and performance. Otherwise, the Transfer of Training™ will not occur.
  2. Adoption: Support individuals and teams through the Transfer of Training™
    The second disconnect is one of alignment. This is the key connection between Application (Level III) and Results (Level IV). Even if training participants are able to apply new skills and change their on-the-job performance, success is unsatisfactory if the new performance results are not aligned with what the business is trying to accomplish.While this may sound obvious, we continue to find organizations that press ahead with learning and development initiatives that have no clear link to business priorities.This usually occurs due to a lack of rigor in analyzing business priorities, performance objectives, and root causes as part of the design phase for a training initiative. This lack of alignment and adoption is exactly what causes training, and often Human Resources, to be out of step with the critical initiatives of a business.We believe this lack of alignment is also behind the recent trend toward increased learning analytics and the desire to more effectively measure the return on human capital. In our conversations with Executives, Human Resource Professionals, Line and New Managers, they tell us that they need to properly assess and measure learning initiatives to justify budgets, approaches, and opportunity costs. We believe, however, that most companies would be better served by focusing their resources not on measuring, but on communication, managing and fully implementing their learning initiatives in alignment with their key strategic priorities.With this approach, the Transfer of Training becomes not only valuable, but necessary.

To learn more, please review our Recent Whitepaper

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Jim Elliott
Senior Marketing Manager

Samsung

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

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Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

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Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

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We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

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I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

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On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

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SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

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I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

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I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

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LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

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LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

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LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

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I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

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