LSA Global Delivers Customized Management Training for Services Organization

Redwood Shores, CA – LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a Customized Management Training for a Services Organization focused on educating, innovating, and inspiring their key stakeholders to perform at their peak.  The Management Development program results were:

• 96.6% Job Relevance
• 99.2% Satisfaction
• 146% Knowledge Gain
• 97.1% Net Promoter Score

This services organization serves over 150,000 customers and has four strategic pillars to (1) Provide Exemplary Support and Service, (2) Develop Top Notch Talent, (3) Increase Diversity, Equity, and Inclusion, and (4) Improve Client Outcomes.  Based upon People Manager Assessment Center data and New Manager Training Best Practices, the highly customized action learning leadership development program focused on:

• Creating a Shared Purpose and Direction
  After discussing and understanding the organizational strategic priorities, managers composed individual purpose statements and learned how to co-create a team charter that aligned with individual and organizational ambitions.  Discussions included the importance of having a clear line of sight, well-defined SMART goals, and strategy success metrics to focus and align their team’s contributions.
• Making Effective Decisions
  The decision making training modules focused on how to make effective decisions without enough information while under intense time pressure — all while getting buy-in and securing commitment from a diverse set of key stakeholders who typically work in silos.
• Navigating Organizational  Change
  Based upon change management consulting best practices, managers learned how to lead change, communicate change, manage conflict, and encourage team resilience.
• Creating a Culture of Accountability
  Managers learned how to set high performance expectations, have transparent and accountable conversations, and encourage open and honest feedback.

About LSA Global
Founded in 1995, LSA Global is the leading performance consulting, coaching, and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.