Change Navigation Series: Leading and Managing Change

Change Management Training Programs

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“The change management training and the facilitator were excellent. The virtual change workshops really hit the mark because they were completely customized for our unique change initiative and culture. I know I learned how to be a better change leader and I will apply lessons learned on all initiatives going forward.

The workshops also really opened the eyes of our change champions who are eager to apply the change tools.”

Colleen Bell | EVP, Operations & Chief Fiduciary Service Officer | Cambridge Investment Research

Description
Developed by pioneers and thought leaders in the field of change management over the past 25 years, our Change Navigation Series has three core modules that target skill development for leaders tasked with driving large scale organizational initiatives and individual contributors experiencing change and turbulence.

While each change training module is customized to the specific needs of an organization, they are all designed from the same underlying change methodologies and frameworks to foster coherence and a common language to get results.

Change Management Training Program Modules

  • Leading Change
  • Leading Organizational Resiliency
  • Mastering Organizational Resiliency

We continue to evolve new models and methodologies based on changing socioeconomic conditions and factors. Our original model, the Transition Curve, remains a foundational component of our change methodology.

With the introduction of the 5 Lenses of Change Leadership, we honed our focus on the five areas of requisite leadership competence that are required for successful organizational change to occur.

Change Module 1: Leading Change

Description
Leading Change is designed for executives, leaders, or managers who must effectively guide others through the process of change.  It is ideal for organizations that are experiencing major or ongoing change and wish to engage and empower their people to get results.  Leading Change is a comprehensive exploration of the critical change leadership skills and tools to garner genuine commitment to change.

Participants use a framework for designing and implementing change initiatives called the 5 Lenses of Change Leadership.  These lenses focus leaders on change through the perspectives of relationships, culture, stakeholders, structure, and information and are directly related to the primary reasons that change efforts fail.

The systemic approach to change management training enables leaders to better guide their group through a transition, avoid unexpected pitfalls, and more quickly realize the business objectives of the change initiative.

Learning Objectives
Leading Change provides an action-focused orientation for navigating complex change that helps managers gain genuine commitment. The program is especially relevant during times of restructuring, rapid growth, mergers and acquisitions.

Designed to be run between four hours and two days, participants will:

  • Learn to quickly locate others in the individual change process and appropriately intervene.
  • Gain skill at dealing with people’s nonproductive resistance to change.
  • Understand the five key lenses for leading change.
  • Develop an effective communication strategy.
  • Identify key stake holders and build their commitment to change.
  • Define the information and feedback required to measure success at the individual, team, and organizational level.
  • Create an effective action plan for guiding their group / organization through change.

Change Module 2: Leading Organizational Resiliency

Description
With change a constant in today’s corporate world, even carefully crafted formulas for strategic success are short-lived; competitors are apt to copy them in order to gain an advantage over another organization. Companies need to be proactive through ongoing assessment and readjustment of structures, teams and processes so they can quickly react to the ever changing marketplace.

Today’s leaders understand that to remain competitive they need to be flexible. It is not a matter of fixing something that is not working. They need to be able to re-configure the organization to be ready for unexpected opportunities. This means that they challenge and take advantage of the skills of their workforce and support ongoing learning and development.

Learning Objectives
This change management training module provides tools for leaders to evaluate their organization in its current state and, if appropriate, reconfigure it to accomplish strategic goals and address the needs of their customers.  The program’s length can be from four hours to a full two days. At the end of the workshop, learners will:

  • Understand organizational design – the ideas and principles behind the theory
  • Evaluate the effectiveness of their current organizational structure
  • Describe and analyze any gaps in the organizational design
  • Be familiar with both process- and structural-based concepts
  • Understand the processes and linkages that support the desired organizational structure
  • Clearly articulate responsibilities, roles and ownership
  • Plan how to implement the changes needed to improve performance management
  • Apply the process of design-change


Change Module 3: Mastering Organizational Resiliency

Description
Mastering Organizational Resiliency is designed for employees who are living through either major or ongoing change at work.  Workshop participants are introduced to the different stages of change, and then they have opportunities to practice newly learned skills that will help them assess the change and experience it in a more productive and healthy manner.

Models such as the Transition Curve and  the Skill Development Model are taught so participants gain insights into their responses to change and are able to develop actions that will guide them forward. The change models depict the process that everyone follows during change and provide the skills required to navigate change successfully.

Learning Objectives
This Change Module is designed for individual contributors experiencing change.  The program can run from four hours to a full two days. Program learners will be able to:

  • Understand what drives the organization’s change
  • Identify at which stage they are in the Transition Curve model
  • Recognize and articulate how they feel about the change
  • Relinquish the losses that may be an outcome of change
  • Enlarge their support network
  • Take actions that are within their control
  • Reframe attitudes and beliefs in a way that will support the change
  • Identify personal skills that bring value to the company
  • Design an action plan for moving through the process more speedily

To speak with an LSA Expert and learn about change management training program customization and delivery options onsite at your company, please contact us.

Related Information

LSA consistently delivers for me and my team.  Recently they demonstrated the criticality for executives to look beyond current ethics topics and focus on applying fundamental values in everything they do to demonstrate true leadership. They successfully delivered in two hours what most leadership development facilitators would spend an entire day trying to communicate.

Nick Voyvodich, SPHR
HR Manager

Fujitsu

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor. In fact, the focus on clear business outcomes and real life circumstances challenged me to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

Ovid

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

LSA is an excellent training outsource partner! They listen to our needs, are responsive and work at a pace that keeps up with ours. We have found LSA to bring strategic and innovative solutions to meet our business problems by partnering effectively with our staff. I consider them to be an external extension of our team.

Wendy Chinn
Sr. Director, Global Sales Enablement

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.  Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent. I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward. As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success. This is exactly what we needed to get to the next level.

Matt Britton
CEO

After a difficult search to find a partner that could address a very specific leadership development need, we chose LSA Global. They were responsive to our needs and created a solution that we continue to see results from. It is nice to know we have access to their expertise with a simple phone call.

Valerie Blackburn
Director of Business Operations

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

I continue to be impressed by the level of depth and breadth of expertise, leadership development, and management development that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.

Sally Buchannan
VP Human Resources

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.” I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training, Employee Engagement and Instructional Design. They have consistently met or exceeded my (very) high expectations and are always responsive to my needs.

Mike Normant
Senior Director, Training & Development

Service Source

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders. We consider LSA to be our trusted learning and development partner and a valued extension of our team.

Lisa Bruun
SVP Human Resources

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