Building a High Performance Culture

BUILDING A HIGH PERFORMANCE CULTURE

How Leaders Create a High Performance Culture

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A High Performance Culture Matters

“Thank you for a unique and great approach to building a high performance culture. The facilitator was brilliant. It will help us to create even higher performance now that we all know what matters most.  It really opened our eyes about a different way to lead.”
Simon Jefferson | Managing Director | AKQA

“LSA Global really shifted our perspective about strategic clarity and organizational culture.  The 3 C’s approach to workplace culture is very practical and really helps executive teams – even skeptical ones — ensure that your culture is healthy, high performing, and aligned with your strategy.”
Amy Cappellanti-Wolf | CHRO | Symantec

“The high performance culture approach combined with the strategy and executive coaching work helped us to grow revenue by 48%, increase profits by 10%, and close more than 50% of our deals over the last 12 months.

Aligning our strategy, culture, and talent is making all the difference. Thank you LSA!”
Laurie Sewell | President & CEO | Servicon Systems

Given your unique strategy, goals, and circumstances, how do you maximize organizational performance in a way that is sustainable for both your business and your people?

Many leaders still view workplace culture as something intangible or “soft.”

The evidence suggests otherwise.

Culture has a direct and measurable impact on business performance. When culture is unhealthy, misaligned, or left unmanaged, it becomes a barrier to execution. When it is aligned with strategy, it becomes a powerful competitive advantage.

Research from Harvard found that organizational culture can account for up to 50% of the performance difference between companies operating in the same industry. Similarly, our organizational alignment research found that workplace culture explains 40% of the difference between high- and low-performing teams across critical business outcomes, including:

  • Revenue growth
  • Profitability
  • Leadership effectiveness
  • Employee engagement
  • Customer loyalty

We define workplace culture as how and why work gets done every day. It is reflected in the beliefs, behaviors, decisions, and norms that shape performance across the organization.

The good news is that culture is not mysterious. It can be measured, understood, and intentionally shaped. Experienced leaders recognize that strategy succeeds or fails through culture. Even the best strategy will struggle if the culture does not support it.

Every organization has a culture — either by design or by default. Regardless of how it developed, culture influences performance. Strong cultures can accelerate results, while strong but misaligned cultures can undermine them.

With countless theories, frameworks, and consulting approaches available, it is easy for leaders to become overwhelmed. Many organizations invest significant time and resources in initiatives that generate activity but fail to produce meaningful business impact.

Our clients value our research-based, practical, and results-oriented approach because it provides clarity, focus, and measurable business outcomes.

Rather than pursuing culture change for its own sake, we help leaders build cultures that directly support both short- and long-term business strategy and performance.

High Performance Culture: How to Build a Workplace That Drives Results

Organizations typically pursue a High Performance Culture initiative when they need to:

  • Ensure their culture supports and reinforces performance expectations
  • Remove cultural barriers that are slowing strategy execution
  • Align workplace culture with business and talent strategies
  • Achieve ambitious goals without increasing employee resentment or disengagement
  • Strengthen accountability and ownership across teams
  • Increase motivation, commitment, and discretionary effort
  • Improve organizational health while driving business results

Our Proven Four-Step Approach
Once your business strategy is clear enough, we customize a practical approach based on your organization’s specific needs and circumstances.

  1. Assess Your Current Culture
    A culture assessment provides a clear understanding of how work currently gets done and identifies the factors helping or hindering strategy execution.

    Typical insights include:

    —  Organizational health indicators
    —  Cultural strengths to leverage
    —  Cultural weaknesses to address
    —  Areas of alignment and misalignment with strategy
    —  Key performance accelerators and inhibitors
    —  Relevant benchmark comparisons
  2. Identify the Critical Cultural Priorities
    Using the assessment findings, leaders align on the critical few cultural shifts that will have the greatest impact on performance, engagement, and execution.
  3. Execute the Key Cultural Actions
    We help leaders implement targeted cultural changes that fit their strategy, business realities, and workforce needs.
  4. Measure Progress and Sustain Improvement
    Results are monitored over time to evaluate progress, reinforce desired behaviors, and identify opportunities for continued improvement.

A high-performance culture does not happen by accident. It is intentionally built, reinforced, and aligned with what matters most. Organizations that get culture right create an environment where people perform at their best and strategy turns into results.

If you would like to learn how leading organizations have used workplace culture to improve performance, accelerate execution, and achieve measurable business outcomes, contact us.

Related Information

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

I can’t emphasize enough what a huge shift you helped to create for us as an organization. Thanks again for your change management consulting help and guidance.

The clarity, practicality, focus, and accountability are exactly what we needed to make this strategy and major transformation a success from a hearts and minds perspective.

Cris Alvarez
VP Corporate Strategy

LSA Global Cambridge Investment Research Financial Services Client

The experiential New Employee Orientation was an incredible success for 2,500+ new hires over 4 years spread across the globe.

LSA partnered with us to create an innovative solution on very short notice and added a huge amount of value.

We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture and growth strategy.

Even our executives and experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

We highly value the relationship we have with LSA Global.

I highly recommend LSA to anyone who is looking to strategically, practically, and fundamentally improve individual and organizational effectiveness in a way that makes sense for their unique culture and strategy.

Laura Dominguez
Director of Human Resources

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

Thanks a million for the great strategy and cultural alignment session for our global leadership team.

Your experience and patience to expertly deal with the inherent and complex challenges between business units uncovered many hidden truths that created a great roadmap for us to move forward as a unified leadership team.

I recommend LSA to any leader looking to shape and align organizational culture.

Juan Plaza
Geospatial Sales Manager, Latin America

Trimble

We looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique high performance culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting, and performance management.

We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.

The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

Trimble

LSA Global really shifted our perspective about strategic clarity and organizational culture.

The 3 C’s approach to workplace culture is very practical and really helps executive teams — even skeptical ones — ensure that your culture is healthy, high performing, and aligned.

Amy Cappellanti-Wolf
Chief Human Resources Officer

Symantec_LSA_Global_250x200

It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

FAQs

It is a workplace where the performance environment is purposefully designed to create peak levels of employee performance and engagement in a way that is aligned with strategic priorities.

Through strategic clarity, leadership and cultural alignment, accountability, transparency, commitment, and consistency of rewards and consequences.

Measurable increases in strategy execution speed and quality, revenue and profit growth,customer loyalty and retention, leadership effectiveness, employee engagement and retention.

Leaders drive culture through clear, consistent, and aligned behaviors and expectations.

Resistance to change, functional silos, lack of strategic leadership alignment and commitment.

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