Misaligned Culture – 7 Danger Signs to Pay Attention To

A red danger warns of a misaligned culture

Do You Have a Misaligned Culture?
Successful organizations thrive on alignment. Their culture, their strategy and their talent are all in ordered harmony. If any of these three pillars of success are askew, there is performance danger ahead.

What Happens when There Is a Misaligned Culture
Our organizational alignment research found that strategic clarity accounts for 31% of the difference between high and low performing organizations.  When there is a breach in the corporate culture, the entire company suffers. Just think of Volkswagen’s culture with their emissions fraud or Wells Fargo’s sales culture with their fake account scandal.

The lawsuits and the stain on their reputations will continue for years.

Seven Danger Signs of a Misaligned Culture
While the majority of executives know workplace culture is extremely important to the performance of their organization, too many believe their culture is a barrier to executing their growth plans.  Here are seven warning signs that you may have a misaligned culture:

1.  Leadership Does Not Model the Desired Culture
Workplace culture begins at the top. If the CEO is out of sync with the desired culture, employees will notice. Employees tend to adopt behaviors that are successful, modeled and rewarded.

2.  Senior Executives Are Inaccessible
When employees feel out of touch with business leaders either because leaders are unapproachable or too alike in their thinking, a positive organizational culture is hard to sustain. Openness and diversity add richness to solving problems, making decisions and forging new ground.

3.  No Clear Cultural Link to Business Strategy
Strategy and culture, along with talent, are dependent upon one another. For example, a traditional, hierarchical culture cannot support an innovative, no-holds-barred strategy. Be clear about where you’re headed and how employees need to behave to get you there.

4.  Behavioral Expectations Are Murky
If employees don’t understand what behaviors are expected and desired, how can they be blamed for behaving in a way that doesn’t fit? Make sure you talk about your desired culture frequently and that all employees are clear about how they are to act on the job day-to-day.

5.  Employee Engagement Is Low
Employee engagement should be regularly measured. If your employee engagement scores are below industry standards, you need to identify what is wrong.

6.  Lack of Rewards and Recognition for Behaving “Right”
If there is no encouragement for doing the right things the right way, employees are apt to make less of an effort to follow the desired company culture. Find a way to recognize and reward employees who exemplify the desired culture. Others will follow.

7.  The Customer Is Not Well Understood
Have you identified your target customers? Have you checked how satisfied they are? It is far easier to grow existing business than to attract and win new customers. Check out the customer process from beginning to end. You will learn what to do to delight them and these actions will strengthen your competitive edge.

The Bottom Line
Smart leaders know strategy must go through culture to be fully executed.  High performing companies make sure they do not have a misaligned culture.

To learn more about creating an aligned and high performance culture, download 3 Levels of a High Performance Culture

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Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

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