What To Do as a New Manager When You Don’t Know What To Do

The shift from being an individual contributor to taking on the role of manager is huge. And very few are well prepared to succeed without a lot of training and support.

Even experienced managers stumble and fail as leaders. Management can be daunting! But there are steps you can take that will minimize mistakes and maximize your performance and that of your team. And those steps are the same for new managers who are in over their head and for leaders who have been leading for a while but somewhat incompetently.

For Struggling Leaders
First for those who wonder if the problems their organization is facing are par for the course or if they as managers are at fault, here are the kinds of questions you should ask yourself:

  • Is everyone around you running in different directions and apparently very busy but accomplishing little? If so, they lack the focus and purpose a good leader can inspire in them.
  • Do you only take action when you have consensus? It’s best when the team agrees but it’s not necessary. Good leaders listen to the ideas and advice of their team, make a decision that seems best to them, and then act upon it. That’s called being decisive and leading.
  • Are you always shifting goals and timelines for yourself and others? When there’s a lack of accountability, performance suffers. When you put a stake in the ground, hold yourself and your employees accountable for achieving the objective. Sure there are times when you don’t make the numbers as you had hoped and predicted…but there should be a good reason and you should have had plenty of warning.
  • Have you become too often the bearer of bad news to your stakeholders and customers and find yourself blaming others? Clearly something is wrong. Either you have committed to impossible goals or you and your team are incapable of achieving the possible. Good leaders know the difference, take corrective action, and accept the blame for failure.

For New Managers
At some point you will be asked to tackle a project for which you have no experience…at all. You panic with the fear that your incompetence will be obvious and the cause of your eventual firing. But take a moment to breathe and consider a better way to handle the challenge.

The answer for both? Get help from experts!
Know what you do not know and find someone who is willing and able to help you. In fact, you should never go it alone. When you do, you miss an opportunity to learn better ways to manage and lead.

There is never a good reason to charge forward on your own when you don’t know where you’re going. Even the best leaders value expert advice from others.  Quality, relevant, results-oriented new manager training can be a first step especially for new managers. Then you need to show some vulnerability in admitting where you need help. Find someone who has tackled similar challenges before and will guide you. Someday, as you gain in experience as a manager and broaden your knowledge, you may well be the one who is asked for a hand-up!

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Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

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I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

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HR Director

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

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Vice President of Human Resources

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

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HR Manager

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Kim Silva, CFO

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Director, Human Resources

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VP of Human Resources

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

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Director Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

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Human Resources Business Partner

Intuit

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

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Chief Financial Officer

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Vice President, Worldwide Human Resources

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

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CEO

Edify

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

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