Medical Technology Leadership Development Impact

Medical Technology Leadership Development ImpactReady Now High Performing Leaders

Client Case Study

Medical Technology Leadership Development Impact

Situation: Medical Technology Leadership Development Impact

For many enterprise L&D leaders, the hardest question isn’t how to develop leaders — it’s how to prove that development actually makes a difference.

A global medical technology company ($6.5B in revenue with 30,000 employees) faced this exact challenge within its Emerging Leaders Program. Like many large organizations, it had invested significantly in leadership development initiatives designed to strengthen its leadership pipeline and prepare high-potential talent for broader responsibilities.

Yet one issue persisted: demonstrating measurable impact. While participants reported positive experiences and managers believed the program was valuable, the organization lacked clear evidence that leaders were actually changing their behaviors and improving their effectiveness on the job.

Leadership development was happening — but the organization wanted to know whether it was translating into real performance improvement.

To address this gap, the company decided to implement a proven simulation-based leadership development and reassessment approach. The goal was to make leadership capability both observable and measurable over time, allowing the organization to track whether development efforts were truly strengthening leadership performance.

Complications

The organization’s training strategy was evolving. Like many enterprises, it wanted to move beyond one-time assessments, self-reported feedback, and traditional classroom training that often measure learning but not behavior change.  Specifically, the company needed a more rigorous way to accomplish four objectives at scale with high levels of valididty:

  • Establish a credible baseline of leadership capability across participants.
  • Provide leaders with realistic practice in handling common leadership and management challenges.
  • Measure whether leaders improved their effectiveness over time.
  • Generate both individual insights and cohort-level data to guide future development investments.

The organization also wanted the development experience to be broadly relevant across functions and geographies. Participants came from diverse roles, so the approach needed to focus on core leadership behaviors rather than job-specific technical expertise.

Equally important, the company wanted leaders to experience situations that closely resembled real workplace challenges — difficult conversations, competing priorities, and ambiguous decision-making scenarios — without the risk associated with practicing those skills for the first time on the job.

Finally, the organization sought a way to reassess participants months after the initial development experience. Without follow-up measurement, it was nearly impossible to determine whether leaders had actually applied what they learned or whether the program had produced lasting change.

In short, the organization wanted more than insight. It wanted credible evidence of progress — clear signals that leaders were strengthening the behaviors that drive performance, collaboration, and execution across the enterprise.

Approach: Medical Technology Leadership Development Impact

To strengthen leadership capability while generating measurable evidence of progress, the organization embedded a simulation-based development and measurement model directly into its Emerging Leaders Program. The design served both as a high-impact development experience and a structured way to track leadership growth over time.

  1. Leadership Simulation Assessment
    At the core of the program was a live, three-hour virtual business simulation designed to replicate a fast-paced “day-in-the-life” leadership environment.Participants navigated competing priorities, ambiguous information, and time-sensitive decisions while completing deliverables and engaging in live role-play conversations with stakeholders.
  2. Individual Debriefs and Development Planning
    Following the simulation, each participant completed a one-on-one debrief with an executive coach. Together, they reviewed key moments from the simulation and identified behavioral patterns that influenced outcomes.  These insights were used to create personalized development plans focused on strengthening specific leadership behaviors in participants’ day-to-day roles.
  3. Cohort-Level Talent Insights
    Beyond individual feedback, the organization also received aggregated insights across the participant cohort. This analysis highlighted common strengths, leadership gaps, and recurring behavioral themes.  These findings helped program sponsors sharpen development priorities and ensure future leadership initiatives addressed the most critical capability gaps.
  4. Longitudinal Measurement of Leadership Growth
    To determine whether leaders improved over time, participants completed a baseline simulation in the first year of the program and a reassessment simulation in the second year using a parallel scenario set.  This structure allowed the organization to measure behavioral shifts across time — providing credible evidence of leadership development impact rather than relying solely on participant or manager perceptions.

Results: More “Ready Now” Leaders and Measurable Performance Gains

The training measurement conducted one year after the baseline simulation produced clear, defensible evidence of leadership development impact. Most notably, the data showed a meaningful increase in leadership readiness and measurable improvements in leadership performance across the cohort.

  • 120% Increase in “Ready Now” Leaders
    The number of leaders assessed as “Ready Now” for broader responsibility more than doubled — a 120% increase from the baseline year.  Importantly, this shift was not driven by a small number of high performers. Movement occurred across the cohort, indicating that the program strengthened leadership readiness at scale rather than producing isolated individual gains.
  • 27% Improvement in Overall Leadership Performance
    At the cohort level, average leadership performance rose significantly year over year, increasing from 58% in Year 1 to 74% in Year 2.  This improvement reflected stronger decision-making, more effective communication, and better strategic prioritization during the simulation — all behaviors closely linked to real-world leadership effectiveness.
  • 20% Stronger Strategic Alignment
    Participants also demonstrated marked improvement in strategy-related capabilities. Scores tied to strategic leadership dimensions increased by 19–21 percentage points, moving the cohort close to or above the “advanced” performance threshold associated with next-level leadership effectiveness.
  • Broad-Based Skill Growth Across Critical Leadership Behaviors
    Participants showed meaningful development across several leadership behaviors strongly associated with success in more senior roles. Notable improvements were observed in: speaking with charisma, maintaining a strong customer focus, demonstrating care and empathy, communicating and selling a compelling vision, encouraging innovation and new ideas.

Together, these improvements signaled that leaders were not only becoming more capable individually, but also better equipped to influence teams, drive team alignment, and execute strategy in complex environments.

Related Information

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

zynga LSA Global gaming client

After a difficult search to find a partner that could address a very specific leadership development need, we chose LSA Global. They were responsive to our needs and created a highly customized solution that we continue to see results from. It is nice to know we have access to their expertise with a simple phone call.

Valerie Blackburn
Director of Business Operations

Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward.

As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success.

This is exactly what we needed to get to the next level. Thank you LSA!

Matt Britton
CEO

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LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.

Dipik Rai
Director of Marketing

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

At the onset of our engagement with LSA, I was skeptical that an outside firm would be able to understand and dissect our organization’s highly complex and technical business challenges.

However, through the leadership team interview and strategy retreat processes that LSA utilized, they provided a fresh, innovative, and practical perspective that created tremendous strategic value and focus for our executive leadership team.

As a result, I would highly recommend LSA Global to any leader struggling with building the strategic alignment and high performance teams necessary to generate sales growth, in a way that fits their unique corporate culture.

Robert Laudati
Managing Director

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LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation.  They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.

Their practical, straightforward, and client-centric approach to strategy was refreshing.  I highly recommend them to any executive team looking to get aligned to create even higher performance.  They are lights out awesome!

Patrick Resk
Chief Financial Officer, Partner

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Thank you so much for being the right person with the right experience and expertise to lead our Executive Team in re-examining our approach to change leadership.

I’m grateful for how you engaged and challenged us with so many “holy crap!” insights and realizations that we needed.

Jeff Nally
Chief Coaching Officer & CHRO

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We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

Thank you for a great leadership development session today. The facilitator was brilliant.  The team got a lot out of it (as did I).

I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

Simon Jefferson
Managing Director

AKQA

LSA exceeded all my expectations.

We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of leadership solutions.

We were able to design a highly customized, focused, and relevant management training program that fit our unique needs.

Our leaders and managers galvanized as a team and are better prepared for the rigors of a leading their teams in a very competitive and fast-changing market.

Mitch Mandich
CEO

Edify

LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.

The balance of development and results has been excellent.

We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.

The experience was better than anticipated.  I could not be more pleased.

Heather Feltman
President & CEO

LSS

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

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