Medical Technology Leadership Development Impact

Medical Technology Leadership Development ImpactReady Now High Performing Leaders

Client Case Study

Medical Technology Leadership Development Impact

Situation: Medical Technology Leadership Development Impact

For many enterprise L&D leaders, the hardest question isn’t how to develop leaders — it’s how to prove that development actually makes a difference.

A global medical technology company ($6.5B in revenue with 30,000 employees) faced this exact challenge within its Emerging Leaders Program. Like many large organizations, it had invested significantly in leadership development initiatives designed to strengthen its leadership pipeline and prepare high-potential talent for broader responsibilities.

Yet one issue persisted: demonstrating measurable impact. While participants reported positive experiences and managers believed the program was valuable, the organization lacked clear evidence that leaders were actually changing their behaviors and improving their effectiveness on the job.

Leadership development was happening — but the organization wanted to know whether it was translating into real performance improvement.

To address this gap, the company decided to implement a proven simulation-based leadership development and reassessment approach. The goal was to make leadership capability both observable and measurable over time, allowing the organization to track whether development efforts were truly strengthening leadership performance.

Complications

The organization’s training strategy was evolving. Like many enterprises, it wanted to move beyond one-time assessments, self-reported feedback, and traditional classroom training that often measure learning but not behavior change.  Specifically, the company needed a more rigorous way to accomplish four objectives at scale with high levels of valididty:

  • Establish a credible baseline of leadership capability across participants.
  • Provide leaders with realistic practice in handling common leadership and management challenges.
  • Measure whether leaders improved their effectiveness over time.
  • Generate both individual insights and cohort-level data to guide future development investments.

The organization also wanted the development experience to be broadly relevant across functions and geographies. Participants came from diverse roles, so the approach needed to focus on core leadership behaviors rather than job-specific technical expertise.

Equally important, the company wanted leaders to experience situations that closely resembled real workplace challenges — difficult conversations, competing priorities, and ambiguous decision-making scenarios — without the risk associated with practicing those skills for the first time on the job.

Finally, the organization sought a way to reassess participants months after the initial development experience. Without follow-up measurement, it was nearly impossible to determine whether leaders had actually applied what they learned or whether the program had produced lasting change.

In short, the organization wanted more than insight. It wanted credible evidence of progress — clear signals that leaders were strengthening the behaviors that drive performance, collaboration, and execution across the enterprise.

Approach: Medical Technology Leadership Development Impact

To strengthen leadership capability while generating measurable evidence of progress, the organization embedded a simulation-based development and measurement model directly into its Emerging Leaders Program. The design served both as a high-impact development experience and a structured way to track leadership growth over time.

  1. Leadership Simulation Assessment
    At the core of the program was a live, three-hour virtual business simulation designed to replicate a fast-paced “day-in-the-life” leadership environment.Participants navigated competing priorities, ambiguous information, and time-sensitive decisions while completing deliverables and engaging in live role-play conversations with stakeholders.
  2. Individual Debriefs and Development Planning
    Following the simulation, each participant completed a one-on-one debrief with an executive coach. Together, they reviewed key moments from the simulation and identified behavioral patterns that influenced outcomes.  These insights were used to create personalized development plans focused on strengthening specific leadership behaviors in participants’ day-to-day roles.
  3. Cohort-Level Talent Insights
    Beyond individual feedback, the organization also received aggregated insights across the participant cohort. This analysis highlighted common strengths, leadership gaps, and recurring behavioral themes.  These findings helped program sponsors sharpen development priorities and ensure future leadership initiatives addressed the most critical capability gaps.
  4. Longitudinal Measurement of Leadership Growth
    To determine whether leaders improved over time, participants completed a baseline simulation in the first year of the program and a reassessment simulation in the second year using a parallel scenario set.  This structure allowed the organization to measure behavioral shifts across time — providing credible evidence of leadership development impact rather than relying solely on participant or manager perceptions.

Results: More “Ready Now” Leaders and Measurable Performance Gains

The training measurement conducted one year after the baseline simulation produced clear, defensible evidence of leadership development impact. Most notably, the data showed a meaningful increase in leadership readiness and measurable improvements in leadership performance across the cohort.

  • 120% Increase in “Ready Now” Leaders
    The number of leaders assessed as “Ready Now” for broader responsibility more than doubled — a 120% increase from the baseline year.  Importantly, this shift was not driven by a small number of high performers. Movement occurred across the cohort, indicating that the program strengthened leadership readiness at scale rather than producing isolated individual gains.
  • 27% Improvement in Overall Leadership Performance
    At the cohort level, average leadership performance rose significantly year over year, increasing from 58% in Year 1 to 74% in Year 2.  This improvement reflected stronger decision-making, more effective communication, and better strategic prioritization during the simulation — all behaviors closely linked to real-world leadership effectiveness.
  • 20% Stronger Strategic Alignment
    Participants also demonstrated marked improvement in strategy-related capabilities. Scores tied to strategic leadership dimensions increased by 19–21 percentage points, moving the cohort close to or above the “advanced” performance threshold associated with next-level leadership effectiveness.
  • Broad-Based Skill Growth Across Critical Leadership Behaviors
    Participants showed meaningful development across several leadership behaviors strongly associated with success in more senior roles. Notable improvements were observed in: speaking with charisma, maintaining a strong customer focus, demonstrating care and empathy, communicating and selling a compelling vision, encouraging innovation and new ideas.

Together, these improvements signaled that leaders were not only becoming more capable individually, but also better equipped to influence teams, drive team alignment, and execute strategy in complex environments.

Related Information

LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.

The balance of development and results has been excellent.

We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.

The experience was better than anticipated.  I could not be more pleased.

Heather Feltman
President & CEO

LSS

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

LSA helped us design and deliver blended leadership solutions for our key leaders to help drive our growth plans in a way that aligned with our unique culture and values.

LSA understood our business, had deep expertise in the content areas, customized the leadership development programs to fit our specific needs, and delivered great results in alignment with our strategic priorities, culture, and performance management systems.

I highly recommend them to anyone looking to take their leaders and the performance of their teams to the next level.

Beth A. Taylor
Vice President of Human Resources

Thoratec

The strategy and alignment work with our leadership team was absolutely transformational.  The decisions we made combined with the transparency, communication, and accountability were exactly what we needed.  Thank you!

Dr. Raphael B. Merriman M.D
Medical Director, Liver Transplantation

Sutter Health Logo LSA Global

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor.

In fact, the focus on clear business outcomes and real life circumstances challenged me as a senior leader to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

Ovid

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.

I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.

Todd Power
Office of the CEO

The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.

Shoaleh Ghaffari
Director, HR

Cutera

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.

Dipik Rai
Director of Marketing

LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation.  They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.

Their practical, straightforward, and client-centric approach to strategy was refreshing.  I highly recommend them to any executive team looking to get aligned to create even higher performance.  They are lights out awesome!

Patrick Resk
Chief Financial Officer, Partner

Porter-Novelli-Logo-LSA-GLOBAL

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.

The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.

We could not be happier.

Stacey Porter
Senior Manager Learning and Development

Roche

LSA is an excellent sales and leadership outsource partner! They listen to our needs, are responsive, and work at a pace that keeps up with our rapid speed.

We have found LSA to bring strategic, innovative, and practical solutions to meet our business priorities by partnering effectively with our key staff. I consider them to be an important external extension of our team.

Thank you!

Wendy Chinn
Sr. Director, Global Sales Enablement

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

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