Medical Technology Leadership Development Impact

Medical Technology Leadership Development ImpactReady Now High Performing Leaders

Client Case Study

Medical Technology Leadership Development Impact

Situation: Medical Technology Leadership Development Impact

For many enterprise L&D leaders, the hardest question isn’t how to develop leaders — it’s how to prove that development actually makes a difference.

A global medical technology company ($6.5B in revenue with 30,000 employees) faced this exact challenge within its Emerging Leaders Program. Like many large organizations, it had invested significantly in leadership development initiatives designed to strengthen its leadership pipeline and prepare high-potential talent for broader responsibilities.

Yet one issue persisted: demonstrating measurable impact. While participants reported positive experiences and managers believed the program was valuable, the organization lacked clear evidence that leaders were actually changing their behaviors and improving their effectiveness on the job.

Leadership development was happening — but the organization wanted to know whether it was translating into real performance improvement.

To address this gap, the company decided to implement a proven simulation-based leadership development and reassessment approach. The goal was to make leadership capability both observable and measurable over time, allowing the organization to track whether development efforts were truly strengthening leadership performance.

Complications

The organization’s training strategy was evolving. Like many enterprises, it wanted to move beyond one-time assessments, self-reported feedback, and traditional classroom training that often measure learning but not behavior change.  Specifically, the company needed a more rigorous way to accomplish four objectives at scale with high levels of valididty:

  • Establish a credible baseline of leadership capability across participants.
  • Provide leaders with realistic practice in handling common leadership and management challenges.
  • Measure whether leaders improved their effectiveness over time.
  • Generate both individual insights and cohort-level data to guide future development investments.

The organization also wanted the development experience to be broadly relevant across functions and geographies. Participants came from diverse roles, so the approach needed to focus on core leadership behaviors rather than job-specific technical expertise.

Equally important, the company wanted leaders to experience situations that closely resembled real workplace challenges — difficult conversations, competing priorities, and ambiguous decision-making scenarios — without the risk associated with practicing those skills for the first time on the job.

Finally, the organization sought a way to reassess participants months after the initial development experience. Without follow-up measurement, it was nearly impossible to determine whether leaders had actually applied what they learned or whether the program had produced lasting change.

In short, the organization wanted more than insight. It wanted credible evidence of progress — clear signals that leaders were strengthening the behaviors that drive performance, collaboration, and execution across the enterprise.

Approach: Medical Technology Leadership Development Impact

To strengthen leadership capability while generating measurable evidence of progress, the organization embedded a simulation-based development and measurement model directly into its Emerging Leaders Program. The design served both as a high-impact development experience and a structured way to track leadership growth over time.

  1. Leadership Simulation Assessment
    At the core of the program was a live, three-hour virtual business simulation designed to replicate a fast-paced “day-in-the-life” leadership environment.Participants navigated competing priorities, ambiguous information, and time-sensitive decisions while completing deliverables and engaging in live role-play conversations with stakeholders.
  2. Individual Debriefs and Development Planning
    Following the simulation, each participant completed a one-on-one debrief with an executive coach. Together, they reviewed key moments from the simulation and identified behavioral patterns that influenced outcomes.  These insights were used to create personalized development plans focused on strengthening specific leadership behaviors in participants’ day-to-day roles.
  3. Cohort-Level Talent Insights
    Beyond individual feedback, the organization also received aggregated insights across the participant cohort. This analysis highlighted common strengths, leadership gaps, and recurring behavioral themes.  These findings helped program sponsors sharpen development priorities and ensure future leadership initiatives addressed the most critical capability gaps.
  4. Longitudinal Measurement of Leadership Growth
    To determine whether leaders improved over time, participants completed a baseline simulation in the first year of the program and a reassessment simulation in the second year using a parallel scenario set.  This structure allowed the organization to measure behavioral shifts across time — providing credible evidence of leadership development impact rather than relying solely on participant or manager perceptions.

Results: More “Ready Now” Leaders and Measurable Performance Gains

The training measurement conducted one year after the baseline simulation produced clear, defensible evidence of leadership development impact. Most notably, the data showed a meaningful increase in leadership readiness and measurable improvements in leadership performance across the cohort.

  • 120% Increase in “Ready Now” Leaders
    The number of leaders assessed as “Ready Now” for broader responsibility more than doubled — a 120% increase from the baseline year.  Importantly, this shift was not driven by a small number of high performers. Movement occurred across the cohort, indicating that the program strengthened leadership readiness at scale rather than producing isolated individual gains.
  • 27% Improvement in Overall Leadership Performance
    At the cohort level, average leadership performance rose significantly year over year, increasing from 58% in Year 1 to 74% in Year 2.  This improvement reflected stronger decision-making, more effective communication, and better strategic prioritization during the simulation — all behaviors closely linked to real-world leadership effectiveness.
  • 20% Stronger Strategic Alignment
    Participants also demonstrated marked improvement in strategy-related capabilities. Scores tied to strategic leadership dimensions increased by 19–21 percentage points, moving the cohort close to or above the “advanced” performance threshold associated with next-level leadership effectiveness.
  • Broad-Based Skill Growth Across Critical Leadership Behaviors
    Participants showed meaningful development across several leadership behaviors strongly associated with success in more senior roles. Notable improvements were observed in: speaking with charisma, maintaining a strong customer focus, demonstrating care and empathy, communicating and selling a compelling vision, encouraging innovation and new ideas.

Together, these improvements signaled that leaders were not only becoming more capable individually, but also better equipped to influence teams, drive team alignment, and execute strategy in complex environments.

Related Information

We greatly value our relationship with LSA Global.

They focused on understanding our unique culture and helping us to move our strategic priorities forward.

LSA continues to deliver top quality executive coaching, consulting, and leadership development solutions that are highly customized for our unique situation.

I highly recommend LSA Global to anyone looking to greatly improve their leadership, management, and project capabilities.

Bonnie S. Olson
Vice President of Human Resources

LSS

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

As a high growth agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture.

The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue.  In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture, and talent.

David Bentley
General Manager

AKQA

The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.

Shoaleh Ghaffari
Director, HR

Cutera

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.

We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

Lisa Bruun
SVP Human Resources

Ellie Mae

It was a challenge to find a consultant with an approach to performance improvement that fit our unique performance culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.

Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.

Dipik Rai
Director of Marketing

Working on our HR Strategy was so eye opening.  I feel so much better prepared to be successful as a leader individually and collectively.

Now the entire HR leadership team can drive our growth strategy forward in a way that makes sense.

Kristin Talastas
Director, HR Shared Services

lucid-motors-logo-LSA-Global

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Service Source

I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.

I’ve participated in a number of solutions ranging from Performance Management to Leadership Training.  I’ve found the quality to be superior.

They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.

Duane Schroeder
Human Resource Manager

LSA has been a tremendous asset at my current company and my past company.

As an HR leader, I am always looking for ways to find external resources that can provide impactful leadership and management development expertise. LSA consistently does that for me.

The tools and practices are crisp, business relevant, and easy to apply on the job.

Ken Boehm
VP of Human Resources

We turned to LSA to help us custom design and deliver a action leadership and management development curriculum to help drive performance across the company.

They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions.  Thank you!

Sally Buchannan
VP Human Resources

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

Evaluate your Performance

Toolkits

Toolkits

Get key strategy, culture, and talent tools from industry experts that work

More

Health Checks

Health Checks

Assess how you stack up against leading organizations in areas matter most

More

Whitepapers

Whitepapers

Download published articles from experts to stay ahead of the competition

More

Methodologies

Methodologies

Review proven research-backed approaches to get aligned

More

Blogs

Blogs

Stay up to do date on the latest best practices that drive higher performance

More

Client Case Studies

Client Case Studies

Explore real world results for clients like you striving to create higher performance

More