Inside Sales Training

Inside Sales Training

How to Effectively Sell When you are Not Meeting In Person

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“We reached out to LSA Global to support us in identifying the core competencies required for success for our inside sales teams. The consultant we engaged with, beyond her level of competence, was easy to work with and very adept, especially given the number of stakeholders, with varied agendas. That made a big difference in the outcome of a complex and very important inside sales training initiative.”
Sean Burns | Vice President, Learning and Development | ServiceSource 

“LSA is a great training and consulting resource. In less than a week turnaround time, they were able to recommend a ‘best in class’ solution to meet my team’s needs. They met my high expectations and were very responsive to my needs.”
Olivia Flach | Business Development Manager | Inside Sales Americas Retail Sales | SanDisk Corporation 

“You guys are awesome. Thanks so much for making us 32% more successful.”
Beth Rose-Kearns | VP Training | Technology

“This initiative has literally changed the way we do business in retail banking and [the provider’s] ability to partner with us and integrate themselves into the organization has made it possible. The inside sales training materials and format are even better than we had anticipated, and our expectations were high to begin with after your visits here! We have found them easy to use as a reference guide and training tool, which is not always the case with training materials. Thanks for making us tremendously more successful. We are incredible pleased with the services you have provided us.”
Ed Hauck | Sr. VP of Retail Banking | Financial Services

According to a recent study¹, 84% of inside sales teams within Best-in-Class companies achieve their annual quota, compared to 50% for Industry Average and 21% for Laggards. These same inside sales teams also boast an average 7.3% greater year-over-year increase in overall company profit margin.

The right inside sales team can make a difference.

  • Do your inside sales reps struggle with selling effectively over the phone?
  • Would you like to have shorter inside sales cycles?
  • Do you lack confidence in your inside sales team’s ability to respond to customer’s resistance?
  • Do your inside sales reps fail to effectively and efficiently identify key customer needs?

If your answer to any of the above questions is “yes,” then our proven Inside Sales Training is designed for you.

Description:
Inside Sales Training provides the inside sales skills, strategies, and tools necessary for working effectively with customers in a call center or inside sales environment. The proven inside sales workshop allows inside sales reps to prepare better for sales calls, project greater confidence, establish clear direction, identify customer objectives, issues, and needs, and, ultimately, close more business.

The interactive design includes inside sales skill application, group exercises, role plays, video-based instruction, and best practice modeling.

Outcomes and Benefits:
As a result of effectively implementing the Inside Sales Training, sales teams typically:

  • Establish strong skills for phone-based sales communication
  • Shorten inside sales cycles
  • More effectively respond to customer resistance
  • Generate more business
  • Create better customer relationships
  • Advance the inside sales process while focusing on key customer needs

To facilitate implementation and reinforcement, Inside Sales Training is supported by a full set of inside sales tools, job aids, a structured 12-week follow-up program, inside sales mastery sessions, and inside sales training measurement options to measure the business results.

Target Audience:
Inside salespeople and inside sales management

To speak with an LSA Expert and learn about inside sales training program customization and delivery options onsite at your company, please contact us.

Related Information

At the onset of our engagement with LSA, I was skeptical that an outside firm would be able to understand and dissect our organization’s highly complex and technical business challenges.

However, through the leadership team interview and strategy retreat processes that LSA utilized, they provided a fresh, innovative, and practical perspective that created tremendous strategic value and focus for our executive leadership team.

As a result, I would highly recommend LSA Global to any leader struggling with building the strategic alignment and high performance teams necessary to generate sales growth, in a way that fits their unique corporate culture.

Robert Laudati
Managing Director

L3Harris_Logo-LSAGlobal

We recently hired LSA Global to help take our sales team to the next level. Specifically we focused on targeting the ideal client, differentiating our solutions, getting more qualified leads, and closing a higher percentage of our pipeline through a proven referral selling methodology.

So far, the results from the business sales training have been great. We were pleasantly surprised with the results-oriented approach and thoughtful follow-through plan to ensure that the new sales practices “stick.”

We look forward to a long-term relationship, and I would recommend LSA to anyone looking to increase the effectiveness of their sales force.

Patrick Arnold
President

Filice

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

Service Source

LSA Global’s sales negotiation training and assessment process provided the sales negotiation tools and practices that have significantly enhanced our negotiations process. Their facilitators understood our business, its challenges, and framed the learning in a way that we understood.

I am very happy with the value we have received and would highly recommend LSA to others looking to improve their sales negotiations results.

Jeff Bizzack
President

Service Source

We engaged with LSA Global to deliver a highly customized sales territory planning and management workshop. They have a unique ability to quickly understand our business and needs. This keen understanding allowed for a sales solution that was specific and impactful.

Their sales consultants and facilitators were well prepared and ingrained themselves to become one of us. We’ve come to see LSA Global as a true sales partner.

Pratiksha Patel
Assistant Vice President Talent

L'Oreal

The sales negotiations training program was awesome. The facilitator was excellent. We are immediately able to see the relevance and apply it to our specific. The preparation and energy was very apparent. The facilitator did a great job keeping everyone engaged and focused on what mattered most to our success.

I am very pleased with the results and like the very relevant and applicable sales negotiations tools. Great job!

Jack Lord
Vice President of Sales

Blackhawk Network

We selected LSA over a handful of other experts to assist with a key sales leadership imperative. LSA added value every step of the way throughout the entire engagement. Their customized approach to sales presentation training exceeded expectations, and we are excited about global implementation across our offices in more than 100 countries.

LSA’s unique Strategy-to-Results approach is an added game changer.  I recommend them to anyone looking to get high quality results when it matters most.

Eric Mugele
Executive Director Global Learning

Grant Thornton

From beginning to end, LSA was as invested in making sure the program succeeded as we were. They not only met the needs of our sales organization, but they helped us meet our very tight launch deadline.

The consultant operated with the sense of urgency necessary to ensure that we were ready to roll the business sales training program in a way that made sense.

Without their dedication and sales expertise we would not have been able to launch the program with the success that we did. Thank you LSA for being a valued business partner!

Erin Surprise
PHR, Manager - L & D

LSA’s customized Effective Presentation Skills program has helped us elevate our presentation skills to the next level. I personally now have a much greater self-awareness of my presentation skills and can leverage my strengths while working to improve upon other areas.

I definitely recommend LSA Global to anyone for whom presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

ServiceSource has relied on LSA Global’s expertise for a variety of core initiatives, from strategy design and implementation, to business sales skills, to sales coaching. We recently engaged LSA Global to create a competency matrix for our inside sales team that will serve as our roadmap for employee on-boarding, development, succession planning, and retention.

This critical project had a tight timeline with high visibility. LSA Global completed the deliverable ahead of schedule and surpassed our expectations.

PMO and Outside Sales Operations
Senior Vice President

Service Source

LSA was instrumental in making our worldwide sales meeting a success. They saved me a ton of time with ‘best in class’ solutions to meet our business objectives. Whenever I’m in a pinch, I can count on LSA’s dynamic team of sales trainers and consultants to really go the extra mile.

They truly understand the meaning of customer delight.  Thank you!

Amy Walker
Manager

Seagate

We evaluated 6 well known sales development partners in the market. We ended up selecting LSA global because of their unique ability to get results selling solutions.  They also had the strongest assessment, implementation, measurement, coaching, and global capabilities .

We’ve had such strong feedback from the executive selling program that there are requests to roll it out within the Marketing, Product Management, and our Leadership teams.  Thank you LSA!

Stephanie Lucey
HR Manager

We engaged with LSA Global to help our sales team identify opportunities to accelerate our commitment to sales excellence. The facilitator’s shared passion for our goals created a foundation for sales skill adoption, as did LSA’s keen understanding of our unique business environment.

This insight allowed LSA to deliver customized and impactful business sales training workshops which were adapted to reflect our specific business dynamics and provided our employees with the sales models and tools to leverage on every call with customers.

Grant Clarke
Director Client Delivery

Service Source

LSA has consistently delivered top notch value to Seagate’s Corporate University Program. The level of facilitator involvement and continuous program evolution has kept the sales negotiation training engaging, relevant, and impactful.

We look forward to working with LSA in the future.

Geoff Purnell
Sales Executive, Seagate Data Recovery Services

Seagate

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable.  They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

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