Improving Goal Alignment at Communications Infrastructure Company

Improving Goal Alignment at Communications Infrastructure Company

Achieving 99% Goal Alignment to Increase Revenue and Profitability

Situation — Improving Goal Alignment at Communications Infrastructure Company

Aviat Networks is a global provider of wireless transport products and services to mobile service providers, government agencies, energy and transportation companies, and enterprises.  As a company with multiple global locations, leaders must balance the need for a united workforce with the necessity of regional and individualized customer care. With 70+ years of industry experience, Aviat is known for its highly responsive team and cutting-edge technology.

Complications

  • The company is a niche technology specialist in a mature market with high levels of competition.
  • Isolated performance management methods were holding back strategy execution.
  • Misaligned goals and accountabilities created confusion and priority conflicts.
  • Sporadic manager-employee conversations and disjointed forms made its performance management strategy a disengaging process for employees and an administrative burden for human resources.

Implications — Improving Goal Alignment at Communications Infrastructure Company

  • If the company does not align individual, team, and organizational goals, it risks not executing their strategy.

Approach

With the goal of increasing performance through organizational agility and performance management alignment, we:

  1. Aligned individual and team performance to company-wide strategic priorities.
  2. Increased transparency and visibility of goals throughout all levels of the organization.
  3. Empowered employees and managers to have frequent one-on-one engagement and performance conversations.

Results

  • $1.4 Million increase in Total Revenue.
  • 1.6% Decrease in Total GAAP Operating Expenses.
  • 99% of Employees have Goals That Align With Operational Plan.

Related Information

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LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

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I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.

I’ve participated in a number of solutions ranging from Performance Management to Leadership Training.  I’ve found the quality to be superior.

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At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

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LSA has been a tremendous asset at my current company and my past company.

As an HR leader, I am always looking for ways to find external resources that can provide impactful leadership and management development expertise. LSA consistently does that for me.

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At the onset of our engagement with LSA, I was skeptical that an outside firm would be able to understand and dissect our organization’s highly complex and technical business challenges.

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Working on our HR Strategy was so eye opening.  I feel so much better prepared to be successful as a leader individually and collectively.

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We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

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