LSA Global Delivers Supervisor Excellence Training for Technical Operations

Redwood Shores, CA – LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for an action learning new manager and supervisor training program that focused on supervisor excellence training for Technical Operations. This required leveling up the confidence and effectiveness of Technical Supervisors by increasing their self awareness of their impact on others, closing expectation gaps of their role, and increasing their ability to navigate the dynamics of leading people.

• 96% Job Relevance
• 96.2% Satisfaction
• 140% Knowledge Gain
• 96% Net Promoter Score

This high growth client wanted the Supervisor Excellence Training for Technical Operations program to lift team productivity, increase employee engagement, and stabilize employee retention. Based upon data from our people manager assessment center, they knew that being a successful supervisor required a combination of technical and interpersonal skills that drove ownership and accountability for the success of their team. To achieve the payoff of great Supervisors and avoid the liability of poor Supervisors, the company wanted to establish proficiency with the fundamentals of management.

The highly experiential and customized design ensured that Supervisors were first and foremost responsible for the productivity of their team including areas such as: managing employees’ schedules, making sure everyone meets deadlines, assigning tasks to the appropriate team members, and creating an environment that is inclusive, respectful, and psychologically safe.

The highly customized Supervisor Excellence Training for Technical Operations was a 3-month action learning program focused on helping Technical Operations Supervisors and included:

• 360 Degree Feedback
  Interviews and conversations with the Supervisor’s manager and direct reports to personalize the coaching component and close gaps in Supervisor confidence and proficiency.
  
  
• 1×1 Coaching
  Targeted 1×1 coaching sessions relevant to the Supervisor’s learning goals and gaps identified with a central objective of raising awareness AND closing those gaps.
  
  
• Leadership Competency Integration
  Integration with company-specific leadership competencies required for success as a people leader.
  
  
• Experiential Live and Virtual Learning
  Highly interactive learning experiences that focused on real work, relevant case studies, practice, and feedback in the areas of:
  
  — Understanding the expectations of a supervisor
  — Creating clear and aligned goals and roles
  — Setting priorities and managing time
  — Communicating for impact
  — Embracing diversity and inclusion
  — Making better decisions
  — Managing stakeholder expectations
  — Creating a culture of transparency and trust
  — Having difficult conversations
  — Addressing and resolving conflict
  — Creating a culture of accountability and excellence

About LSA Global
Founded in 1995, LSA Global is the leading performance consulting, coaching, and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.